This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Delivery Operations Specialist provides support and coordination across high-volume, repeatable integration workflows and supporting broader Delivery Operations initiatives. As Delivery Operations Specialist, you will focus on day-to-day operational execution, process adherence, and issue resolution for designated integration domains, including PDMP and Post Acute implementations. You will ensure consistent execution, strengthen process clarity, and drive measurable improvements in efficiency, reliability, and scalability. This role requires strong operational judgment, disciplined execution, and the ability to coordinate and influence cross-functional teams. What You’ll Do - Support escalations for designated Delivery Operations workflows. - Execute integration processes and ensure reliable, consistent execution. - Analyze operational issues, identify root causes, and implement practical solutions. - Assist with prioritization and coordination of integration-related work across the team. - Identify workflow gaps and implement improvements to increase clarity and efficiency. - Update and refine documentation, SOPs, and operational standards within assigned areas. - Partner with Engineering, Product, and Customer Operations to resolve integration-related challenges. - Optimize project tracking and execution within Cloud Coach to ensure visibility and accountability. - Support system and workflow improvements across Salesforce, Customer Connect, Cloud Coach, Jira, and related platforms. - Contribute to automation and AI-enabled enhancements that improve efficiency and scalability. - Support Delivery leadership in aligning priorities and maintaining operational continuity. - Model strong execution standards, accountability, and proactive problem-solving. What Success Looks Like - In 3 months… - Develop strong command of assigned integration workflows. - Establish credibility as a trusted escalation resource. - Maintain clear, up-to-date documentation and tracking. - Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management. - In 6 months… - Reduce avoidable escalations through improved process clarity. - Strengthen coordination and prioritization across integration work. - Identify recurring issues and suggest practical improvements. - In 12 months… - Be a reliable and trusted contributor to both supported projects and broader implementation initiatives. - Improve cycle time, reliability, and consistency across repeatable workflows. - Contribute operational insights that strengthen Delivery infrastructure. Qualifications - 2+ years of experience in delivery operations, customer operations, implementation management, integration operations, or related roles. - Demonstrated experience serving as an escalation point for complex operational workflows. - Experience with CRM systems (Salesforce), project management platforms (Cloud Coach), and ticketing systems (Jira). - Ability to work effectively both independently and collaboratively across teams. - Familiarity with operational governance and process design experience. - Ability to navigate ambiguity and drive structured resolution. - Experience leveraging automation or AI tools to enhance workflow efficiency preferred. - Experience supporting integration workflows, care coordination implementations, or delivery infrastructure initiatives preferred. - Exceptional written and verbal communication skills. - High operational judgment and attention to detail. - A forward-thinking, curious mindset with an openness to experimenting with new technologies. - Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions. - Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. - The ability to travel periodically for work. Benefits - Join one of the fastest growing health IT companies in the country. - Have the autonomy to build something with an enthusiastically supportive team. - Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors. - Receive competitive compensation, including health, dental, vision and other benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Agency Logistics & Operations Manager is a dual-focus leadership role responsible for overseeing a dedicated fleet of owner-operators and managing a high-touch logistics account. This position requires a strategic thinker who can balance the nuances of fleet management safety, compliance, and financial optimization, with the rigorous communication and documentation demands of a primary logistics client. You will serve as the central hub between drivers, Unigroup agents, home office, and the customer, ensuring operational excellence and long-term profitability for all stakeholders. Qualifications - Proven experience in logistics operations, fleet management, or freight brokerage. - Familiarity with ELD platforms, TMS (Transportation Management Systems), and standard office software. - Exceptional written and verbal communication skills, specifically the ability to manage high-volume email threads. - Ability to optimize routes and schedules for financial efficiency. - Comfortable working in a remote environment while maintaining high levels of accountability and team engagement. Requirements - Manage a current fleet of 8 owner operators, serving as their primary point of contact and advocate. - Lead recruiting efforts to grow the fleet and implement retention strategies to minimize turnover. - Plan loads to maximize driver miles and revenue; review weekly settlements and order paperwork to ensure accuracy. - Invest in the financial success of each owner operator, fostering a culture of mutual respect and professional growth. - Assist with truck rentals and labor coordination to meet client needs. - Maintain an uncompromising commitment to safety standards and regulatory requirements. - Actively monitor ELD (Electronic Logging Device) data to ensure HOS compliance. - Oversee equipment maintenance schedules and ensure all driver qualification updates are current. - Act as the primary lead for a major logistics account, owning the relationship and ensuring high service levels. - Plan and coordinate the full lifecycle of orders, including pickups, transportation, storage, and final delivery. - Register and track all orders within the internal system with high attention to detail. - Manage heavy email volume and documentation requirements with speed and professional clarity. - Assist Armstrong agents with spot pricing, service inquiries, and operational feasibility. - Act as the lead troubleshooter for transit