About the job This is an exciting role for a commercially-minded operator who gets into the weeds — someone who doesn't just analyse the business, but rolls up their sleeves to build the tools, processes, and workflows that make revenue generation work better. As Revenue Operations Manager, you will own the analytical and operational infrastructure that powers our Travel Commercial organisation. This organisation is responsible for all the travel supply inventory — hotels, homes, and cars — that is distributed to our global partners. You will be expected to design, build, and implement: from data models and reporting frameworks through to process redesigns and AI-powered ways of working that give our teams a structural edge. Reporting into senior commercial leadership and working in close partnership with our Product and Engineering teams, this role sits at the exciting intersection of data, process, and technology. It will cultivate the skills — stakeholder and programme management, structured problem definition, and data-informed prioritisation — that have typically helped operators grow into roles such as a Commercial Leader, Chief of Staff or Product Manager. What would your day-to-day look like: - Revenue Analytics & Business Intelligence - - Own the design, build, and ongoing evolution of the data models, dashboards, and reporting frameworks that give the commercial organisation clear visibility into performance across the full revenue funnel — and maintain them to a standard that makes the data genuinely trusted and acted upon. - Use AI tools as a core part of your analytical workflow — accelerating the speed of insight generation, improving output quality, and freeing up time for higher-order problem solving. - Conduct deep-dive analytical projects to identify patterns, anomalies, and opportunities in revenue data — translating complex findings into clear, actionable insights for commercial stakeholders. - Define, build, and track KPIs that measure not just business outcomes, but the effectiveness of the processes that drive them — creating a feedback loop that continuously improves how the organisation operates. - Process Design & Operational Excellence - Map, challenge, and rebuild core revenue workflows — including pipeline management, forecasting cadences, and sales incentive structures — producing cleaner, faster, and more scalable ways of working. - Implement operational improvements end-to-end: not just designing the solution, but seeing it through to adoption across commercial teams and measuring its impact with rigour. - Identify where AI can be applied to fundamentally change how revenue processes work — building and deploying those solutions directly rather than outlining them for others to execute. - Systems Thinking & Tooling - Develop a hands-on understanding of how our revenue tech stack — data pipeline and customer-facing product — fits together, diagnosing where friction, data loss, or missed opportunities exist. - Work directly with Product and Engineering teams to shape and prioritise improvements to internal tooling and systems, grounding those conversations in operational data and a clear point of view on what will move the needle. - Translate commercial problems into well-defined briefs that technical teams can act on — bringing enough technical fluency to be a genuine peer in those conversations. - Commercial Strategy & Go-to-Market Contribution - Own preparation and follow-through for key internal meetings, strategic reviews, and cross-functional forums — ensuring the right data is in the room and that decisions translate into clear next steps with accountable owners. - Build the analytical frameworks that underpin quarterly planning, forecasting, and target-setting — producing outputs that commercial leaders can use directly. - Contribute to go-to-market strategy and sales process design, bringing a data-informed perspective on where the highest-leverage opportunities lie. - Spend time in the field with commercial teams to understand where the real friction is — then go and fix it. An Ideal Candidate Has: - 3–5 years of experience in revenue operations, sales operations, strategy & operations, or a similar analytical or commercial role. - A track record of building things — data models, dashboards, process frameworks, operational tools — not just recommending them. - Strong commercial instincts paired with rigorous analytical capability — comfortable moving between a strategic conversation and a hands-on build with equal ease. - Genuine excitement about AI and a habit of already using it — someone who has explored how AI tools can accelerate and improve their own work, and is eager to bring that into the fabric of how a commercial organisation operates. - Proficiency in SQL and experience with data and BI tools (e.g. Looker, Tableau, BigQuery, or similar). - Experience working cross-functionally with Product and/or Engineering teams, or a strong desire to build this muscle — with enough technical fluency to hold their own in those conversations. - A bias toward first-principles thinking — questioning assumptions, stress-testing processes, and always asking why something works the way it does. - A bias for action, a strong sense of ownership, and the ability to thrive in fast-moving, ambiguous environments. Perks and benefits of working with us: - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. - Unlimited PTO. - Carrot Cash travel stipend. - Access to co-working space on demand through FlexDesk AND Work-from-home stipend. - Please ask us about our very generous parental leave, much above industry standards!. - Entrepreneurial culture where pushing limits and taking risks is everyday business. - Open communication with management and company leadership. - Small, dynamic teams = massive impact. - 100% employer paid Medical, Dental and Vision coverage for employees. - Access to Disability & Life insurance. - Health Reimbursement Account (HRA). - DCA/ FSA and access to 401k plan. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

• Act as the primary liaison between end users and the Systems team to ensure internal software tools are used effectively and consistently. • Develop and deliver training, documentation, and learning resources for new and existing features. • Monitor system usage and adoption metrics to identify gaps or opportunities for improvement. • Gather user feedback to guide enhancements, simplify workflows, and improve the end-user experience. • Monitor and develop processes for AI Agent platforms for continued internal and external customer efficiency gains • Collaborate with department leaders to understand their processes and align system functionality with business goals. • Translate business needs into clear system requirements for the technical team, ensuring enhancements address real operational challenges. • Partner with IT and automation engineers to prioritize improvements, validate releases, and coordinate system rollouts. • Support governance processes by reinforcing data hygiene standards and best practices across teams. • Track vendor release notes (e.g., Salesforce, NetSuite, Microsoft) and proactively evaluate new features for potential business impact. • Partner with technical teams to pilot, document, and launch new capabilities. • Maintain awareness of system configurations and assist in communicating upcoming changes to stakeholders. • Develop and execute change management plans for new system features or process updates. • Lead cross-functional communication to ensure teams understand why changes are happening and how to adapt. • Manage internal knowledge bases, FAQs, and enablement content to ensure information is current and accessible.

