• Piloter l’ensemble du processus de traitement des commandes clients, depuis leur réception jusqu’à leur complétude (facturation, transport, gestion documentaire). • Vérifier les demandes clients en matière de délais et coordonner avec le service industriel pour confirmer les dates de livraison. • Assurer le suivi des affaires significatives. • Gérer les lettres de crédit (L/C) et les cautions de bonne exécution liées aux commandes. • Organiser les expéditions et superviser les procédures douanières et de transport international. • Participation aux recettes usines et aux inspections de matériel par les organismes de contrôle. • Créer et mettre à jour les fiches clients (encours, conditions de règlement, TVA…) et les contrats d’agents/BFA dans l’ERP.

• Partner closely with the GM of Mortgage and cross-functional teams (Product, Engineering, Product Marketing, Revenue/Sales, and Customer Success) to help craft and execute the mortgage enablement strategy and roadmap. • Design, build, and deliver scalable onboarding and education programs focused on using Ocrolus to originate mortgages: instructor-led trainings, on-demand eLearning, role-based learning paths, technical playbooks, integration guides, and customer certification programs. Partner closely with the Account Management team to align enablement with customer goals, support implementations and ongoing adoption, and co-deliver training as part of account onboarding, expansion, and renewal motions. • Create a progressive, modular curriculum that maps directly to the mortgage origination workflow, with role-based learning paths that enable end users to steadily build proficiency and familiarize themselves with the full set of products and capabilities in our mortgage solution. • Produce hands-on materials: sandbox exercises, labs, demo scripts, templates, runbooks, and checklists that shorten time-to-value and reduce launch friction. • Working in partnership with Account Managers, run kickoffs, launch workshops, technical deep dives, and train-the-trainer sessions for customers, partners, and internal teams (Sales Engineers, Implementation, CS, etc). • Partner with Product and Engineering to translate complex features into practical how-to guidance and implementable integration patterns. • Work with Revenue/Sales and Product Marketing to define onboarding readiness criteria and pre/post-sale enablement materials that tie to launch success metrics. • Measure enablement effectiveness with KPIs (time-to-production, launch velocity, adoption, CSAT, certification completion, support deflection) and iterate on content based on data and feedback. • Capture and synthesize customer feedback and typical implementation gaps to inform product documentation and prioritize future training needs. • Represent Ocrolus externally: run webinars, speak at customer events, and occasionally support pilots or proofs-of-concept.

• Bring virtual healthcare professional (HCP) meetings to life • Plan, execute, and manage multiple projects • Negotiate with vendors and manage budgets • Ensure compliance with HCP guidelines

• Manage clients’ immigration cases from initiation to conclusion including establishing case strategy • Oversee the work of local advisors to ensure that all necessary steps are being taken during the course of each case • Independently lead client calls for business visa cases and work visas and permits where local advisor is included in the call • Maintain accurate records and update internal databases in a timely and consistent manner • Adhere to current WR and client-specific Service Level Agreements (SLAs) • Proactively manage clients’ global mobility programs to ensure that clients are provided with strategic advice • Play a key role in client onboarding, including ensuring that clients have access to an appropriate suite of standard WRapid reports • Prepare client presentations for attorney or manager review and delivery • Learn and implement WR-specific case workflows • Develop an advanced understanding of the global mobility requirements for the countries in which the firm’s clients are traveling • Utilize existing organizational tools and participate in the development of new tools and processes