This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Position Title: Referral Coordinator Department: GHG Referrals Location: Remote Purpose: To provide care and contribute to the welfare of patients and families through support of the standards and philosophies of Genesis. Manages patient referrals and tests for specific providers at their designated locations, maintains office records and serves as a liaison between patient and medical support staff. Report To: Supervisor, Outpatient Services Supervisory Responsibility: No Supervision. The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others. Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated. Key Relationship: - Co-workers/Health System Employees - Outside Agencies/Other Health Care Providers - General Public/Visitors/Volunteers - Patients, Families, and Significant Others - Third Party Payors/Insurance Companies - Vendors/Clients - Physicians/Medical Office Staff - Students/Interns/Residents/Outside Instructors - Auditors/Review Agencies Qualifications - Education: High school plus additional course work up to 1 year - Special Training: Medical Office Procedures - Training Preferred: ICD and CPT code knowledge - Licensure/Registration: LPN in Iowa & Illinois or Certified Medical Assistant within 6 months of hire - Experience: More than 1 year experience required Requirements - Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. - Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 35% or less of their work day. - Possible Exposure to Blood Borne Pathogens: Yes Company Description Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Team Lead is responsible for providing support and subject matter expertise to the HEALTHCARE first outsourced billing team. This position is responsible for managing the results and customer relationship. This lead must exercise accountability and professionalism in maintaining the high level of service our team and customers deserve. This role reports to the Supervisor of A/R Management. - Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections. - Assist with training and development of team members in proper Revenue Cycle procedures. - Involved in onboarding/housekeeping information for new hires, overview of Billing Services and products, and other training needs as necessary. - Provide subject matter expertise to the team in the following areas: - Billing Processes - EDI Information (if applicable) - A/R Management - Learn all software of assigned accounts to assist with troubleshooting and training as necessary. - Establish and maintain a collaborative relationship with assigned customers. - Identify and develop solution strategies to address operational issues and develop additional services. - Understand industry payer rules, regulations, billing codes, and requirements. - Maintain confidentiality and knowledge of HIPAA regulations. - Support implementation services by attending implementation meetings, including but not limited to Billing Walk Through calls. - Manage customer escalations by intervening or sending escalations through the proper channels. - Act as a change ambassador for HEALTHCARE first, presenting a positive message to the team as changes occur. - Help promote a team environment at HEALTHCARE first. - Provide input into performance management of team members. - Manage customer results ensuring contracted services are performed timely and accurately. - Manage resources to ensure all timelines are achieved. Qualifications - Minimum of 2-4 years of industry experience. - Bachelor’s degree in business administration, healthcare management, healthcare administration, or equivalent applicable work experience. - Ability to conduct effective customer communication – verbal and written as required. - Ability to work independently. - Must be organized and able to multitask. - Strong written and verbal communication skills. - Ability to type, operate computers, and office equipment. - Aptitude for learning computer systems. - Maintain a professional demeanor, courteous and flexible at all times. - Prior experience working with Medicare rules, regulations, and billing requirements. - Willingness and ability to work effectively with members of other departments. - Uphold the standard of HEALTHCARE first customer service through leading by example. - Ability to multitask and prioritize. - Ability to lead difficult customer conversations. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - Eleven paid holidays plus three floating days. - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Cycle Coordinator is responsible for providing quality revenue cycle services to HEATHCARE first outsourced billing customers, with a focus of managing AR and customer relationships. This position must exercise accountability and professionalism in maintaining the high level of services our team and customers deserve. This role reports to the Supervisor of Operations Management. - Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations and cash collections. - Provide subject matter expertise in the following areas: - Billing Processes - EDI Information (if applicable) - A/R Management - Learn all software of assigned accounts to assist with troubleshooting and training, as necessary. - Establish and maintain a collaborative relationship with assigned customers. - Identify and develop solution strategies to address operational issues and develop additional services. - Understand industry payer rules, regulations, billing codes and requirements. - Maintain confidentiality and knowledge