Job Description Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Revenue Cycle Financial Specialist with the Revenue Cycle - Patient Access Services Department. In this role Revenue Cycle Financial Specialist will be responsible for collecting and verifying demographic, guarantor and insurance information, educate patients, physicians, staff, etc. on the financial process. - Responsible for ensuring that preauthorization’s/referrals and precertification’s are in completed in accordance with payor requirements and prior to the scheduled encounter. - Work closely with the staff in the clinical areas to acquire necessary clinical information needed to complete authorization process - Manage the process of aiding patients and their representatives with securing reimbursement for Hospital and Physician services provided - Assist patients in identifying and selecting an available option for insurance coverage and/or financial assistance. - Work collaboratively with patients, UCM “coverage vendors” – currently GLM, clinical staff, Patient Financial Services, Ambulatory Patient Financial Specialists, urban health collaborative and case management/social work - Manage all patient account types; outpatient, inpatient, ED and UCPG, and maintain a thorough knowledge of the hospitals revenue cycle process - Understand the Hospitals Inpatient/Outpatient treatment policies and how they relate to each patient situation Have the responsibility of coordinating and monitoring the flow of revenue generated not only by UCMC but UCPG - You will be involved in extensive utilization of the Hospitals revenue systems and constant interaction with patients, physicians, insurance companies, donors and other members of the Hospitals' staff Essential Functions - Perform all registration functions: interview patients via telephone or face to face to collect demographic, guarantor, insurance and financial data required - Verify the benefits as well the coverage for services scheduled - Prioritize work based on appointment date to ensure everything is completed prior to the patient arriving at UCM - Obtain referrals/authorizations or precertification’s to ensure reimbursement of services rendered Document necessary authorization information in appropriate fields for clean billing and payment - Recognizes those patients in need of financial assistance, and provides charity applications or referrals to the Department of Human Services - Interview the patients to be able to assist in managing a resolution of a patient’s multiple visit accounts and be compliant with Hospital financial resolution policies - Advise and counsel patients and guarantors regarding patient rights, responsibilities and procedures as it relates to payment for Hospital and ProFee care - Act as an advocate to ensure positive guest relations for resolution of inquiries - Utilize all available resources to identify the most appropriate financial resolution for both the patients and UCM - Remain current of any city, county, state or federal regulation(s) that may change the structure and management of the current Affordable Health Care Act or Fair Patient Billing Act guidelines - Assists patients with financial assistance applications - Ensure completed Financial Assistance applications get routed to the appropriate department for consideration in a timely manner - Work closely with both the patient and UCM MA-NG vendor to assist in the completion of the Medicaid application. This will ensure that the Medicaid applications are completed in a timely manner - Assist the patient in understanding the Health Insurance Exchange plans potentially available to them, and support the patient in contacting the UCM MA-NG vendor to start the process - Collect any necessary payments due prior to services being rendered using PPE system through PASSPORT - Investigate and resolve charge disputes, process patient refunds, identify adjustments required to accounts and make corrections. Make payment arrangements on past due balances - Escalate issues that per Treatment Policy that require administrative intervention or review - Meet daily productivity and quality expectations and participate openly in departmental audit/review process to ensure that all work is monitored and completed based on departmental standards. - Other Duties Assigned Required Qualifications - Two ( 2 ) years’ experience in medical insurance verification and other hospital finance areas (including Hospital Billing) - Windows based PC experience - High degree of initiative and problem solving ability - Strong analytic and financial assessment abilities as well as the ability to pay close attention to a variety of details are required in order to perform duties effectively - Must be able to multitask and be able to function in a constantly changing environment. - Requires the ability to problem solve independently and must be strongly invested in team management - Must have knowledge of accounting principles with excellent verbal, math and presentation skills Preferred Qualifications - Bachelor’s degree Position Details: - Job Type/FTE: Full Time (1.00 FTE) - Shift: Full Time - Days - Unit/Department: Revenue Cycle - Patient Access Services - Work Location: Full Time Remote/ Burr Riddge, IL - CBA Code: 743 Clerical Why Join Us We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Revenue Operations Manager Full