Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Technical Product Manager to own and evolve our customer portal, a critical platform used by both external customers and internal teams to quote, order, support, and manage network services. This portal is not a simple customer UI—it is a shared internal and external system supporting multiple user personas, workflows, and operational needs. As the primary owner, you will be responsible for delivering software that works equally well for customers, sales, support, and operations—often with competing priorities. This role sits at the intersection of telecommunications products, software systems, and product execution. You will own outcomes across complex integrations, guide delivery through Agile practices, and engage directly with engineers, product leaders, and customers. This is a technical product role. While you are not expected to write code, programming knowledge is required. You must be able to talk about how software is written, understand system behavior, query data, review designs, and make sound technical tradeoffs across the full software development lifecycle. What You’ll Do - Own the end-to-end product execution of Zayo’s portal, serving multiple internal and external user personas. - Deliver portal functionality spanning quoting, ordering, ticketing/support, service visibility, billing views, and provisioning status. - Serve as Senior Technical Product Manager and Scrum Product Owner for one or more core development teams. - Translate product strategy, customer needs, and operational requirements into clear, technically sound backlogs, user stories, and acceptance criteria. - Manage and evolve integrations between the portal and enterprise systems including Salesforce, ServiceNow, and other internal platforms. - Partner closely with engineering to: - Review technical designs - Validate system behavior and integration flows - Identify risks, tradeoffs, and edge cases early - Own portal UX flows and interaction decisions, ensuring usability and consistency across diverse user types. - Apply Agile principles and practices (Scrum, Kanban, or similar) to drive delivery, refinement, and continuous improvement. - Drive UAT planning and execution, validating solutions with both internal stakeholders and external-facing use cases. - Handle select customer inquiries and escalations, using firsthand feedback to inform product decisions and prioritization. - Monitor post-release performance, adoption, and reliability, and iterate based on real-world usage. - Push back thoughtfully on scope or timelines when technical constraints, system integrity, or customer impact demand it. - Use AI tools to accelerate analysis, documentation, prototyping, and problem-solving where appropriate. - Complete other responsibilities as required. What Success Looks Like - A portal that effectively serves both internal teams and external customers - Software that scales across multiple user personas without fragmentation - Reliable, well-understood integrations with Salesforce, ServiceNow, and other systems - Strong Agile execution with predictable delivery and clear accountability - Clear, buildable requirements that engineering teams trust - Fewer production issues caused by integration gaps or unclear assumptions - High confidence from stakeholders and customers in the portal experience - Strong technical credibility paired with excellent communication What You Bring - Minimum of five (5) years of experience in technical product management or similarly system-heavy roles. - Demonstrated success delivering customer-facing and internal software platforms. - Programming knowledge required: ability to read and reason about code, understand system logic, and engage deeply with engineers. - Comfort working with data directly (e.g., querying databases, interpreting logs or metrics). - Experience managing complex system integrations, especially with Salesforce and ServiceNow. - Practical experience working in Agile environments (Scrum, Kanban, or similar). - Strong understanding of the full software development lifecycle, from discovery through delivery and iteration. - Excellent written and oral communication skills, including comfort interacting with customers when needed. - Ability to explain complex technical topics clearly to non-technical audiences. - Strong ownership mindset—you take responsibility for outcomes, not just outputs. - Humility and curiosity: willing to be wrong, learn, and adapt. - Telecom experience is a strong plus, but not required if you learn quickly and think in systems. Additional Details - Location: Remote (U.S.-based preferred) - Role Type: Individual Contributor - Reporting: Head of Technical Product Management Estimated base salary range: $112,800 - $173,600 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Jerry.ai Jerry.ai is building America’s first and only AI-powered super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million users, and have helped millions find better auto insurance — and we’re just getting started. About the Opportunity We are looking for a Senior Product Manager to own Jerry’s marketplace growth and automation products. These systems form the backbone of Jerry’s ability to deliver the most accurate, lowest-cost quotes to our customers, fast! Quoting and automation are core to Jerry’s long-term vision of making car ownership effortless, and they represent some of our biggest competitive advantages today. We need your help to scale these systems, stand up new integrations with top carriers, improve data quality and accuracy, and explore new ways to deliver faster, smarter, and easier quoting experiences. How You’ll Make an Impact - Lead end-to-end product development for either quoting or automation systems, including new carrier integrations and ongoing maintenance. - Own high-profile integrations with major partners, shaping the growth of Jerry’s marketplace. - Partner with engineering, operations, and insurance experts to enhance both back-end performance and customer experience. - Explore opportunities to leverage AI and automation to reduce maintenance costs and improve system resilience. Who You Are - You have 4+ years of experience in management consulting, technical product management, data analytics, or operations at a fast paced startup. - You’re a technologist and a systems thinker. You’re comfortable in technical conversations and can translate complex ideas into simple terms. - You’re data-driven and comfortable diving into data to answer your own questions. - You like to own metrics, and constantly seek improvement. You’re an optimist who asks “how we can” not “if we can.” - You’re passionate about AI. You use it to automate your day to day, you’re an early adopter of the latest and greatest, and you want to be at the vanguard of leveraging it at scale to deliver outstanding, personalized customer communications. Why You’ll Love It - Join a profitable pre-IPO startup with capital, traction, and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) - Work closely with brilliant leaders and teammates from companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain - Disrupt a massive market and take us to a $10B business in the next few years - Our growth is driven by forward-thinking technology: Jerry.ai is getting mentioned in many conversations about our use of GenAI, such as this Forbes article - Be immersed in a talent-dense environment and greatly accelerate your career growth - Impact millions of users experience with car maintenance and auto insurance While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

