Description COMPANY OVERVIEW Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65 and over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the healthcare equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs, and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com. SUMMARY DESCRIPTION: The Project Manager, Provider Quality position is responsible for supporting strategic program and project design, execution, and performance management of initiatives supporting Quality Improvement and the Star Rating measurement system established by the Centers for Medicare and Medicaid Services (CMS). The Project Manager, Provider Quality collaborates across a matrixed organization and is responsible for coordinating efforts across multiple domains and functional workgroups that impact Zing Health’s Medicare Star ratings. This role will leverage project management skills and discipline across a strategic playbook of interventions, campaigns, and initiatives and may involve participating in activities including, but not limited to, market research, competitive analysis, content review and development, partnership with third-party print and engagement solutions, vendor engagement and management, reporting, and presentation development. This role interacts with and plays a key role in collaborating with all departments at Zing Health. ESSENTIAL FUNCTIONS: Project Management & Vendor Implementations - Effectively manage projects from inception to performance management - Demonstrate an understanding of the Medicare Star Rating program - Clear understanding of CMS guidelines and technical specifications - Effective project plan development, maintenance, and management - Risk management and escalation - Star measure data analysis and intervention recommendations - Logging, tracking, and ensuring completion of all key project milestones - Maintain a working knowledge of competitive strategies, marketing techniques, and outsourced solutions to improve Star Rating performance - Effectively communicate across departments and manage expectations and priorities - Participate in or lead cross-departmental workgroups and committees - Closely partner with strategic partners throughout the organization to effectively set and performance manage appropriate project/initiative related goals - Meet with key stakeholders throughout the organization to gather, document, track, and update specific requirements of each project/intervention - Track project / intervention performance, specifically to analyze the successful completion of the project / intervention and continuously improve project / intervention execution for subsequent measurement periods - Communicate, as needed, with appropriate RACI stakeholders to keep projects / initiatives on track and / or aligned with organizational goals and budget - Perform quality control on the projects / interventions throughout the project / intervention lifecycle - Serve as a liaison for the Provider Network department, with a dotted line to the Population Health and Value-Based department, for shared projects, including appropriate routing through compliance and CMS workflows - Perform other related duties as assigned Requirements QUALIFICATIONS AND REQUIREMENTS: JOB REQUIREMENTS: Required Qualifications - Bachelor’s Degree in management, Project Management, or equivalent - Be able to effectively manage a project plan lifecycle - 1-3 years of experience in a Medicare Star Rating related role either at a Medicare Advantage or third party serving Medicare membership as an outsourced solution - Strong communication skills both oral and written - Strong organizational skills, consistent attention to detail, and independent problem-solving skills - Facile with Medicare Advantage and the Medicare Star Rating program, especially areas such as customer service, provider service, pharmacy, marketing, supplemental benefits, flexible spending technology, CAHPS, HOS, and HEDIS - Ability to perform multiple tasks simultaneously, work under pressure, and meet critical deadlines - Must possess a high degree of professionalism and business ethics - Ability to work autonomously with little to no daily supervision while demonstrating continual progress and effective management of projects / interventions Preferred Qualifications - Familiarity with project management tools such as Jira, Trello, Smartsheet, Microsoft Project, Monday, Wrike, etc. - Advanced knowledge of computer systems, such as Microsoft Word, PowerPoint, Excel, and Outlook - PMP or Lean Six Sigma certifications Member-centric Impact Statement Provider Network: Directly impacts member satisfaction and retention by contracting and building strategic relationships with PCPs, Specialists and other Providers, ensuring access to high-quality, culturally competent providers and minimizing care disruptions. Value-based contracts and payment models allow us to tailor our approach, meeting providers where they are on the risk continuum, driving provider quality and efficiency and rewarding performance. Provider Data: Ensures the accuracy, integrity, and timeliness of provider information across directories, claims, contracts, and regulatory systems to enable seamless member access to in-network care. Building rigor in our approach to maintaining clean, compliant data, the team reduces claim denials and rework, improves directory accuracy, supports CMS audit readiness, and enhances operational efficiency—strengthening member satisfaction, provider trust, retention, and overall organizational productivity. Zing Health offers the following benefits: - A competitive salary based on the market - Medical, Dental, and Vision - Employer-Paid Life Insurance - Paid Maternal Leave - Paid Paternal Leave - 401(K) match up to 4% - Paid-Time-Off - Employee Assistance Programs - Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced and hard-working team to assist with any legal