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Software & embedded fintech for small business owners
Onboarding Specialist
Location
United States
Posted
91 days ago
Salary
$60K - $72K / year
Seniority
Mid Level
Job Description
Onboarding Specialist
GlossGenius
About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. Sitting adjacent to the Sales team, you will partner closely with Account Executives to guide new customers through a smooth, efficient, and value-driven onboarding experience that sets them up for long-term success. You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process. You will report to the Director of Revenue Operations and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in the continental United States. What You’ll Do - Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding - Own and manage the end-to-end onboarding process, guiding customers through key milestones including: - Data transfer and migration - Payments and financial setup - Website and online booking configuration - Team member onboarding and permissions - Enablement of advanced product features - Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks - Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity - Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently - Ensure customers are fully activated and confident using the platform by the end of the onboarding period - Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes - Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes What We’re Looking For: - 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred) - Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction - Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment - Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration - Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences - Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion - Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools) Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support The starting base salary for this role in New York, California, and Washington is between $60,000 - $72,000 + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
Benefits
- 401(K), Commuter benefits, Company equity, Company-sponsored outings, Continuing education stipend, Dental insurance, Disability insurance, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Online course subscriptions available, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Pet friendly, Promote from within, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Tuition reimbursement, Unlimited vacation policy, Vision insurance, Some meals provided, Mental health benefits, Home-office stipend for remote employees
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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process. You will report to the Director of Revenue Operations and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in the continental United States. What You’ll Do - Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding. - Own and manage the end-to-end onboarding process, guiding customers through key milestones including: - Data transfer and migration - Payments and financial setup - Website and online booking configuration - Team member onboarding and permissions - Enablement of advanced product features - Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks. - Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity. - Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently. - Ensure customers are fully activated and confident using the platform by the end of the onboarding period. - Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes. - Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes. Qualifications - 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred). - Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction. - Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment. - Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration. - Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences. - Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion. - Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools). Benefits - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (e.g., working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support
Client Onboarding & Growth Associate
Beacon National AgencyBeacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview.
Beacon National Agency is seeking a motivated Client Onboarding & Growth Associate to help guide individuals and families toward financial protection and long-term security. In this role, you will support new client onboarding, build meaningful relationships, and help identify growth opportunities through personalized financial protection solutions. This position blends the flexibility of remote work with the structure, mentorship, and systems of a growing national financial services organization. You will work directly with interested prospects, provide education on financial protection strategies, and ensure a smooth, supportive onboarding experience for every client. Opportunity Highlights - Flexible remote work environment that supports work-life balance - Qualified inbound prospects, focus on meaningful conversations, not cold outreach - Fast commission processing to support consistent income flow - Access to professional tools and systems provided by the organization - Structured mentorship and leadership support for professional development Key Responsibilities - Serve as the first point of contact for individuals seeking financial protection solutions - Guide new clients through a smooth and supportive onboarding experience - Conduct virtual discovery meetings to understand client needs and financial goals - Present tailored protection strategies including IUL policies, annuities, and life insurance - Maintain consistent communication and follow-up to support client growth and satisfaction - Contribute to personal and team growth targets through disciplined activity and relationship building Ideal Candidate Profile - Client-focused mindset with strong integrity and professionalism - Self-motivated with clear personal and career goals - Growth-oriented and open to coaching and continuous improvement - Strong communication skills with confidence in virtual meetings and presentations - Comfortable building relationships and guiding clients through important financial decisions Opportunity Structure This is a 1099 commission-based opportunity designed for entrepreneurial professionals who want to build a scalable career in financial services. As a Client Onboarding & Growth Associate, you will specialize in helping clients implement financial protection strategies such as Indexed Universal Life (IUL) policies, annuities, and life insurance. At Beacon National Agency, you'll have the opportunity to make a meaningful impact on clients’ financial futures while building your own path toward professional growth and unlimited earning potential.
Client Onboarding & Growth Associate
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Beacon National Agency is seeking a motivated Client Onboarding & Growth Associate to help guide individuals and families toward financial protection and long-term security. In this role, you will support new client onboarding, build meaningful relationships, and help identify growth opportunities through personalized financial protection solutions. This position blends the flexibility of remote work with the structure, mentorship, and systems of a growing national financial services organization. You will work directly with interested prospects, provide education on financial protection strategies, and ensure a smooth, supportive onboarding experience for every client. Opportunity Highlights - Flexible remote work environment that supports work-life balance - Qualified inbound prospects, focus on meaningful conversations, not cold outreach - Fast commission processing to support consistent income flow - Access to professional tools and systems provided by the organization - Structured mentorship and leadership support for professional development Key Responsibilities - Serve as the first point of contact for individuals seeking financial protection solutions - Guide new clients through a smooth and supportive onboarding experience - Conduct virtual discovery meetings to understand client needs and financial goals - Present tailored protection strategies including IUL policies, annuities, and life insurance - Maintain consistent communication and follow-up to support client growth and satisfaction - Contribute to personal and team growth targets through disciplined activity and relationship building Ideal Candidate Profile - Client-focused mindset with strong integrity and professionalism - Self-motivated with clear personal and career goals - Growth-oriented and open to coaching and continuous improvement - Strong communication skills with confidence in virtual meetings and presentations - Comfortable building relationships and guiding clients through important financial decisions Opportunity Structure This is a 1099 commission-based opportunity designed for entrepreneurial professionals who want to build a scalable career in financial services. As a Client Onboarding & Growth Associate, you will specialize in helping clients implement financial protection strategies such as Indexed Universal Life (IUL) policies, annuities, and life insurance. At Beacon National Agency, you'll have the opportunity to make a meaningful impact on clients’ financial futures while building your own path toward professional growth and unlimited earning potential.
Client Onboarding & Growth Associate
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Beacon National Agency is seeking a motivated Client Onboarding & Growth Associate to help guide individuals and families toward financial protection and long-term security. In this role, you will support new client onboarding, build meaningful relationships, and help identify growth opportunities through personalized financial protection solutions. This position blends the flexibility of remote work with the structure, mentorship, and systems of a growing national financial services organization. You will work directly with interested prospects, provide education on financial protection strategies, and ensure a smooth, supportive onboarding experience for every client. Opportunity Highlights - Flexible remote work environment that supports work-life balance - Qualified inbound prospects, focus on meaningful conversations, not cold outreach - Fast commission processing to support consistent income flow - Access to professional tools and systems provided by the organization - Structured mentorship and leadership support for professional development Key Responsibilities - Serve as the first point of contact for individuals seeking financial protection solutions - Guide new clients through a smooth and supportive onboarding experience - Conduct virtual discovery meetings to understand client needs and financial goals - Present tailored protection strategies including IUL policies, annuities, and life insurance - Maintain consistent communication and follow-up to support client growth and satisfaction - Contribute to personal and team growth targets through disciplined activity and relationship building Ideal Candidate Profile - Client-focused mindset with strong integrity and professionalism - Self-motivated with clear personal and career goals - Growth-oriented and open to coaching and continuous improvement - Strong communication skills with confidence in virtual meetings and presentations - Comfortable building relationships and guiding clients through important financial decisions Opportunity Structure This is a 1099 commission-based opportunity designed for entrepreneurial professionals who want to build a scalable career in financial services. As a Client Onboarding & Growth Associate, you will specialize in helping clients implement financial protection strategies such as Indexed Universal Life (IUL) policies, annuities, and life insurance. At Beacon National Agency, you'll have the opportunity to make a meaningful impact on clients’ financial futures while building your own path toward professional growth and unlimited earning potential.