• Define product roadmap based on customer interviews, usage analytics, and business objectives • Prioritize features using quantitative frameworks (impact vs effort, customer value, revenue potential) • Work with sales and customer success to understand enterprise customer technical requirements • Conduct competitive analysis and identify market positioning opportunities • Write detailed technical specifications for AI agents and platform features • Create and maintain API documentation and integration guides • Design system architecture diagrams and technical workflows • Define acceptance criteria and success metrics for engineering features • Lead technical discussions with enterprise customers during sales cycles • Support customer implementations and troubleshoot integration issues • Gather technical feedback and translate into product improvements • Present technical capabilities to customer engineering teams

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is launching a new initiative to bring the power of voice AI into the in-store restaurant experience. While voice has transformed drive-thru and phone ordering, we believe there’s a large opportunity to make in-store experiences better for guests and more proficient for restaurant teams. This team will explore voice capabilities across front-of-house (guest ordering, service interactions, POS assistance) and back-of-house (kitchen coordination, hands-free workflows, inventory signals). As the Principal Product Manager — Voice AI (In-Store) on the Commerce Platform, you’ll define strategy, evaluate vendors and partners, run zero→one discovery and pilots in real restaurants, and lead commercialization — creating a reusable voice platform that powers multiple use cases across the restaurant. A day in the life (Responsibilities) - Define vision & portfolio strategy. Own the long-term vision and multi-quarter roadmap for in-store voice AI and the platform that enables multiple use cases across FOH/BOH. Balance short-term pilots with long-term platform investments. - Run vendor & technical evaluation. Lead technical evaluation of voice and AI vendors (ASR, NLU, TTS, edge inference, on-device options) and create benchmarking frameworks for accuracy, latency, privacy, and cost. - Lead commercial conversations. Drive vendor commercial discussions (pricing models, licensing, SLAs) and surface negotiation points — partnering with Procurement and Legal who finalize contracts and budget approvals. - Drive zero → one discovery and pilots. Plan and execute discovery, rapid prototyping, and in-restaurant pilots; iterate based on operational feedback and scale successful experiments. - Design a reusable voice platform. Define APIs, integration patterns, data flows, and tooling that make voice capabilities reusable across guest experiences, staff workflows, and integrations with POS, kitchen systems, and telemetry services. - Lead GTM & commercialization. Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes. - Coordinate cross-functional delivery. Align Engineering, Hardware Ops, Reliability, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption. - Drive operational readiness & reliability. Define operational playbooks, observability, edge/online failover modes, and post-launch monitoring to ensure reliable in-store behavior and low support cost. - Champion field research & validation. Spend time in restaurants to learn operational workflows, validate prototypes, and iterate with real staff and guests. - Mentor & shape product practice. Coach senior PMs and engineers on voice/AI product development, vendor evaluation, and responsible AI practices; contribute to the Product Playbook. - Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build. What you'll need to thrive (Requirements) - AI product delivery experience. ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio, and experience delivering AI-enabled features or products. - AI Model Evaluation. Hands-on experience defining and owning AI model evaluation (examples: WER/CER, intent accuracy, wake-word false accept/reject, latency, completion/task success), building continuous evaluation and model ops processes (drift detection, automated regression tests, A/B testing, rollback/mitigation playbooks), and partnering with ML teams to run experiments and error analysis. - Zero → one experience. Proven track record taking a product from discovery through prototype and pilot to scale. - Vendor evaluation & commercial acumen. Hands-on experience evaluating AI/voice vendors and participating in vendor commercial conversations (note: Procurement/Legal finalize contracts). - Platform mindset. Ability to design reusable APIs and platform capabilities that enable multiple downstream use cases and teams. - Customer & ops empathy. Experience conducting on-site discovery and validating prototypes in operational environments (restaurant or other physical venues). - Cross-team leadership. Exemplary stakeholder management and ability to align senior partners across hardware, engineering, ops, and GTM, especially on high-visibility initiatives. - Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners. Special Sauce* (Nice to Haves) - Speech / voice product experience. Prior experience building voice AI products (ASR/NLU/TTS, or working directly with speech teams) is helpful but not required. - Conversational UX & dialog design. Experience designing conversational flows, state management, turn-taking, error recovery and graceful degradation - Exposure to hardware considerations for voice (far-field audio, beamforming, noise cancellation, embedded audio processing). - Experience with on-device / edge inference and hybrid cloud/edge voice architectures (model quantization, latency/footprint tradeoffs). - Familiarity with privacy, compliance, and PII handling for voice data (on-device vs cloud processing, country-level regulations). - Background in restaurant, retail, or other physical-world operations. - Experience with ML lifecycle tooling, continuous model evaluation, and production A/B testing strategies for AI features. You’ll be measured on (suggested success metrics) - Launch and adoption of successful in-store voice pilots (pilot → scale conversion). - Measurable operational impact (e.g., staff time saved, reduction in order errors, throughput gains). - Guest experience improvements (NPS/CSAT lift for voice flows, voice take rate). - Platform reuse (number of distinct use cases / teams reusing core voice APIs). - Reliability & support outcomes (uptime targets, reduction in Care tickets related to voice). - AI health & model performance: model accuracy (WER/intent accuracy), latency, drift rate, and rate of regressions caught by CI/monitoring systems. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $165,000—$264,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.