of HIPAA regulations. - Support implementation services by attending implementation meetings, including Billing Walk Through calls. - Manage customer escalations by intervening or sending escalations through the proper channels. - Help promote a team environment at HEALTHCARE first. - Manage customer results ensuring contracted services are performed timely and accurately. - Utilize Sharefile for all documents between the agency and HEALTHCARE first. - Manage resources to ensure all timelines are achieved. - Perform other duties as assigned. Customer Service - Augment agency operations by building productive relationships with clients regarding their revenue cycle services. - Inform and advise customer(s) of any internal agency process opportunities that may be delaying cash flow. - If agency is non-responsive, escalate the concern to a HEALTHCARE first RCM Billing Services Operations Manager or Client Success Manager. - Communicate with an agency regarding the status of AR by setting up calls and sending updated status reporting. - Ensure timely and effective communication with a focus on urgent items requiring action by the agency. - Use agenda/meeting documentation indicating outcomes and follow-ups for each agency meeting. - Leverage multiple communication channels for timely and accurate updates. - If no response is received within the same business day, follow up with a phone call the next business day. - Address any communication from an agency within 24 hours; urgent matters should be addressed immediately. - Maintain a professional relationship with agency staff, minimizing personal and internal HEALTHCARE first details. - Escalate unresolved customer grievances to the proper department or management for further assessment. Qualifications - Open to dynamic change and ability to thrive in such an environment. - Ability to work independently with initiative to take on new tasks as necessary. - Organized with the ability to multitask. - Strong written and verbal communication skills. - Computer and office equipment proficiency with an aptitude for learning computer systems. - Advanced understanding of accounting principles with a focus on Accounts Receivables. - 2+ years of healthcare billing and A/R management experience; Homecare & Hospice a plus. - Prior experience with Medicare, Medicaid, and Private Insurance rules, regulations, and billing codes (preferred) for both Homecare and Hospice. - Education equivalent to a High school diploma or extensive experience; college degree preferred. - Maintain a professional demeanor, courteous and flexible always. - Willingness and ability to work effectively with members of other departments. - Participate in a collaborative environment where teammates support each other to achieve overall success within HEALTHCARE first. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA) and Flexible Spending Account (FSA). - Commuter benefits. - 401(k) and Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP) and tuition assistance. - Accrual of fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - Eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Certified Procedural Coding Specialist works under supervision and reads/interprets health record documentation to identify all diagnoses and procedures that affect the outpatient encounter visit. - REMOTE WORKER - Position Will Work From Home Qualifications - Minimum Qualifications: - High School Diploma/GED. - Must have an understanding of CPT and ICD-10. - One of the following certifications: CCA, CCS, CPC, RHIT or RHIA. - Preferred Qualifications: - Associates or Bachelor's in Health Information Management. - Two (2) years of coding experience. Requirements - Assesses the adequacy of the health record documentation to ensure it supports all diagnoses and procedures to which codes are assigned. - Applies knowledge of anatomy and physiology, clinical disease processes, pharmacology, and diagnostic and procedural terminology to assign accurate codes to diagnoses and procedures. - Maintains understanding of ICD-10 and CPT coding classification systems. - Reviews and performs data charge entries to both hospital and physician patient accounting systems for the outpatient clinic visit. - Organizes work to ensure all assigned work queues are reviewed and appropriately prioritized on a daily basis. - Performs other duties as assigned. Benefits - Health: Medical, Dental and Vision plans available for qualifying staff and family. - Holiday, Vacation and Sick Leave. - Education discount for staff and dependents (undergraduate only). - Retirement: Up to 10% matched contribution from UAMS. - Basic Life Insurance up to $50,000. - Career Training and Educational Opportunities. - Merchant Discounts. - Concierge prescription delivery on the main campus when using UAMS pharmacy. Additional Information - Salary Information: Commensurate with education and experience. - Required Documents to Apply: - License or Certificate (see special instructions for submission instructions). - List of three Professional References (name, email, business title). - Resume. - Optional Documents: Proof of Veteran Status. - Special Instructions to Applicants: All application materials must be uploaded to the University of Arkansas System Career Site. - Pre-employment Screening Requirements: Criminal Background Check. - Constant Physical Activity: Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting. - Frequent Physical Activity: Hearing, Talking. - Occasional Physical Activity: Standing, Stooping, Walking. - Benefits Eligible: Yes.