Job Description: The VP of Global Professional Services owns the strategy, innovation, and execution of a world-class services organization that accelerates customer time to value, drives platform adoption, and creates durable competitive advantage. This role is accountable for evolving Professional Services from a delivery function into a strategic growth lever through modern service offerings, AI-enabled delivery, and deep partnership across Product, Sales, and Customer Success. The VP leads global onboarding, implementation, advisory, and value realization services, ensuring customers achieve measurable outcomes while the business achieves scalable growth, strong margins, and high customer satisfaction. This role requires deep experience building and scaling partner-enabled delivery models to extend reach, improve efficiency, and accelerate customer outcomes. Responsibilities Strategy, Innovation, and Portfolio Leadership - Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach - Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases - Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models - Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns AI, Data, and Scale - Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve - Establish data-driven capacity planning, utilization management, and demand forecasting at global scale - Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality Delivery Excellence and Governance - Define and enforce standardized delivery methodology, governance, and quality metrics across all regions - Sponsor strategic customer engagements, executive briefings, and critical escalations - Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience - Drive world-class time to value, customer NPS, and renewal impact through services Financial and Commercial Ownership - Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency - Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings - Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models Leadership and Cross-Functional Influence - Lead and develop a global Professional Services organization, including regional and functional leaders - Build strong succession, leadership capability, and accountability across the team - Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey - Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models Partner and Ecosystem Strategy - Build and execute a services partner strategy that expands delivery capacity, accelerates time to value, and supports scale - Design clear engagement models across internal teams and external partners, including roles, responsibilities, governance, and handoffs - Enable partners to deliver standardized onboarding, implementation, and advisory services through repeatable methodologies, tooling, and enablement programs - Collaborate with Partner, Sales, and Customer Success leadership to align services-led motions with partner GTM strategies - Ensure consistent quality, customer experience, and outcomes across both direct and partner-delivered services - Use partner insights and performance data to continuously refine service offerings, coverage models, and cost-to-serve Minimum Qualifications and Skills - Proven experience leading a large, global Professional Services organization in a SaaS or platform-based company - Demonstrated success scaling services that include onboarding, integration, platform extension, and advisory offerings - Proven experience leveraging services partners, system integrators, or delivery partners as part of a scaled Professional Services model - Demonstrated ability to design and operationalize partner delivery frameworks that maintain quality, margin, and customer outcomes - Strong understanding of partner economics, enablement, and governance in a SaaS or platform environment - Strong strategic mindset with the ability to translate vision into execution at scale - Experience modernizing services through standardization, packaging, automation, or AI-driven approaches - Deep understanding of services economics, margin management, and delivery optimization - Experience leading senior leaders and multi-layered global teams - Executive presence with the ability to influence across functions and at the C-level - Relevant certifications a plus (PMP, Agile, Business Management, Quality Management, etc.) - Ability to travel internationally as needed Education and experience requirements - Requires a minimum of 15 years of related or equivalent experience; or 10+ years and an advanced degree - May require having been a people leader, if first people leadership role, incumbents have typically spent several years in one or more roles and are viewed as experts in the functional are About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Why you'll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: [US Only] The US base salary range for this role is $195,800 – $244,800 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-JM2

• The RVP is responsible for leading all aspects of revenue generation, customer acquisition, and customer account penetration aimed at growing the company to larger-scale revenue. • Specific areas of responsibility include direct sales, inside sales and sales engineering. • The RVP is accountable for delivering accurate sales forecasts and ensuring sales reach or exceed forecasts. • Working closely with the rest of the sales leadership team, the RVP will influence technology, product line planning, and strategic partnerships as well as other strategic goals and execution requirements. • The RVP will have primary responsibility for recruiting, hiring, training, developing and motivating a world class sales team.

Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview The Sr. Account Executive role is a key part of our Group Benefit Solutions distribution organization that focuses on managing business relationships on inforce client's mid/large size. (500-4,999 lives) The Account Executive will ensure exceptional service with clients and local brokers and is responsible for proactive growth (upselling and cross-selling), as well as the profitability and retention on an assigned book of business. We are seeking a candidate that is a self-starter who likes building relationships and driving sales opportunities that will thrive in a fast-paced environment. ** Preferred candidate location is within the New York / New Jersey metro area ** What You'll Do: - Act as a knowledgeable resource regarding internal and external systems and processes to meet client needs. - Proactively address routine and complex issues with assertiveness and high energy. - Collaborate with underwriting, sales, and service partners within a matrix organization. - Demonstrate strong active listening, written, and verbal skills. - Identify and present client growth opportunities, ensuring successful implementation with matrix partners. - Manage multiple tasks efficiently, prioritizing as necessary. - Stay informed about insurance coverages, products, and industry updates to provide exceptional client and broker service. - Drive profitable growth and retention through deep client and producer relationships. - Participate in the renewal process, including negotiations and policy changes. - Attend industry events to expand knowledge and relationships. - Maintain compliance tracking and participate in new hire and ongoing training. - Mentor others and contribute to special projects and process improvements. - Foster team success while achieving individual goals, maintaining honesty and respect in all dealings. - Communicate effectively to enhance productivity and build respectful relationships. What You'll Bring: - Excellent verbal and written communication, presentation, and interpersonal skills - BA/BS degree (preferred) - Experience in Life/Accident/Disability/Leave (preferred) - Relevant licenses - Proficiency in MS Office and the ability to use and present technology and online tools effectively - Strong negotiation and influencing skills - A customer-focused approach, organizational agility, problem-solving ability, and perseverance - The ability to travel domestically and overnight up to 30% Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-SV1 #LI-REMOTE Pay Transparency Salary range: $135,000 - $145,000 (base + sales incentive) Overtime eligible: Exempt Discretionary bonus eligible: No Sales bonus eligible: Yes Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 93565 #GBS

Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview The Sr. Account Executive role is a key part of our Group Benefit Solutions distribution organization that focuses on managing business relationships on inforce client's mid/large size. (500-4,999 lives) The Account Executive will ensure exceptional service with clients and local brokers and is responsible for proactive growth (upselling and cross-selling), as well as the profitability and retention on an assigned book of business. We are seeking a candidate that is a self-starter who likes building relationships and driving sales opportunities that will thrive in a fast-paced environment. ** Preferred candidate location is within the Great Lakes Region (Western New York, Pittsburg, Ohio) ** What You'll Do: - Act as a knowledgeable resource regarding internal and external systems and processes to meet client needs. - Proactively address routine and complex issues with assertiveness and high energy. - Collaborate with underwriting, sales, and service partners within a matrix organization. - Demonstrate strong active listening, written, and verbal skills. - Identify and present client growth opportunities, ensuring successful implementation with matrix partners. - Manage multiple tasks efficiently, prioritizing as necessary. - Stay informed about insurance coverages, products, and industry updates to provide exceptional client and broker service. - Drive profitable growth and retention through deep client and producer relationships. - Participate in the renewal process, including negotiations and policy changes. - Attend industry events to expand knowledge and relationships. - Maintain compliance tracking and participate in new hire and ongoing training. - Mentor others and contribute to special projects and process improvements. - Foster team success while achieving individual goals, maintaining honesty and respect in all dealings. - Communicate effectively to enhance productivity and build respectful relationships. What You'll Bring: - Excellent verbal and written communication, presentation, and interpersonal skills - BA/BS degree (preferred) - Experience in Life/Accident/Disability/Leave (preferred) - Relevant licenses - Proficiency in MS Office and the ability to use and present technology and online tools effectively - Strong negotiation and influencing skills - A customer-focused approach, organizational agility, problem-solving ability, and perseverance - The ability to travel domestically and overnight up to 30% Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-SV1 #LI-REMOTE Pay Transparency Salary range: $135,000 - $145,000 (base + sales incentive) Overtime eligible: Exempt Discretionary bonus eligible: No Sales bonus eligible: Yes Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 93564 #GBS