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Solving for safer
System Manager - US Onsite
Location
Maryland
Posted
94 days ago
Salary
$90K - $105K / year
Seniority
Mid Level
Job Description
System Manager - US Onsite
Motorola Solutions
Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Field Service Operations department provides onsite support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions. This department works with DevOps, Engineering and Technical Support to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team Job DescriptionMotorola Solutions (MSI) is seeking a System Manager / Technical Consultant to serve as the primary onsite lead for a key customer in Talbot County, MD. This role is critical to delivering on our Maintenance Agreement by coordinating all service activities with local providers while actively identifying opportunities to expand MSI’s service footprint. Residency Requirement: Candidates must currently reside within a commutable distance of Talbot County, MD and be willing to travel onsite 2 days a week. Responsibilities: - Contract Management: Oversee day-to-day activities to ensure 100% compliance with MSI’s contractual commitments, specifically focusing on response and restoration timeframes. - Relationship Leadership: Act as the central liaison between MSI, the local service partner, and the customer to ensure peak satisfaction. - System Performance: Remotely diagnose failures, manage emergency escalations, and monitor monthly system availability metrics. - Business Growth: Collaborate with the Sales Account Executive to identify new sales opportunities and formulate future communication requirements for the customer. - Technical Design & Upgrades: Review recommendations for system modifications and improvements with Engineers and third-party contractors to ensure total compatibility. - Reporting: Maintain accurate service histories and prepare professional briefings for customer and Motorola leadership. Preferred Qualifications: - Certifications: Microsoft MCSE or equivalent; Cisco CCNA or related experience. - Operating Systems: In-depth installation and troubleshooting experience for Windows Server (2008/2012) and Windows (7/10). - Infrastructure: Deep experience with Windows Domain architecture, Active Directory, and LAN/WAN troubleshooting. - Hardware: Hands-on experience with Dell and HP server/desktop hardware. - Specialized Systems: Experience with Linux/UNIX technical support, VOIP applications, and 3rd party integrations Soft Skills: - Communication: Exceptional written and oral English fluency; ability to translate technical issues for non-technical stakeholders. - Stress Management: Proven ability to troubleshoot critical, high-pressure issues while maintaining calm, effective communication with management. - Proactive Growth: A "consultative" mindset geared toward continuous improvement and identifying customer needs. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $90,000-$105,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic RequirementsRequired Skills: - High School diploma, Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required. - Must be able to obtain a background clearance as required by our government customers. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-ONSITE Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups
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