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Devoted Health logo
Devoted Health

Devoted Health was founded in 2017 to provide seniors with healthcare plans and personalized health guides using world-class technology. On a mission to make he

AI Transformation Lead

Location

United States

Posted

130 days ago

Salary

$140K - $200K / year

Seniority

Senior

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

AI Transformation Lead

Devoted Health

• Lead the transformation of the Claims operational model into an AI-native ecosystem. • Design, implement, and continuously optimize a hybrid operating model that blends AI agents and human operators. • Partner with operational leaders to reimagine service delivery through AI-native design principles. • Define orchestration models and accountability frameworks for hybrid human–AI work. • Implement monitoring frameworks to track AI agent performance, data quality, cost, and drift. • Collaborate with compliance and risk partners for safe AI use. • Partner closely with Product, Engineering, and Data teams. • Build programs to elevate AI fluency across the Claims organization. • Lead pilots and structured experiments to test new agentic patterns and workflows. • Define and track KPIs for human–AI collaboration.

Job Requirements

  • Deep understanding of AI systems, automation platforms, and LLM-based agent orchestration frameworks with 1+ years of hands-on experience applying generative AI in real-world workflows, products, or operational use cases.
  • Proficiency with data, analytics, and business intelligence platforms (e.g.,Snowflake or Looker).
  • Background in technology, operations, or process re-engineering, ideally within a scaled service or technical environment.
  • Excellent communication skills with the ability to influence across disciplines.
  • Proven ability to build strong cross-functional relationships.
  • Proven ability to leverage complex data sets to inform strategic initiatives, while articulating compelling, data-driven narratives that drive organizational vision.
  • Bachelor’s degree required, or equivalent work experience.

Benefits

  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....

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