• Be the main point of contact for integrator escalations during assigned deployments • Ensuring accurate, efficient and effective deployments • Maintaining the quality of work • Monitor and document vendor performance as per vendor management expectations • Work as Operationally required

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Implementation Manager reporting to the Manager, Technical Implementation, will be responsible for managing the key elements behind our world class member experience. This role requires a proactive problem solver with strong analytical skills, capable of cutting through initial ambiguities to uncover root causes efficiently. - Adept at navigating both internal and external teams, acting as a bridge between stakeholders to ensure seamless communication and resolution of complex issues. - Comfortable identifying and proposing solutions in environments with incomplete or evolving information, demonstrating a creative and solution-oriented mindset. - Exhibit technical acumen and the ability to translate business requirements into scalable, automated solutions that improve operational efficiencies. - Empowered to make decisions confidently, using sound judgment and technical expertise to drive results. - Deep understanding of operational processes, automation tools, and cross-functional collaboration is essential. - This role may also require the support of direct customer implementations. - This is a full-time, remote position on our team. Occasional travel may be required for company, customer, or team events and meetings. Qualifications - Bachelor’s degree or higher. - 3-5+ years of technical implementation, technical account management, client services, client operations, and/or technical operations experience. - Advanced understanding of ETL pipelines, API integrations, SSO, & data ingestion processes. - Proficient in SQL/Advanced understanding of relational databases. - Experience creating cross-functional PRD, SOP, or Playbooks. - Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet). - Effective listener with a creative approach to problem-solving to ensure root issues are addressed strategically. - High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach. - A deep passion to transform the U.S. healthcare system, especially mental health. - Willing and able to travel as necessary (approx. 10%). Requirements - Driving eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing). - Driving eligibility file changes for existing customers (file format or value changes and/or file source changes). - Driving remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation). - Driving non-automated eligibility deactivation processing on behalf of our Customers. - Supporting ad hoc cross-functional initiatives involving eligibility processes, SSO, and Customer configurations. - Serving as the main technical resource for our Customers and their vendor partners in support of: - New eligibility file development. - Update existing eligibility files. - Remediate eligibility file issues. - Maintain eligibility file specifications documentation. - Creating and maintaining internal eligibility file process enablement documentation. - Maintaining eligibility file Customer point of contact database. - Collaborating with Customer Success and Marketing to operate evergreen Customer communications regarding eligibility file maintenance. - Collaborating with cross-functional teams to develop tailored technical solutions for our Customers. - Serve as team and cross-functional expert/SME for the eligibility file process, SSO, and internal Customer configurations. - Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency. - Serving as the main point of contact for our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes). - Build and maintain eligibility file processing configurations. - Build and maintain internal Customer account configurations. - Assist with relaunching our Customers’ programs annually. Benefits - Health, Dental, Vision benefits start on your first day at Spring. - Access to One Medical accounts. - HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type. - Employer sponsored 401(k) match of up to 2% for retirement planning. - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - Competitive paid time off policies including vacation, sick leave, and company holidays. - At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to Noom, a weight management program tailored to your unique needs and goals. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. - Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. - Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care. - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Reporting to the Director of Implementations and Support, we are hiring a Software Implementation Consultant: Treasury & Debt Management to join the SymPro team as we scale. As our new Software Implementation Consultant: Treasury & Debt Management, you will: - Build strong client relationships with treasury and investment officers to understand and meet their needs. - Serve as a key liaison between public-sector clients and our internal product, operations, and support teams. - Act as a subject-matter expert for our suite of treasury and financial management products. - Ensure successful onboarding, configuration, training, and ongoing support. This is an existing full-time, remote-first role from anywhere in the United States with working hours aligned to the Pacific Time zone. Qualifications - Finance or treasury professional with strong technical aptitude. - Experience in treasury, debt management, investment operations, or financial systems. - Familiarity with interpreting policies, regulations, and financial requirements. - Empathetic and patient communicator capable of translating financial and technical concepts for non-technical users. Requirements - Knowledge of treasury, investment, debt management, or municipal finance workflows. - Experience implementing, supporting, or training users on financial or enterprise software solutions. - Professional, personable, and customer-focused communication skills. - Demonstrated success managing multiple projects with diverse stakeholders. - Self-starter who takes ownership of work and proactively seeks solutions. - Comfortable working with helpdesk or ticketing platforms such as Jira, Zendesk, or Freshdesk. Benefits - Opportunity to make a positive impact by leveraging technology to support public accountability. - Exposure to complex systems and meaningful challenges in a highly regulated environment. - Significant growth potential in a rapidly scaling company. - Autonomy to own projects with support from management and the broader team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you enjoy establishing new relationships and delivering excellent client service? Are you excellent at communicating verbally and via email? Do you want the flexibility and convenience of working from home while at the same time enjoy being challenged to continue learning and growing? Our implementation specialist position focuses exclusively on on-boarding new clients while providing excellent client & advisor service. In this position, you’ll be supported by a strong sales group, our plan document department, and compliance experts. We will provide you with on-the-job training so that you can succeed in this role. Job Responsibilities: - Provide excellent client/advisor experience during the implementation phase of their plan - Request and coordinate collection of data such as census information, plan documents, prior compliance testing and IRS forms from clients and outside professionals - Act as a liaison between clients, advisors and platform providers during the implementation phase of the plan - Review plan adoption agreements and complete plan provision paperwork for the various platform providers - Assist clients with plan provision inquiries to ensure a basic understanding of plan operation - Participate in weekly calls with clients, financial professionals and platform providers to manage plan timelines - Set-up internal systems and load information into our compliance software - Perform work according to Nova policies and procedures Qualifications - Bachelor’s degree - Ability to manage workload towards weekly goals in a “results only” environment - Excellent written and verbal communication skills - Excellent time management, organizational skills and ability to multi-task - High level of critical thinking - Coachable and committed to professional development Requirements - Work from home - Must work from the USA and be authorized to work for any US employer - We will supply all necessary computer equipment - 40 hour work week Benefits - Base Salary $55,000 - $70,000, based on experience - Salaried, non-exempt - Medical, dental, disability and life insurance - Paid time off - 401(k) Plan with Employer Match