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Arcadia

We transform data into powerful insights that deliver results.

Director, Delivery & Operations - Life Sciences

Business Development RepBusiness Development RepOtherRemoteLeadTeam 201-500Since 2002H1B SponsorCompany SiteLinkedIn

Location

Massachusetts + 1 moreAll locations: Massachusetts | District Of Columbia

Posted

126 days ago

Salary

$160K - $190K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishData Engineering

Job Description

Director, Delivery & Operations - Life Sciences

Arcadia

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why this role is important to Arcadia The Director of Delivery & Operations, Life Sciences is a hands-on execution leader responsible for both building the Life Sciences operating model and personally driving the delivery of complex, high-value client and partner engagements. This role sits at the center of the Life Sciences business, owning end-to-end delivery across real-world data licensing, analytics and evidence generation, precision medicine programs, and innovative partner projects. The Director works horizontally across analytics, engineering, product, finance, legal, and commercial teams and serves as a primary client-facing delivery leader with strong life sciences domain fluency. This is not a strategy-only or oversight role. The Director is directly accountable for getting work done—structuring delivery, solving problems in real time, and ensuring Arcadia delivers for life sciences customers with speed, quality, and credibility. What Success Looks Like In 3 months - Direct ownership of active Life Sciences deliveries, serving as the primary execution lead on priority engagements - Strong working relationships across analytics, engineering, product, finance, legal, and commercial teams, with clear ownership and escalation paths - A documented current-state view of Life Sciences delivery, including active commitments, risks, bottlenecks, and dependencies - Core delivery processes and artifacts in place (delivery plans, weekly reviews, escalation mechanisms) - Credibility established with clients as a hands-on, LS-fluent delivery leader - Initial translation of delivery and client insights back into Arcadia teams to address the most critical execution gaps In 6 months - A built, documented, and operating Life Sciences delivery model supporting multiple concurrent engagements - Standardized (but pragmatic) delivery processes across commercial handoff, execution, and client communication - Consistent, high-quality delivery across data licensing, analytics, and precision medicine programs - Reduced recurring delivery friction related to data readiness, quality, rights, infrastructure, or resourcing - Clear feedback loops translating Life Sciences needs and client feedback into product, data, and technical roadmap improvements - Delivery performance actively supporting renewals and expansion opportunities In 12 months - Life Sciences delivery recognized as a reliable, scalable, and differentiated capability at Arcadia - Ability to support larger deal sizes and more complex engagements with predictability and confidence - A durable, documented operating foundation that enables execution excellence and continuous improvement - Life Sciences requirements consistently informing product strategy, data investments, and platform priorities - Measurable commercial impact through strong client satisfaction, retention, and expansion - Recognition internally as the owner of Life Sciences execution excellence and externally as a trusted LS delivery partner What You'll Be Doing - OWN END-TO-END DELIVERY OF LIFE SCIENCES ENGAGEMENTS - Personally own and drive delivery of Life Sciences client and partner engagements, including: - o De-identified real-world data products (claims, EHR, linked datasets) - o RWE, HEOR, market access, and evidence-generation analytics - o Precision medicine and provider-activation programs - o Custom or innovative initiatives with strategic partners - Translate life sciences objectives into clear delivery plans, timelines, and execution steps - Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving - Be accountable for delivery quality, timelines, and client satisfaction—not just coordination BUILD AND RUN THE LIFE SCIENCES OPERATING MODEL - Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects - Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy - Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion - Continuously evolve the operating model based on what is actually working in practice APPLY LIFE SCIENCES FLUENCY TO ANTICIPATE CLIENT NEEDS - Bring strong life sciences domain understanding to every engagement, including: - o Pharma and biotech workflows - o RWE, HEOR, market access, medical affairs, and clinical development use cases - Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence - Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders LEAD CROSS-FUNCTIONAL EXECUTION - Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams - Translate Life Sciences delivery requirements into clear technical and operational priorities - Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery - Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution - Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates) - Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement SERVE AS SENIOR DELIVERY LEAD FOR CLIENTS AND PARTNERS - Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements - Own delivery communication, expectation-setting, and issue resolution - Develop deep understanding of client goals and proactively identify: - o Expansion opportunities - o Follow-on data, analytics, or evidence needs - o Additional ways Arcadia can deliver value - Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success DRIVE OPERATIONAL AND FINANCIAL DISCIPLINES - Partner closely with Finance to: - o Track project economics and margin - o Improve forecasting and delivery planning - o Ensure readiness for revenue recognition and renewals - Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost What You'll Bring - 10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution - Experience delivering complex data, analytics, or evidence programs in life sciences, including: - RWE / HEOR / market access analytics - Life sciences data platforms or marketplaces - Precision medicine or analytics-driven healthcare services - Demonstrated success operating in ambiguous, high-growth environments where processes are still being built - Strong working knowledge of: - Real-world data (claims, EHR, linked datasets) - Life sciences data licensing and usage models - Analytics and evidence-generation workflows - Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader - Track record of partnering with commercial teams to drive expansion and long-term account growth Would Love For You To Have - Deep life sciences and healthcare data fluency, with hands-on experience delivering real-world data, analytics, or evidence-generation programs and navigating data quality, governance, and licensing considerations - Proven execution leadership in complex, cross-functional environments, with a track record of owning outcomes end-to-end, solving problems in ambiguity, and unblocking teams across engineering, analytics, product, legal, and commercial partners - Strong business and client impact orientation, including the ability to influence stakeholders, translate delivery insights into scalable operating improvements, and support client retention, expansion, and long-term growth What You'll Get - As Arcadia’s Life Sciences business scales, this role creates the operational discipline and delivery excellence required to support larger deal sizes, more complex engagements, and repeatable growth—turning execution into a durable competitive advantage - This role is a hands-on builder and executor, deeply involved in day-to-day delivery and problem solving, client-facing and commercially impactful, and responsible for building operations by doing the work - This role is not a pure people-management or oversight role, a back-office PMO function, or a research-network or scientific leadership role About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Benefits

  • 401(K), 401(K) matching, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Customized development tracks, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Mentorship program, Paid volunteer time, Online course subscriptions available, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet friendly, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, Employee awards, Pay transparency, Transgender health care benefits, Wellness days, Meditation space, Mother's room, Personal development training, Flexible time off, Floating holidays, Bereavement leave benefits

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