• Monitor the Skool community daily for new posts, comments, and member activity. • Welcome new members within 24 hours of joining the community. • Respond to member questions, feedback, and concerns in a timely and supportive manner. • Foster meaningful discussions and encourage member participation. • Create and publish approximately 15 engagement posts per week. • Host Zoom-based orientation sessions twice per month for new members. • Submit weekly progress reports via Loom or Google video updates. • Monitor community engagement levels and identify members at risk of disengagement. • Maintain daily communication with the team via Google Chat.

• Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning • Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience • Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams • Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness • Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs • Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation • Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes • Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Social Media & Community Manager, you will be the primary voice and advocate for our brand across all social media platforms and within our dedicated online communities. This pivotal role involves: - Spearheading engaging content creation - Fostering vibrant community interactions - Strategically expanding our online presence - Nurturing a passionate community around our Retro • Futurism ethos - Ensuring consistent brand messaging - Driving active participation while embodying the spirit of innovation and nostalgia - Potential travel in the future Qualifications - 5+ years of experience managing video game/retro computing communities - Experience in building or actively managing online communities - Understanding of best practices for each social media platform (e.g., TikTok, Instagram, YouTube, X, etc.) - Fluent written and spoken English language skills - Independent work style and time management Requirements - Experience with retro games/consoles/hardware preferred - A sizable social following on Twitter, Twitch, or similar relevant platforms

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an experienced Community & Engagement Manager to build, launch, and scale Keyfactor’s end-user online community. You will own our community platform end-to-end — from vendor selection and launch to day-to-day moderation, content strategy, and long-term growth and success. You are responsible for creating a vibrant community experience that brings customers together to learn, share best practices, and realize greater value from Keyfactor solutions. This role is both strategic and hands-on, requiring someone who can design a long-term engagement vision while actively managing the daily operations of the community. In addition to community ownership, you will support Keyfactor virtual customer and advocacy initiatives, including engaging customer champions and third-party review generation. The position can be performed remotely. Applicants must hold Canadian citizenship or U.S. citizenship or U.S. permanent resident status. Responsibilities - Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning. - Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience. - Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams. - Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness. - Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs. - Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation. - Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes. - Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact. Qualifications - 5+ years of experience in community management, product marketing, or lifecycle marketing, ideally in B2B cybersecurity. - Proven experience building, managing, and scaling an owned customer or user community. - A data-driven mindset, with experience defining success metrics, tracking community health and engagement, and using insights to continuously optimize programs, content, and experiences. - Strong understanding of community engagement strategies, content planning, and moderation best practices. - Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences. - Strong cross-functional collaboration skills, particularly with Customer Success, Product Management, and Marketing teams. - Experience supporting customer advocacy programs, including reviews, references, or customer champions. - A customer-first mindset with a passion for building meaningful, long-term customer relationships. Compensation Salary will be commensurate with experience. Benefits - Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. - Comprehensive benefit coverage globally. - Generous paid parental leave globally. - Competitive time off globally. - Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. - DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. - The Keyfactor Alliance Program to support DEIB efforts. - Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. - Global Volunteer Day, company non-profit matching, and 3 volunteer days off. - Monthly Talent development and Cross Functional meetings to support professional development. - Regular All Hands meetings – followed by group gatherings. Our Core Values - Trust is paramount. - Customers are core. - Innovation never stops, it only accelerates. - We deliver with agility. - United by respect. - Teams make “it” happen. Company Description Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.