delays, equipment issues, or customer service challenges. Benefits - Annual salary range: $70,000 to $90,000, based on work experience. Work Environment - Location: Remote - Commitment: Full-time, requiring availability to support a 24/7 industry when critical issues arise. Physical Requirements - Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. - Regularly required to talk and hear. - Ability to occasionally lift products and supplies, up to 75 pounds. - Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Lead all operations with full accountability for revenue, margin, growth, and customer retention. • Operate as the GM of the region, translating VP-level strategies into execution, managing risk, and ensuring governance. • Monitor market trends and client needs within the region to inform strategic decisions and maintain competitive advantage. • Build and scale a high‑performing workforce (internal + contractor capacity), ensuring the right talent and structure to meet client expectations. • Support new client start-ups by overseeing onboarding processes and ensuring all deliverables meet Gordian standards. • Ensure execution excellence across the JOC lifecycle, focusing on cycle time, reliability, and client value. • Lead Strategic Account Management (SAM) motions: account strategy, executive engagement, value realization, renewal strategy, and risk mitigation. • Maintain and expand senior‑level relationships with agency leadership (Facilities, Planning, Procurement, Legal, Budget Units, Consulting Partners). • Represent Gordian in hearings, audits, and executive reviews with confidence and data-backed clarity. • Anticipate client needs and ensure Gordian presents a coherent, proactive value narrative — not a reactive operating posture • Own regional revenue, gross margin, forecast accuracy, and cost management. • Ensure disciplined forecasting: monthly, quarterly, and annual. • Analyze performance trends, identify risks early, and implement corrective actions with urgency. • Manage the region’s budget, staffing model, and contractor resourcing strategy to optimize profitability and flexibility. • Identify and quantify new growth opportunities across local agencies, cooperatives, and facilities portfolios. • Partner with Sales and Government Affairs to build go‑to‑market strategies, support pursuits, and expand JOC adoption. • Engage with large contractor networks to improve capacity, performance, and program growth. • Drive cross‑sell and upsell motions in collaboration with Product, SAM, and Sales. • Ensure platform visibility and data transparency for clients; escalate product gaps with clarity and business impact. • Recruit, mentor, and develop regional staff, fostering a culture of accountability, collaboration, and continuous improvement. • Conduct regular performance reviews and provide coaching to support growth, while implementing workforce plans aligned with business needs. • Identify skill gaps and create targeted development opportunities to build leadership capability and strengthen team performance. • Foster a culture of accountability, urgency, and excellence.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Operational Excellence Director leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency, and effectiveness of the delivery of studies to Sponsors. The Associate Director develops and implements processes, standards, or operational plans with the goal of operational excellence across the business collaborating across a group of diverse stakeholders. - Lead the planning, execution, and delivery of enterprise initiatives and cross-functional programs from initiation through close-out. - Define project scope, objectives, deliverables, timelines, and success metrics in alignment with organizational priorities. - Manage project risks, dependencies, and issues, escalating as appropriate to ensure successful outcomes. - Apply structured project and program management methodologies to ensure consistent, predictable delivery. - Support the vision of and commitment to continuous improvement in operational excellence across all activities. - Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. - Support execution of transformation, process improvement, and operational effectiveness programs. - Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. - Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. - Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation. - Lead stakeholders in root-cause problem-solving techniques to identify core process challenges. - Lead the development of recommendations for process improvement, leveraging subject matter experts for critical input. - Partner with cross-functional leadership to prioritize improvement opportunities and support strategic initiatives. - Identify, develop, and execute strategies for ongoing and sustained improvement in operational functions, including identification of tools, systems, staffing or other resources, procedures, and communication. - Partner on the design and implementation of new business processes with organizational context and priorities in mind. - Lead organizational change management to ensure adoption and sustainability of process changes. - Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion. - Identify operational risks and lead implementation of mitigation plans. - Ensure or lead the documentation of business processes. - Establish key performance metrics and dashboards for monitoring operational performance. - Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed. - Develop and monitor key performance indicators (KPIs) to track progress and drive decision-making. - Monitor adoption of process, system, and organizational changes to ensure long-term and sustained adoption. Qualifications - Minimum Required: Bachelor’s degree (or its international equivalent) + 12 years of related experience. - Other Required: Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role. - Strong drug development experience with understanding of other functions relevant to the position. Requirements - Excellent written and oral communication skills. - Strong strategic and analytical thinking. - Ability to prioritize critical needs. - Strong clinical operations and drug development experience. - Strong computer skills, specifically with MS Word, Excel, PowerPoint, and with web/data-based platforms. Benefits - Discretionary annual bonus. - Health insurance. - Retirement savings benefits. - Life insurance and disability benefits. - Parental leave. - Paid time off for sick leave and vacation.