• Provide strategic leadership and operational oversight for the Office of Student Accounts across the colleges. • Direct and mentor a team of student accounts advisors. • Develop and implement departmental processes and procedures. • Ensure compliance with institutional, federal, and state regulations. • Co-manage the day-to-day operations of the Student Accounts Office, ensuring efficient workflows. • Oversee the assessment and posting of tuition and fees. • Develop and deploy proactive engagement strategies to guide students.

• Manage a regional portfolio of high-capacity donors and prospects, with a focus on securing six- and seven-figure transformational gifts that align with organizational priorities. • Build and strengthen the portfolio proactively through strategic research, attendance at key events, and collaboration with colleagues and volunteers to identify and engage new prospects. • Drive donor acquisition and long-term pipeline growth, leveraging internal partnerships and the Prospect Research team to expand and diversify the major gifts portfolio—recognizing acquisition as a critical component of sustainable revenue growth. • Stay current on the organization’s national and global funding opportunities and priorities to ensure informed, relevant, and strategic donor engagement. • Support and execute the collective responsibility for national fundraising campaigns, ensuring alignment with organizational goals and contributing to shared revenue targets. • Oversee all stages of the donor lifecycle—from identification through stewardship—ensuring meaningful and strategic engagement throughout. • Partner cross-functionally with regional staff, internal key stakeholders, and volunteers to identify, cultivate, and advance relationships with new and existing major gift prospects. • Participate in regular portfolio reviews to refine strategy and maximize donor potential, with a focus on growth and high-impact engagement. • Collaborate with leadership and key internal stakeholders to craft compelling cases for support and develop tailored proposals in partnership with Donor Relations that inspire transformational giving. • Align cross-functionally within Development to create a cohesive donor experience and facilitate major gift upgrades. • Implement strategic stewardship plans in partnership with Donor Relations to retain donors, deepen engagement, and increase long-term investment. • Provide fundraising insights and contribute to revenue forecasting, collaborating with the Individual Giving team and aligning efforts with national priorities. • Utilize CRM and additional tools effectively for timely and accurate data management, ensuring adherence to organizational KPIs for accountability and performance evaluation.

• Develop and manage a comprehensive annual fundraising plan. • Design, implement, and evaluate fundraising campaigns using data-driven storytelling. • Identify and cultivate major donor prospects using wealth screening and research tools. • Build and maintain strong donor relationships through a systematic moves-management approach. • Pursue and cultivate corporate and individual donor leads aligned with the Foundation’s mission. • Manage the Coaching Education Scholarship Program, including soliciting in-kind donations from accredited coaching providers. • Plan and deliver donor-focused events for the ICF Foundation and the Foundation Society. • Partner with ICF Marketing to develop compelling fundraising communications and promotional materials. • Provide onboarding and philanthropic training to Foundation volunteer leaders to support a broader culture of philanthropy. • Deliver accurate and timely fundraising reports and trend analyses using NetForum and other data sources. • Produce reports and updates for the Foundation Board of Trustees. • Supervise and mentor the Program Manager, Fundraising Operations & Scholarships. • Collaborate closely with ICF, AI teams, volunteer leaders, and stakeholders to advance philanthropic goals.

• Lead and develop a team of BI and analytics professionals, setting priorities, delivery plans, and quality standards across initiatives. • Ensure alignment between reporting demand and platform architecture and oversee delivery of sales reporting modernization efforts. • Lead a Sales reporting and analytics roadmap across business segments, translating leadership priorities into scalable analytics and reporting capabilities that allow standardized sales insights across MarketPoint. • Define and improve common reporting constructs, KPIs, and sales views across channels while aligning analytics initiatives with broader sales transformation strategy. • Oversee the design and delivery of centralized sales and executive reporting solutions on the analytics platform. • Partner with data platform and engineering teams to operationalize advanced analytics outputs and support automation and AI-enabled reporting initiatives.