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Devoted Health was founded in 2017 to provide seniors with healthcare plans and personalized health guides using world-class technology. On a mission to make he
AI Transformation Lead
Location
United States
Posted
130 days ago
Salary
$140K - $200K / year
Seniority
Senior
Job Description
AI Transformation Lead
Devoted Health
• Lead the transformation of the Claims operational model into an AI-native ecosystem. • Design, implement, and continuously optimize a hybrid operating model that blends AI agents and human operators. • Partner with operational leaders to reimagine service delivery through AI-native design principles. • Define orchestration models and accountability frameworks for hybrid human–AI work. • Implement monitoring frameworks to track AI agent performance, data quality, cost, and drift. • Collaborate with compliance and risk partners for safe AI use. • Partner closely with Product, Engineering, and Data teams. • Build programs to elevate AI fluency across the Claims organization. • Lead pilots and structured experiments to test new agentic patterns and workflows. • Define and track KPIs for human–AI collaboration.
Job Requirements
- Deep understanding of AI systems, automation platforms, and LLM-based agent orchestration frameworks with 1+ years of hands-on experience applying generative AI in real-world workflows, products, or operational use cases.
- Proficiency with data, analytics, and business intelligence platforms (e.g.,Snowflake or Looker).
- Background in technology, operations, or process re-engineering, ideally within a scaled service or technical environment.
- Excellent communication skills with the ability to influence across disciplines.
- Proven ability to build strong cross-functional relationships.
- Proven ability to leverage complex data sets to inform strategic initiatives, while articulating compelling, data-driven narratives that drive organizational vision.
- Bachelor’s degree required, or equivalent work experience.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
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