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First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its excellent workplace en
Associate Production Support Analyst
Location
Arizona + 4 moreAll locations: Arizona | California | Idaho | Oregon | Washington
Posted
87 days ago
Salary
$23 - $31 / hour
Seniority
Mid Level
Job Description
Associate Production Support Analyst
First American
• Ensures exceptional customer service for our customers. • Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department. • Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary. • Responds to customer requests within the required SLA; provides follow up when needed. • Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers. • May perform additional duties relating to specific First American applications as assigned. • May train / provide guidance to less experienced team members.
Job Requirements
- Comprehensive knowledge of escrow transactions and client operating systems.
- Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams).
- Familiarity with supported production support software, environments, and methodology.
- Zendesk experience is preferred.
- Excellent communication, problem solving skills and telephone etiquette.
- Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.
- Ability to organize multiple tasks simultaneously and streamline workflow management.
- Detail oriented, error intolerant environment.
- High School diploma or equivalent.
- AA/AS degree preferred.
- 2+ years of escrow related work.
- 2+ years customer service-related work.
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
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