1-800 CONTACTS

Title: Android Developer Location: Draper, UT, Hybrid Job Description: Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! What You’ll Do - Participate in all aspects of the software development lifecycle including requirements analysis, estimation, technical investigation, design, development, testing, deployment, and production support. - Design, develop, test, and release high-quality Android application features and enhancements. - Help maintain and improve a production Android application published in Google Play. - Contribute to architecture discussions, technical strategy, and long-term codebase maintainability. - Implement testing best practices and help improve software quality, reliability, and performance. - Create technical specifications and documentation to support development and operational needs. - Collaborate closely with Android and iOS developers, QA, Product Managers, Design, and Analytics teams. - Mentor and support other engineers through collaboration, knowledge sharing, and technical guidance. - Research and evaluate new technologies, tools, and development practices that improve the mobile platform. - Participate in occasional off-hours or weekend support as part of a shared on-call or production support rotation. Qualifications Minimum Qualifications - Bachelor’s degree in Computer Science or equivalent professional experience. - 5+ years of professional Android development experience. - Strong proficiency with Kotlin and Java. - Experience with Android Studio, Gradle, and modern Android development practices. - Experience building and supporting enterprise-scale Android applications published in Google Play. - Experience working with REST/HTTP APIs and JSON data. - Experience with asynchronous programming, concurrency, and Coroutines. - Experience contributing across the full software development lifecycle from design through deployment and production support. Preferred Qualifications - Experience owning or leading portions of an Android codebase. - Experience with modern Android architecture patterns and testing strategies. - Experience mentoring engineers or contributing to technical leadership initiatives. - Familiarity with technologies such as Jetpack Compose, GraphQL, CI/CD pipelines, and AI coding assistants. What Makes You Successful - You are a self-starter who can work independently while collaborating effectively with the broader team. - You communicate clearly and work well across technical and non-technical stakeholders. - You are adaptable and comfortable navigating changing business priorities and technical requirements. - You care deeply about software quality, maintainability, and user experience. - You enjoy learning, mentoring, and continuously improving your craft. Why You’ll Love Working Here - Monthly in-person collaboration with an otherwise remote-friendly environment. - Latest flagship Android phone for testing and personal use. - Paid phone service plan. - Fast MacBook Pro and modern development tools. - Close-knit, supportive engineering culture. - Paid annual training conference and ongoing learning opportunities. - Dedicated learning and development time. - Opportunity to influence technical initiatives and help shape the future of the Android platform. Perks - Free eye exams for your entire family - Deep discounts on lenses, glasses, and other services - Amazing healthcare coverage - 401(k) match - Flexible PTO - Tuition reimbursement program - In-house restaurant with highly discounted meals (Steak dinner under $6) - Free snacks, ice cream, and drinks every day - Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • This is a sales job; you will consult customers on the best value for their contact lens purchases on each call • Reply to incoming emails or mms from customers as business needs require • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Request prescriptions via phone from eye care providers as needed • Provide world class customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience • Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties as assigned by leadership

• Join our Customer Department • Be part of a company that puts the customer first • Continuously accept resumes for potential future positions

Title: Government Affairs Sr. Associate Location: Draper, UT (Hybrid) Job Description: Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job This position is responsible for supporting 1-800 CONTACTS government relations efforts on the state and local level. In this role, the Senior Associate will provide strategic government relations support for 1-800 CONTACTS. The ultimate goal of which will be to influence policy-makers and public-policy outcomes that enable 1-800 CONTACTS to advocate for the consumer. The core function of the roles will include development and execution of the following: overall government relations, legislative and regulatory monitoring and analysis, direct and indirect lobbying, and relationship building. The Senior Associate will also provide subject matter expertise and frequent communication to internal audience about relevant policy and political topics that impact. What you’ll do - Manage issues that impact the company at the state and local level, including those government actions that impact the customer - Use targeted regional and state-specific strategies and tactics to advance 1-800 CONTACTS’s business objectives and advocate 1-800 CONTACTS’s policy positions - Manage outside legislative counsel and, where appropriate, support industry coalitions to further 1-800 CONTACTS’s legislative and regulatory agenda and support and advance our growth and be a consumer advocate - Contribute to the development and implementation of the overall strategic plan for management of 1-800 CONTACTS’s legislative agenda and political development at the state and local level that allows the company to further its growth and profitability - Research, analyze and contribute to the proactive identification of the impact of state and local policy on the optical consumer - Assist in developing supporting materials like hearing testimony, op eds, and leave behind briefings/fact sheets - Analyze, interpret, explain and make recommendations on complex legislative and public policy issues to a non-technical audience - Represent 1-800 CONTACTS at national organization meetings of state and local legislators to further both issue agendas and relationship building (e.g. National Council of State Legislatures American Legislative Exchange Council, Attorneys General Events, , etc.) - Build awareness among internal stakeholders of key state policy decisions affecting the optical industry which may have an impact to 1-800 CONTACTS, our employees and/or our growth strategies; engage with these stakeholders to analyze the impact to 1-800 CONTACTS of pending state and local legislative and regulatory matters - Research, develop, write and deliver 1-800 CONTACTS business priorities and issue positions in clear and convincing messages that are appropriate and compelling to various internal and external audiences - Coordinate research and metrics measurement to provide qualitative and quantitative evaluation of regional reputation - Contribute to the prioritization of state and local issues to determine where enterprise and brand priorities can be influenced by grass roots engagement at the state level - Support the identification of needs for third party representation on key issues and the recruitment and acculturation of contract lobbyists to represent the company Why we will love you - We’re looking for candidates located in Utah or Washington, D.C. If you’re based in Utah, you’ll have the flexibility to work in-office or in a hybrid setup. - Ability to start ASAP - 2-3+ years progressive experience in government relations and state and local policy analysis or closely related work required - Direct experience in legislative and regulatory tracking and analysis, leading to internal policy development and action planning - Corporate, trade association, legislative office, or interest group state government relations experience required - Proven ability to maximize existing relationships with state and local officials required - Bachelor’s degree required (public/business administration, political science, public policy or a closely related field) When you are extra awesome - Extraordinary ability to develop relationships with diverse individuals and audiences required - Exemplary communication skills with both written and oral communications required - Working knowledge of state legislatives associations preferred - Campaign experience is a plus for this role - Experience working in a state or local government legislative office preferred Why we will love you - Experience in public communication including legislative and regulatory monitoring, policy development internal newsletters, etc. preferred - Experience in similar roles in multiple states preferred - Knowledge of “state of the art” means of legislative advocacy required; grassroots mobilization experience preferred Perks - Free eye exams for your entire family - Deep discounts on lenses, glasses, and other services - Amazing healthcare coverage - 401(k) match - Flexible PTO - Tuition reimbursement program - Exposure and training to other roles in the company - In-house restaurant with highly discounted meals (Steak dinner under $6) - Free snacks, ice cream, and drinks every day - Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Remote #LI-Hybrid To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $69 - $100 USD

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. • Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. • Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. • Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. • Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. • Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. • Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

• Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders • Consult customers on the best value for their contact lens purchases on each call • Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed) • Identify and resolve concerns in a way that creates a positive customer experience • Maintain high performance metrics including revenue per call (again, sales), quality, availability, and timeliness metrics • Be able to problem solve and think fast keeping the customer and company in mind • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties as assigned by leadership