• Responding to customer inquiries and delivering advanced remote technical support by telephone • Leveraging specialized troubleshooting expertise and clear communication • Resolving customer service events by leveraging Philips diagnostic tools • Documenting all findings, actions, and case updates thoroughly • Escalating complex or high-risk product issues promptly • Ensuring transparency and adherence to regulatory guidelines • Utilizing appropriate remote support tools to diagnose and correct issues • Applying best practices and continuous improvement principles • Strengthening overall team productivity by sharing insights

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems. • Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure. • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations. • Proactively identify potential risks and performance limitations before they impact customer operations. • Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures. • Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D. • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards. • Share expertise by delivering technical training, workshops or mentoring for colleagues and customers. • Support key or high-volume customers, including calibration and qualification activities when required.

Job Description Summary The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence in Toledo, OH. Job Description Key Roles and Experiences - Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients - Perform troubleshooting, service repairs and installations of moderate complexity - Lead communications with customers and serve as escalation point for customer related concerns, including installations - Own customer issues from dispatch or identification of issue to resolution. - Proactively engage with other team members to ensure appropriate solution for the customer - Leads installations, validations, maintenance, and service repair needs on designated equipment. - Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth. - Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction - Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts - Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently - Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Qualifications/Technical Requirements: - Educational and Technical Requirements - Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment - Or high school diploma/GED and 6 years of relevant experience - Technical capabilities in multiple imaging modalities including troubleshooting, repair and installation - Must have and maintain a valid Driver’s License - Experience with Web applications as well as Microsoft suite of products - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - Ability to be available after hours and/or work a rotating on-call schedule including weekends - Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications - Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-PA1 #Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

Job Description Summary The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence in Toledo, OH Job Description Key Roles and Experiences - Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients - Perform troubleshooting and basic service repairs on customer equipment - Assist more experienced field engineers with equipment installations and more complex repairs - Proactively engage with other team members to ensure appropriate solution for the customer - Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction - Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts. - Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently - Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Qualifications/Technical Requirements: - Educational and Technical Requirements - Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment - Or high school diploma/GED and 4 years of relevant experience - Or a graduate of the GEHC Apprentice Program - Must have and maintain a valid Driver’s License - Experience with Web applications as well as Microsoft suite of products - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - Ability to be available after hours and/or work a rotating on-call schedule including weekends - Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications - Technical capabilities in multiple imaging modalities. - Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-PA1 #Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes