• Manage client relationships and ensure excellent client service • Drive product efficiency projects and lead business-related projects • Collaborate with business development staff • Oversee day to day operations and reporting delivery to clients • Develop and maintain relationships with Corporate Trust clients • Review and accept new client relationships based on account acceptance policies and procedures • Provide quality service based on client needs

• managing significant client relationships and ensuring excellent client service and delivery to the client base • driving product efficiency projects and may lead other business-related projects • working closely with new business development staff • overseeing the day to day operations and reporting delivery to clients done with the client service associates • providing feedback and working with the team leader to conduct annual reviews • developing and maintaining relationships with Corporate Trust clients • reviewing and accepting new client relationships based on business line account acceptance policies and procedures • providing quality service based on client needs, wants, and expectations; aligning actions accordingly; remaining sensitive and responsive to both internal and external clients • resolving problems quickly and effectively • Identifying business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes • coordinating the development and implementation of operational changes within the unit • managing staff, hiring new staff, and/or training staff to successfully meet business objectives • reviewing client reporting and working with clients and other interested parties on any issues or changes needed • making sure clients are getting the required information at all times

• Develop and execute a strategic partnerships roadmap aligned with Minga’s growth objectives. • Identify, negotiate, and close high-value partnerships with education technology providers, service partners, and other strategic allies. • Establish and scale partner programs, including onboarding, enablement, and performance measurement. • Collaborate closely with Product, Sales, and Marketing to ensure partner offerings complement Minga’s platform and market strategy. • Build and nurture long-term relationships with C-level and senior stakeholders at partner organizations. • Continuously analyze market trends, competitor partnerships, and industry opportunities to inform strategy. • Act as Minga’s ambassador externally, representing the company at industry events and partner meetings.

• Expand sales and partnerships across the Americas, driving growth and increasing visibility. • Identify and cultivate strategic partnerships with nonprofits, churches, and other mission-aligned organizations. • Develop sales strategies to promote products, resources, and services within the region. • Negotiate and manage contracts with partners, vendors, and key stakeholders. • Leverage knowledge of printing and publishing to support distribution. • Manage sales budgets effectively, ensuring financial health and strategic allocation of resources. • Track sales goals and partnership impact, providing regular reports and insights to leadership. • Ensure alignment with Biblica’s mission, values, and financial objectives. • Represent Biblica at conferences, churches, and nonprofit events. • Serve as an ambassador for Biblica’s mission and vision. • Train and equip partners on effective sales strategies and resource utilization. • Participate in daily prayer and staff gatherings.