This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is actively hiring to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates with backgrounds in business, marketing, communications—or for anyone who thrives in a people-focused, service-first environment. We provide hands-on training, qualified client appointments, and a structured support system designed to help you succeed while working from anywhere in the United States. - Conduct scheduled virtual consultations with clients using Zoom - Guide individuals and families through personalized benefit options and enrollment - Maintain clear and accurate client documentation and records - Provide professional, client-focused service throughout each interaction - Participate in mentorship programs, training sessions, and team development meetings - Build meaningful client relationships that support long-term trust and success Qualifications - Strong communication and interpersonal abilities - Organized, self-motivated, and comfortable working independently - Confident using video communication platforms and digital tools - Passion for helping others and contributing to meaningful work - Customer service or consultative experience is helpful but not required Requirements - Must be authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment with flexible scheduling - Weekly pay through commission-based earnings - Pre-qualified client appointments provided — no cold outreach - Long-term earning potential through vested renewals - Equity opportunities and monthly/quarterly performance bonuses - Comprehensive training and licensing support - Clear advancement pathways into leadership roles - Supportive, people-focused team culture Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly serves union members, credit union clients, and veterans by delivering financial protection programs designed to help families prepare for the unexpected. With a growing remote-first workforce, AO Globe Life is committed to empowering professionals to build meaningful careers that combine flexibility, service, and long-term opportunity. Interested in launching a career that blends purpose, flexibility, and growth? Apply today and begin building your future with AO Globe Life.

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives • Know the GitLab platform, our more common best practices, and use cases in order to guide the customer • Understand the customer journey and be able to guide them on future adoption • Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction • Remain knowledgeable and up-to-date on GitLab releases

• Act as an operational point of contact for client communication alongside the CSM. • Respond to client inquiries through async channels and maintain clear, professional communication that reflects Yellowstone Local standards. • Assist with onboarding logistics by gathering required documentation, preparing systems, and coordinating with internal teams to ensure new clients are properly set up and supported. • Track deliverables, manage follow-ups, and ensure commitments made during client calls are completed. • Maintain organized documentation of communications and account activity. • Maintain accurate client records in HubSpot, track engagement data, and support the preparation of reports that help the CSM monitor client performance and outcomes. • Work across recruiting and support teams to ensure client-related tasks are completed on time and properly documented. • Track engagement signals, timelines, and operational performance indicators. • Assist the CSM by identifying potential opportunities for additional services and preparing supporting documentation or insights for retention and growth discussions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to drive meaningful outcomes for strategic customers by ensuring they achieve maximum value from their technology investments. You will own the onboarding, adoption, and long-term success of an assigned portfolio of clients, building strong relationships and acting as a trusted advisor. The position requires cross-functional collaboration with Sales, Product, Marketing, and Technical teams to improve customer satisfaction, retention, and growth. You will also identify opportunities for advocacy, expansion, and upsell while providing actionable insights that inform strategy. This is a highly visible role that balances customer engagement, process optimization, and strategic influence, ideal for a proactive, customer-focused professional. The environment encourages innovation, continuous learning, and measurable impact. - Own the overall success, adoption, and value realization for a portfolio of strategic customers, ensuring long-term engagement and satisfaction. - Lead customer onboarding, coordinate cross-functional resources, and guide customers toward best practices for platform adoption. - Conduct regular business reviews, serve as a trusted advisor, and align with internal teams to drive renewals and mitigate churn risk. - Identify and support cross-sell and upsell opportunities in collaboration with Sales teams (non-quota-carrying). - Advocate for customers internally, providing insights to Product, Marketing, and Technical teams to influence roadmap, offerings, and customer experience. - Contribute to the evolution and scalability of the Customer Success function through process improvements, engagement models, and best practice documentation. - Partner with executive leadership on escalations, sponsorship, and strategic initiatives to maximize account value. Qualifications - Approximately 10 years of experience managing strategic or key customer accounts, with strong focus on outcomes, customer impact, and business growth. - Deep understanding of Internet Service Provider (ISP) industry operations, including go-to-market strategies, service provisioning, customer service models, and wireless technologies. - Ability to influence through persuasion, negotiation, and consensus-building while maintaining empathy and commercial awareness. - Solid understanding of recurring revenue models and key drivers of customer lifetime value. - Analytical, structured, and process-oriented mindset, able to translate insights into actionable strategies. - Excellent written, verbal, and presentation skills for both technical and executive audiences. - Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience. - Willingness and ability to travel as required. - Growth-oriented, innovative, and proactive mindset. Benefits - Competitive base salary range of $106,000 – $147,000 annually, plus bonus, equity, and benefits. - 401(k) plan with company match. - Comprehensive health, dental, and vision coverage. - Life insurance and other employee wellness benefits. - Flexible remote work and collaborative, innovative work environment. - Opportunities for professional development, career growth, and measurable impact. Company Description