Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US or MX, to engage and inspire new and existing customers throughout the AMERICAS region. Bilingual fluency in Spanish and English (spoken and written) is required. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will act as a trusted partner, helping customers translate best practices into practical workflows aligned to their institutional needs. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product. Through proactive check-ins and thoughtful discovery, you will surface potential barriers early and recommend strategies to drive successful outcomes. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. You will guide customers in aligning product capabilities with their teaching, learning, and academic integrity objectives. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment. Responsibilities: - Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You will take a consultative approach to understand customer goals, constraints, and success criteria, and use that insight to shape the onboarding plan. You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with empathy and optimism, while reviewing new customer contracts and ensuring all relevant information is documented. You’ll ensure databases are correctly configured for assigned clients and maintain alignment with internal teams and customers to validate objectives and requirements. You will also help customers make informed decisions by recommending best-practice pathways based on their context. - Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. By hosting customized, consultative training sessions, you will bridge knowledge gaps, assess customer knowledge from self-paced learning modules, and facilitate change management to support customer outcomes. - Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team. You will diagnose issues by asking thoughtful questions, clarifying root causes, and guiding customers toward the most effective resolution. You will identify issues before the customer does and implement steps to mitigate risk. You will also identify additional features and training opportunities that enhance customer success and retention. - Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do. You will use feedback as an input to refine your consultative approach and the customer experience. You will craft and track success plans for all assigned clients, ensuring risks to onboarding and adoption are assessed and mitigated. You will document insights and recommendations clearly to support continuity across stakeholders. - Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention. You will use these metrics to inform recommendations, measure progress against customer-defined outcomes, and adjust plans as needed. Using project scheduling and control tools, you’ll monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met. You will communicate timeline updates to internal and external stakeholders clearly and effectively. You will proactively flag risks and propose mitigation strategies to keep customers on track. - Develop outstanding training materials – You are always searching for better ways to do things. You will continually test new ideas, revise existing training materials, and create high-quality resources for new topics. You are meticulous about sticking to brand design guidelines and ensuring training materials align with customer needs. - Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you will strategically transition customers to the assigned team during handoffs, setting up other stage-owners (such as Sales, Renewals, Support, and Product) for success. You will provide consultative context—goals, risks, and success plans—to enable a smooth, informed handoff. You will guide them to provide what you need to succeed yourself. Qualifications Requirements: - Education: Bachelor’s degree or equivalent professional experience required. - Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. - Communication: Bilingual fluency in Spanish and English (spoken and written) is required. - Skills & Attributes: - Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. - Strong customer empathy, with the ability to connect with and engage clients effectively. - Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. - Tech-savvy, with the ability to quickly learn new software and train others effectively. Familiarity with remote presentation software and CRM tools is a plus. - Consultative mindset, with the ability to conduct discovery, understand customer goals and constraints, and provide tailored recommendations that drive adoption and outcomes. - Self-starter with the ability to work independently and in nuanced, ambiguous situations. - Enthusiastic, engaging presence with customers and internal teams. - Flexibility to work with global clients across multiple time zones. - Knowledge of onboarding and customer success processes and best practices. - Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded. - Familiarity with the ethical use of AI tools in education and professional settings, including responsible guidance on appropriate use, privacy, and academic integrity considerations. - Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Attendance at an international company meeting may be required. Additional Information The expected annual base salary range for this position is: $75,375/year to $125,625/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement*Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. Sitting adjacent to the Sales team, you will partner closely with Account Executives to guide new customers through a smooth, efficient, and value-driven onboarding experience that sets them up for long-term success. You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process. You will report to the Director of Revenue Operations and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in the continental United States. What You’ll Do - Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding - Own and manage the end-to-end onboarding process, guiding customers through key milestones including: - Data transfer and migration - Payments and financial setup - Website and online booking configuration - Team member onboarding and permissions - Enablement of advanced product features - Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks - Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity - Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently - Ensure customers are fully activated and confident using the platform by the end of the onboarding period - Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes - Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes What We’re Looking For: - 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred) - Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction - Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment - Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration - Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences - Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion - Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools) Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support The starting base salary for this role in New York, California, and Washington is between $60,000 - $72,000 + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process. You will report to the Director of Revenue Operations and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in the continental United States. What You’ll Do - Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding. - Own and manage the end-to-end onboarding process, guiding customers through key milestones including: - Data transfer and migration - Payments and financial setup - Website and online booking configuration - Team member onboarding and permissions - Enablement of advanced product features - Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks. - Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity. - Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently. - Ensure customers are fully activated and confident using the platform by the end of the onboarding period. - Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes. - Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes. Qualifications - 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred). - Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction. - Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment. - Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration. - Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences. - Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion. - Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools). Benefits - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (e.g., working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support

Beacon National Agency is seeking a motivated Client Onboarding & Growth Associate to help guide individuals and families toward financial protection and long-term security. In this role, you will support new client onboarding, build meaningful relationships, and help identify growth opportunities through personalized financial protection solutions. This position blends the flexibility of remote work with the structure, mentorship, and systems of a growing national financial services organization. You will work directly with interested prospects, provide education on financial protection strategies, and ensure a smooth, supportive onboarding experience for every client. Opportunity Highlights - Flexible remote work environment that supports work-life balance - Qualified inbound prospects, focus on meaningful conversations, not cold outreach - Fast commission processing to support consistent income flow - Access to professional tools and systems provided by the organization - Structured mentorship and leadership support for professional development Key Responsibilities - Serve as the first point of contact for individuals seeking financial protection solutions - Guide new clients through a smooth and supportive onboarding experience - Conduct virtual discovery meetings to understand client needs and financial goals - Present tailored protection strategies including IUL policies, annuities, and life insurance - Maintain consistent communication and follow-up to support client growth and satisfaction - Contribute to personal and team growth targets through disciplined activity and relationship building Ideal Candidate Profile - Client-focused mindset with strong integrity and professionalism - Self-motivated with clear personal and career goals - Growth-oriented and open to coaching and continuous improvement - Strong communication skills with confidence in virtual meetings and presentations - Comfortable building relationships and guiding clients through important financial decisions Opportunity Structure This is a 1099 commission-based opportunity designed for entrepreneurial professionals who want to build a scalable career in financial services. As a Client Onboarding & Growth Associate, you will specialize in helping clients implement financial protection strategies such as Indexed Universal Life (IUL) policies, annuities, and life insurance. At Beacon National Agency, you'll have the opportunity to make a meaningful impact on clients’ financial futures while building your own path toward professional growth and unlimited earning potential.