Time | This is a Remote Opportunity About Amplify: Amplify is the first direct-to-consumer life insurance platform helping families build wealth and access it while they’re still living. At Amplify, we’re redefining how life insurance works and bringing investment-backed policies to the masses through innovative technology, automation, and deep financial insight. We’re building a collaborative, transparent, and results-driven culture—where high performers can grow into cross-functional leaders. Role Overview Amplify is seeking a highly analytical, systems-savvy Revenue Operations Manager to lead and scale the operational backbone of our revenue engine. This person will be responsible for aligning Sales, Marketing, Finance, Partnerships, Product, and Legal teams with the processes, tools, and data needed to drive top-line performance, improve efficiency, and ensure data integrity across the funnel. This is a high-impact, cross-functional role that blends strategic thinking with hands-on execution across forecasting, automation, reporting, and systems enablement. Key Responsibilities Sales & Marketing Operations - Own and evolve lead routing, qualification, and lifecycle processes to ensure fast and efficient lead handling. - Design and manage lead rotation logic for multiple sales teams (AA, BDS, DEL), integrating with platforms like HubSpot and Kixie. - Optimize power dialers, task queues, and lifecycle workflows to support sales productivity and reduce lead leakage. - Partner with Marketing on campaign attribution, re-engagement, and CPL/RPL performance tracking. - Support the onboarding and offboarding of sales reps, ensuring seamless access to RevOps systems and tools. Revenue Forecasting & Analysis - Build forecasting models to project delivered premium and cohort performance. - Identify conversion bottlenecks and pipeline gaps; embed insights into weekly business reviews. - Launch dashboards in BI tools (e.g., Looker/Tableau) to track key metrics: conversion rate, revenue per rep, churn, and lead quality. - Lead revenue loss analysis, including CIF implementation impact and chargeback mitigation, to enhance net revenue retention. AI, Automation & B2B Launches - Spearhead the production launch of AI-powered sales initiatives (e.g., AI BDS) to mirror human performance and reduce manual workload - Support expansion into B2B by building out Salesforce as the source of truth and developing enablement infrastructure. - Partner with Product, Data, and Sales to launch new verticals and partner integrations with automated workflows and clean data capture. - Implement lead scoring models and lifecycle segmentation logic to prioritize high-converting leads. Systems & Automation Ownership - Automate workflows for CM and CSA teams, reducing manual workload and improving policy processing efficiency. - Build internal tools to decrease operational friction (e.g., PAR reduction, CM1 replacement logic). - Create workflows to surface lapsed policies and automate chargeback monitoring using real-time data feeds. - Define standardized processes across RevOps, Legal, and Product teams for licensing compliance and referral partner attribution. Cross-Functional Projects & Enablement - Partner with Product, Legal, and Partnerships teams to streamline cross-functional handoffs and processes - Support new partner onboarding and workflow creation, ensuring accurate lead tracking and revenue attribution - Collaborate with Compliance and Legal on documentation, carrier submissions, and state licensing audits - Enable fast and accurate onboarding/offboarding of sales team members across systems - Serve as owner of RevOps infrastructure including HubSpot, Salesforce, Kixie, Observe.ai, Zapier, and Taalk.ai. - Launch and maintain platforms such as Observe.ai for call analysis, AI voice, and manager enablement. - Troubleshoot and optimize platform integrations to ensure sales workflows operate - efficiently. Reporting & Insights - Own reporting infrastructure and dashboards to support key stakeholders (Sales, Finance, Leadership). - Develop tools for onboarding success measurement, seat attrition analysis, and revenue risk forecasting. - Lead weekly revenue performance meetings and provide visibility to marketing, sales, and executive teams. - Maintain custom code-based revenue loss tracking, revenue reconciliation files, and CIF attribution logic. - Train and mentor teammates on finance operations, platform troubleshooting, and performance tracking. Qualifications - 4+ years of experience in Revenue Operations, Sales Operations, or Business Operations - Proven experience owning or supporting CRM, dialer, and marketing automation platforms (e.g., HubSpot, Salesforce, Kixie, Five9, Regal, Zapier) - Strong analytical and financial modeling skills; comfortable working across data sets to find insights - Demonstrated ability to automate complex workflows and reduce operational friction - Excellent project management and communication skills; able to work cross-functionally with Finance, Sales, Product, and Marketing - Experience supporting a high-velocity sales team and maintaining process rigor during scale - Prior experience in insurance, fintech, or B2B2C environments a plus Amplify is an equal opportunity employer. We value a diverse workforce and inclusive culture and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status.