• Execute the roadmap for attribution features, prioritizing self-serve configuration and intuitive setup. • Lead the expansion into two-way SMS messaging for revenue-driving use cases. • Manage requirements for JavaScript, tags/pixels, consent management, and attribution, including browser privacy changes and server-side tracking. • Oversee business and phone number registration with carriers, including 10DLC and toll-free messaging policies. • Partner with AI teams to develop agentic experiences that make platform configuration more intuitive. • Own discovery, design, execution, and iteration based on performance metrics and customer feedback. • Participate in customer on-sites, industry conferences, internal concept sprints, and 'hackstarts' to drive product discovery and innovation. • Communicate technical concepts to engineering and business teams while acting as the product owner for an agile scrum team.

• Work collaboratively with other technical product managers and technical leads to understand the sophisticated self-driving problems we are solving, and to break down these problems into a solution with prioritized technical requirements. • Interact directly with engineering leaders to convert those requirements into industry-competitive roadmaps enabling our entire system to achieve end to end goals. • Coordinate and collaborate with teams and internal customers to deliver those roadmaps: communicate and resolve bottlenecks, address issues, and measure outcomes. • Develop a deep technical understanding of the entire stack, but especially in your area of ownership, to proactively identify areas of improvement and investment, influencing technical direction.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a technical product leader passionate about the intersection of MarTech, privacy, and AI? Do you thrive on the challenge of navigating complex technical ecosystems to drive measurable business outcomes? At Invoca, we are looking for a Senior Technical Product Manager to lead our evolution into multi-channel, revenue-oriented interactions. This role is at the heart of our platform, bridging the gap between sophisticated web attribution and the next generation of two-way conversational messaging. You will own the technical strategy for how we identify, attribute, and engage customers across the entire journey. As a Senior Technical Product Manager, you will lead the vision and strategy for Invoca’s attribution engine and our expanding SMS engagement capabilities. You will define the roadmap for our JavaScript Tag, attribution, interaction flows, and phone number management, including continuing to evolve our two-way SMS messaging capabilities geared toward driving revenue. This is a high-impact role that requires a "self-starter" mentality, a deep sense of ownership, and a refusal to settle for the status quo. You will report to the Senior Director, Product Management as a key individual contributor, ensuring our platform remains compliant and performant in an increasingly complex privacy landscape. How You'll Make an Impact: - Strategy & Roadmap: Execute the roadmap for attribution features, prioritizing self-serve configuration and intuitive setup. - Multi-Channel Innovation: Lead the expansion into two-way SMS messaging for revenue-driving use cases. - Technical Ownership: Manage requirements for JavaScript, tags/pixels, consent management, and attribution, including browser privacy changes and server-side tracking. - Compliance Management: Oversee business and phone number registration with carriers, including 10DLC and toll-free messaging policies. - AI Integration: Partner with AI teams to develop agentic experiences that make platform configuration more intuitive. - Full-Lifecycle Leadership: Own discovery, design, execution, and iteration based on performance metrics and customer feedback. - Some Travel: Participate in customer on-sites, industry conferences, internal concept sprints, and "hackstarts" to drive product discovery and innovation. - Stakeholder Influence: Communicate technical concepts to engineering and business teams while acting as the product owner for an agile scrum team. Qualifications - 5–7 years in technical product management within B2B SaaS or enterprise MarTech/AI. - Expert knowledge of JavaScript, consent management, and multi-touch visitor journeys. - Experience SMS-enabling businesses, including knowledge of 10DLC/Toll-Free carrier rules. - Familiarity with agentic AI, LLMs, or modern orchestration frameworks. - A track record of solving complex technical problems with urgency and accountability. - Strong analytical skills and the ability to succeed in ambiguous environments. Benefits - Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. - Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. - Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. - Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. - Stock Options – All employees are invited to share in Invoca’s success through stock options. - Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program. - Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. - Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. - InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. - Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Salary Salary Range: $117,000-$175,000 plus bonus potential. DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Technical Product Manager to own and evolve our customer portal, a critical platform used by both external customers and internal teams to quote, order, support, and manage network services. This portal is not a simple customer UI—it is a shared internal and external system supporting multiple user personas, workflows, and operational needs. As the primary owner, you will be responsible for delivering software that works equally well for customers, sales, support, and operations—often with competing priorities. This role sits at the intersection of telecommunications products, software systems, and product execution. You will own outcomes across complex integrations, guide delivery through Agile practices, and engage directly with engineers, product leaders, and customers. This is a technical product role. While you are not expected to write code, programming knowledge is required. You must be able to talk about how software is written, understand system behavior, query data, review designs, and make sound technical tradeoffs across the full software development lifecycle. What You’ll Do - Own the end-to-end product execution of Zayo’s portal, serving multiple internal and external user personas. - Deliver portal functionality spanning quoting, ordering, ticketing/support, service visibility, billing views, and provisioning status. - Serve as Senior Technical Product Manager and Scrum Product Owner for one or more core development teams. - Translate product strategy, customer needs, and operational requirements into clear, technically sound backlogs, user stories, and acceptance criteria. - Manage and evolve integrations between the portal and enterprise systems including Salesforce, ServiceNow, and other internal platforms. - Partner closely with engineering to: - Review technical designs - Validate system behavior and integration flows - Identify risks, tradeoffs, and edge cases early - Own portal UX flows and interaction decisions, ensuring usability and consistency across diverse user types. - Apply Agile principles and practices (Scrum, Kanban, or similar) to drive delivery, refinement, and continuous improvement. - Drive UAT planning and execution, validating solutions with both internal stakeholders and external-facing use cases. - Handle select customer inquiries and escalations, using firsthand feedback to inform product decisions and prioritization. - Monitor post-release performance, adoption, and reliability, and iterate based on real-world usage. - Push back thoughtfully on scope or timelines when technical constraints, system integrity, or customer impact demand it. - Use AI tools to accelerate analysis, documentation, prototyping, and problem-solving where appropriate. - Complete other responsibilities as required. What Success Looks Like - A portal that effectively serves both internal teams and external customers - Software that scales across multiple user personas without fragmentation - Reliable, well-understood integrations with Salesforce, ServiceNow, and other systems - Strong Agile execution with predictable delivery and clear accountability - Clear, buildable requirements that engineering teams trust - Fewer production issues caused by integration gaps or unclear assumptions - High confidence from stakeholders and customers in the portal experience - Strong technical credibility paired with excellent communication What You Bring - Minimum of five (5) years of experience in technical product management or similarly system-heavy roles. - Demonstrated success delivering customer-facing and internal software platforms. - Programming knowledge required: ability to read and reason about code, understand system logic, and engage deeply with engineers. - Comfort working with data directly (e.g., querying databases, interpreting logs or metrics). - Experience managing complex system integrations, especially with Salesforce and ServiceNow. - Practical experience working in Agile environments (Scrum, Kanban, or similar). - Strong understanding of the full software development lifecycle, from discovery through delivery and iteration. - Excellent written and oral communication skills, including comfort interacting with customers when needed. - Ability to explain complex technical topics clearly to non-technical audiences. - Strong ownership mindset—you take responsibility for outcomes, not just outputs. - Humility and curiosity: willing to be wrong, learn, and adapt. - Telecom experience is a strong plus, but not required if you learn quickly and think in systems. Additional Details - Location: Remote (U.S.-based preferred) - Role Type: Individual Contributor - Reporting: Head of Technical Product Management Estimated base salary range: $112,800 - $173,600 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.