accounts. As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio. Skills and attributes for success: - The Contractor shall provide Discovery Program contractor staff management support to include, but not limited to the following activities: - Oversee all administrative logistical support for the contract, including notifying the Government of schedule changes, work assignments, and coverage. - Document daily tasks and work location changes. - Ensure that daily time entry is recorded by all contract staff. - Coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units. - Mentor and assist new team members to perform daily tasks. - Promptly and thoroughly address any performance or personnel issues that arise within the contracted staff. - Manage client expectations and deliverables and clearly and timely communicate with clients. - Initiate process improvement initiatives. - Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders. - Provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract. - Participate in teleconferences or meetings to review, educate, and support program objectives. - Assist in managing the Legal Clerical mailbox and tasks. - Develop and track clerical and IT project schedules, milestones, and deliverables. - Assist with providing information sought by clients that are relevant to support Change Requests and Contract Modifications. - Oversee and monitor all scheduled system maintenances in accordance with established policies and procedures. - Review system and application logs and related reports to verify completion of scheduled jobs such as backups. - Review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project. - Oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes. - Oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022. - Oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure. - Oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories. - Oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS), and network architecture. - Comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables. - Ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership. - Formulate and enforce work standards; assign contractor schedules. - Present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences. - Work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables. - Provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future tasks. - Plan, organize, direct and support all activities identified in the contract. - Ensure conformance with RFQ schedules and costs. - Monitor employee performance and productivity. - Develop and implement training programs and remedial actions as necessary. - Review work discrepancies. - Prepare, review and submit required reports and communicate policies, purpose, and goals of the organization to subordinates. - Be responsible for the overall RFQ performance and quality assurance. - Provide timekeeping and invoicing for labor hours, travel, and ODCs, if any. - Ensure that program/project schedule, performance, and deliverables are met. - Maintain a qualified and certified, as appropriate, Contractor workforce to meet the Government’s needs under this RFQ. - Provide direct supervision, program control, scheduling, and management of the Contractor personnel consistent with priorities and assignments by the OGC program. - Assist in all project management task performance. - Resolve problems, issues, or conflicts, as required. - Prioritize tasks and assignments to Contractor workforce based on Government’s direction and best practices. Benefits - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Company Description Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

• Manage project workflows, timelines, and deliverables across multiple client accounts • Ensure account managers stay on top of campaign activities and deadlines • Build and maintain project trackers, dashboards, and status reports • Track performance metrics for social media campaigns with a focus on Twitter launches • Compile reports and share insights with internal teams and clients • Support data-driven decision-making to optimize future campaign performance • Partner with account managers to ensure smooth client communication and delivery • Keep creative, strategy, and content teams aligned on project priorities • Flag risks, blockers, and missed deadlines and escalate when needed

• Lead end-to-end implementation projects from kickoff through go-live for Ridgeline’s enterprise cloud platform • Define project goals, scope, and success criteria while establishing structured delivery plans and timelines • Coordinate cross-functional teams including consulting, engineering, product, and customer stakeholders to ensure seamless execution • Build strong relationships with client stakeholders while maintaining transparency and alignment throughout project lifecycles • Manage project scope, milestones, and deliverables to ensure high-quality outcomes and successful deployments • Monitor project budgets, timelines, and resources to ensure efficient and cost-effective delivery • Identify potential project risks and proactively develop mitigation strategies to protect delivery timelines and customer outcomes • Maintain clear communication with internal teams and customer leadership regarding progress, risks, and key milestones • Ensure project deliverables meet quality standards and customer expectations • Analyze project outcomes and delivery performance to identify improvement opportunities for future implementations • Contribute to continuous improvement of Ridgeline’s implementation frameworks, delivery methodologies, and operational processes • Leverage AI-powered tools such as ChatGPT and other emerging technologies to improve documentation quality, communication clarity, and project management efficiency • Support team collaboration and knowledge sharing across implementation programs to strengthen delivery consistency and operational excellence