This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for leading and managing high-volume contact center operations, ensuring exceptional service delivery and operational efficiency. The Contact Center Supervisor oversees customer service representatives, monitors call center workflows, and drives continuous improvement initiatives to maintain high-quality customer interactions. You will be accountable for reporting performance metrics, coaching team members, and implementing processes that enhance productivity and customer satisfaction. The role requires strong leadership, effective communication skills, and the ability to balance operational demands with team development. This position offers the opportunity to make a tangible impact on service quality and employee engagement within a dynamic, mission-focused environment. - Supervise day-to-day contact center operations, ensuring smooth workflow and efficient handling of public inquiries. - Manage, coach, and develop customer service representatives to maintain professionalism and high-quality interactions. - Monitor call center performance metrics, generate reports, and implement continuous improvement strategies. - Ensure accuracy and compliance in all customer interactions, adhering to organizational standards and best practices. - Support process enhancements to optimize efficiency and service delivery across the team. - Act as a point of escalation for complex customer issues, providing guidance and resolution support. Qualifications - U.S. Citizenship required, with favorable Tier 1 Investigation or immediate NBIS T1 suitability eligibility. - Ability to work from a contractor facility or an approved remote environment. - Minimum 5 years of experience in a high-volume contact center supporting the public. - Leadership experience with strong team management, coaching, and operational oversight skills. - Preferred certifications include HDI (Help Desk Institute) or ICMI (International Customer Management Institute) or equivalent contact center leadership training. - Excellent verbal and written communication skills with the ability to maintain professionalism under pressure. - Strong organizational, analytical, and problem-solving abilities to drive team performance and operational improvements. Benefits - Competitive 401(k) plan with employer matching. - Comprehensive health benefits with employer contributions. - 11 paid holidays per year and 15 days of PTO starting for new hires. - Tuition and continuing education reimbursement. - Relocation assistance where applicable. - Pre-tax commuter benefit accounts. - Short-term, long-term, and life insurance with optional buy-up coverage. - Veteran hiring preference and conversion to an employee-owned firm (ESOP) in 2026.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Truehold—one of the nation’s top players in the real estate investment space, with 200+ employees across 15+ markets—is expanding their mortgage lending operations with the growth of Truehold Financial. This role offers a competitive base salary plus commission. Since this is a newer business line within the organization, we are looking for someone entrepreneurial, start-up oriented, and eager to sell and contribute to broader lending operations. - Originate Non QM, DSCR and SFR investor loans with a focus on repeat relationships and long-term client growth - Build and manage a growing book of investor clients, referral partners, and market relationships - Diagnose investor needs, structure scenarios, and guide borrowers to the best loan options - Own the pipeline: qualify, structure, submit, and close with precision while consistently meeting monthly production goals - Develop new business through investor relationships, referral partners, and market outreach - Collaborate closely with operations, processing, and underwriting teams to accelerate funding timelines - Provide product and pricing feedback based on market conversations and borrower trends - Represent Truehold in investor networks, REI groups, and partner events - Contribute to building Truehold Financial’s best-in-class lending programs Qualifications - 2+ years originating Non QM, DSCR and investor-focused loans - Strong command of Non QM, DSCR metrics, rent schedules, and investor underwriting - Experience using LOS/CRM systems and managing detailed investor files - Knowledge of underwriting standards and loan structuring best practices - Strong communication, relationship-building, and structuring skills - Highly motivated, organized self-starter with the ability to work independently and hit goals in a dynamic setting Requirements - Existing book of investor clients or referral partners - Experience with non-QM or private credit lending platforms - Familiarity with pricing models, capital markets, or complex deal structuring - Experience in a startup or fast-paced lending environment - Experience representing a lender at investor events or industry groups Benefits - Competitive compensation with fixed-fee commissions per loan - Marketing and brand presence in the investor ecosystem - Occasional warm investor leads and referrals routed when appropriate - Supportive, entrepreneurial environment where your input and performance have immediate impact - Exposure to a high-volume investor and SFR lending ecosystem - Opportunity to grow with a rapidly scaling mortgage platform Disclaimer Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law.

💼 Ready to Deliver Exceptional Customer Support? 📞 Be the Voice That Makes a Difference! Join Us as Contact Center Agent I – Remote Role | US What’s in it for you? 🔹 Assist with Care: Answer calls and provide support for claims inquiries. 🔹 Own the Details: Ensure accurate information and a positive customer experience. 🔹 Be Essential: Help restore communities every day through outstanding service. At Crawford, every claim represents a person and a community we help rebuild. In this role, your strong communication skills and customer service experience (any type) will make a real impact. No experience? No problem—entry-level candidates are welcome! This is your chance to be part of the One Crawford family—where your work truly matters. ✨ Ready to make an impact through service and support? Apply today and help us restore lives! Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Description Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time overnight shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51. Key Responsibilities - Respond to mental health crisis and suicide prevention hotline calls - Conduct risk assessments and determine appropriate interventions - Provide emotional support, crisis counseling, and referrals - Document services in Electronic Health Records (EHR) - Work independently while collaborating with the crisis response team Schedule & Availability - Full-time: 40 hours per week - A minimum of 4 shifts per month must fall on a Saturday or Sunday. - 2 holiday shifts per year required - Overnight shifts available:10pm–6am or 11pm–7am Pay & Shift Differentials - $21.00/hour - +$2.65/hour weekend differential - +$3.00/hour for overnight workers Work Location - Remote / Work From Home - Must reside in Wisconsin - Requires personal computer, high-speed internet, and private workspace Benefits - Health Insurance - Employee Assistance Program (EAP) - Wellness Program - Professional Development Assistance - Paid Time Off (PTO) Requirements - 2+ years of experience in mental health, behavioral health, or crisis services - Bachelor’s degree in human services preferred (or equivalent experience) - Strong skills in crisis intervention, de-escalation, and multitasking - Excellent verbal and written communication skills - Proficiency with computers and EHR systems - Ability to remain calm in high-pressure, emergency situations