This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Marqeta's Senior Manager, Software Engineering within our Risk, Fraud and Disputes pod, you will lead the design, development, and execution of issuer-side disputes across card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines. This is a hands-on leadership role for someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios. We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution. The Impact You'll Have - Own the end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes. - Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization. - Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation. - Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements. - Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies. Qualifications - Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers). - Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work. - Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes. - Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines. - Comfortable customer- and network-facing, translating technical details into actionable insights. - Excellent communicator who can lead cross-functional initiatives and influence stakeholders. Requirements - Experience integrating with network APIs e.g. ISO 8583. - Background in fintech issuing platforms, core banking, or payments operations. - Prior ownership of dispute automation initiatives that materially reduced manual effort or losses. - Familiarity with Regulatory obligations (e.g., Reg E, PSD2 chargeback rules) in card issuing. Benefits - Multiple health insurance options. - Flexible time off – take what you need. - Retirement savings program with company contribution and after-tax contributions. - Equity in a publicly-traded company and an Employee Stock Purchase Program. - Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave. - Free therapy sessions, financial and professional coaching, and legal advice. - Monthly stipend to support our remote work model. - Annual “development dollars” to support our people growth and development. - Through Flex First, the freedom to live and work wherever you and your family thrive. Company Description Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: - National: A baseline tier that applies to most of the geographic territory of the United States. - Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA. - Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.

• Own the technical health of our core mobile products. You will build and improve the infrastructure necessary to maintain high performance for 10M+ active users. • Translate business goals into technical milestones. You will be responsible for the "how" and the "when," ensuring the team delivers high-quality features on schedule. • Develop and implement a comprehensive strategy for bug management. This includes rapid-response workflows and proactive architectural shifts to reduce technical debt and prevent bugs at the source. • Lead the charge in optimizing our development lifecycle using AI. You will be expected to embed agentic AI tools for product building, automated testing, accelerated build times, and enhanced code quality. • Manage and mentor a high-performing team, including an offshore engineering contingent. You will be responsible for setting the cultural and professional bar for the team. • Design and implement engineering workflows that balance speed with stability.

• Lead our engineering team in the development and execution of distributed generation solar and storage projects including but not limited to commercial & industrial, small-scale utility, community solar and landfill • Conduct performance assessments to provide feedback, promote individual growth and ensure alignment with organization goals • Collaborate with the Vice President, EPC to strategically manage resource allocation • Oversee daily team workflows by facilitating capacity building and deliver targeted training initiatives to drive team efficiency • Analyze site parameters, interconnection studies and customer loads to determine optimal system sizing and configuration • Conduct shading analysis, structural assessments and electrical reviews to inform equipment selection and layout • Model proposed designs in PVsyst or similar tools to predict energy products and economic performance • Select appropriate technologies for projects, including modules, inverters, racking and system balance • Lead the engineering team in creating permit/construction drawing sets that meet codes and client standards • Direct internal and external resources to produce comprehensive construction documentation packages • Manage relationships with third-party engineering firms to ensure quality deliverables • Specify electrical protection, monitoring, and control schemes to meet utility and grid stability requirements • Develop equipment specifications, bills of materials, and detailed scopes of work for procurement and construction • Coordinate technical reviews and secure permit approvals from relevant authorities • Review detailed civil, structural, and electrical engineering design packages for compliance with technical specifications • Stay updated on advancements in PV modules, inverters, racking, and energy storage technologies • Provide technical supervision to contractors during system installations to ensure adherence to plans • Collaborate with EPC contractors through procurement, construction, and commissioning phases • Review shop drawings, inspect deliveries, and witness factory testing as needed • Oversee punch list inspections, testing, and commissioning of systems before final approval • Compile as-built drawings, operations manuals, warranty documentation, and other project closeout materials • Respond to contractor RFIs, participate in construction meetings, and review QA/QC documentation • Conduct site visits to evaluate constructability and support construction progress

• Lead and support a team of software engineers building customer-facing features across the stack using modern web technologies such as Next.js, Ruby on Rails, and React. • Manage engineers through onboarding, coaching, feedback, career development, and performance management. • Partner closely with Product, Design, and Engineering stakeholders to plan work, assess tradeoffs, identify risks, and drive business outcomes. • Help the team deliver predictably by leading agile team rituals, improving planning, and removing delivery bottlenecks. • Maintain a strong technical understanding of the team’s systems and architecture in order to guide design decisions, review technical proposals, and support execution. • Contribute technically through code reviews, architecture discussions, debugging, and hands-on implementation when needed. • Build and maintain a high-quality engineering environment by reinforcing standards around testing, maintainability, reliability, and operational excellence. • Drive improvements to engineering processes, team health, and development workflows to increase effectiveness and scalability. • Collaborate with UX and Product to help deliver modern web applications with strong usability and customer value. • Communicate clearly with technical and non-technical stakeholders to align priorities, decisions, and execution. • Contribute to hiring and recruiting efforts to help build a strong engineering organization. • Drive technical initiatives within the team to expand the MyCase platform with new capabilities and workflows, while maintaining performance, scalability, and long-term maintainability. • Share technical context and engineering judgment with the broader engineering organization to support strong outcomes across teams.