• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform • Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements • Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features • Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices • Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations • Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce • Create and maintain technical documentation for system configurations, release processes, and project deliverables • Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability • Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

• Work on large implementations of new processes and integrated systems following designs proposed by an Architect. • Partner with our Program Excellence Team to capture requirements directly from the business, propose and then build end-to-end solutions using the declarative features for Salesforce. • Work with team members to ensure solutions are meeting the needs of the business. • Use advanced formulas, validation rules, and Flows, to create solutions that improve our processes. • Manage user configuration, roles, profiles, sharing rules, and permission sets. • Deploy user stories through a CI/CD tool called Copado, including validation and smoke testing. • Help manage Salesforce CPQ, DocuSign, Impartner, Outreach.io, Conga, and other integrated tools to improve user efficiency. • Create documentation for internal processes and system configuration. • Perform individual record and bulk data updates to ensure data integrity. • Assist less experienced administrators learn Salesforce technologies and implement best practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Smartsheet is looking for a Sr. Salesforce Administrator to support our growing field and operations teams. You will work with team members to gather requirements from across the business and build scalable solutions within the Salesforce platform to help grow Smartsheet. You will report to our Sr. Manager, Field Systems. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. - Work on large implementations of new processes and integrated systems following designs proposed by an Architect. - Partner with our Program Excellence Team to capture requirements directly from the business, propose and then build end-to-end solutions using the declarative features for Salesforce. - Work with team members to ensure solutions are meeting the needs of the business. - Use advanced formulas, validation rules, and Flows, to create solutions that improve our processes. - Manage user configuration, roles, profiles, sharing rules, and permission sets. - Deploy user stories through a CI/CD tool called Copado, including validation and smoke testing. - Help manage Salesforce CPQ, DocuSign, Impartner, Outreach.io, Conga, and other integrated tools to improve user efficiency. - Create documentation for internal processes and system configuration. - Perform individual record and bulk data updates to ensure data integrity. - Assist less experienced administrators learn Salesforce technologies and implement best practices. Qualifications - 5+ years of experience as a Salesforce system administrator. - 3+ years of experience with other connected applications such as Outreach.Io, DocuSign, etc. - Experience working directly with stakeholders in multiple departments to review requirements. - Desire to embrace new technology, applications, and solutions. - Enjoy working in a fast-paced and agile company with the ability to manage changing requirements. - B.A. degree preferred or equivalent industry experience/ Salesforce experience. Benefits - Medical/vision and dental coverage options for full-time employees. - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). - Monthly stipend to support your work and productivity. - Flexible Time Away Program, plus Sick Time Off. - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans. - US employees receive 12 paid holidays per year. - Up to 24 weeks of Parental Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to Udemy online courses. - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account. - Teleworking options from any registered location in the U.S. (role specific). - Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. - Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. - This role will be eligible for a market competitive incentive opportunity. - US Base Salary Pay Range: $92,500 — $126,250 USD. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

• Administer and optimize Salesforce across Sales, Marketing, Customer Success, and Finance • Build and maintain scalable automation using Flows, validation rules, approval processes, and custom objects • Drive clean, scalable architecture that supports rapid growth and evolving business needs • Manage user access, roles, profiles, permission sets, and governance best practices • Lead deployments, release cycles, sandbox strategy, QA, UAT coordination, and change management • Maintain documentation and system standards while moving fast • Ensure data cleanliness and enforce process compliance through smart controls and automation • Own Salesforce CPQ configuration: products, bundles, pricing, discounting, approvals, renewals, amendments, and contracting workflows • Build and optimize end-to-end Quote-to-Cash processes (Opportunity → Quote → Contract → Billing → Revenue) • Partner with Finance to ensure clean revenue processes aligned with revenue recognition requirements • Support integrations and workflows tied to RCA, ARM, and other revenue automation tools • Continuously improve quoting speed, accuracy, and compliance through automation and smarter system design • Work closely with Sales leadership, Finance, Deal Desk, Customer Success, and GTM teams • Translate evolving business requirements into system execution quickly and correctly • Train users, improve adoption, and enforce best practices without slowing the business down