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We build and invest in businesses that focus predominantly on healthcare payments and benefits technology.
HCM & Payroll Account Specialist
Location
Texas
Posted
139 days ago
Salary
$45K - $55K / year
Seniority
Senior
Job Description
HCM & Payroll Account Specialist
A.E. Perkins
• Serve as the primary contact for assigned clients, maintaining positive relationships and working to achieve client retention and business growth goals. • Acquire and demonstrate thorough knowledge of Workforce Go! HCM products, workflows, and integration processes, ensuring seamless ongoing support. • Ensure payrolls are processed with 100% accuracy and timely delivery every pay period; manage tax calculations and account management as needed. • Act as a subject matter expert and key resource on Workforce Go! operations and services, providing guidance on payroll, HR, time and labor management, accounting, tax, and money movement. • Follow internal and external compliance rules and regulations while maintaining strict confidentiality with client information. • Recommend and assist in the development of procedures and policies to enhance the Account Specialist team's efficiency and effectiveness. • Analyze client challenges, recommend solutions, and participate in special projects as assigned.
Job Requirements
- Strong command of the English language, with excellent written and verbal communication skills; ability to use appropriate email etiquette.
- Proven ability to manage multiple priorities independently, meeting all deadlines consistently.
- Ability to gather, analyze, and interpret information, draw conclusions, test solutions, and communicate findings effectively.
- Skilled in quickly assessing client needs, tactfully handling difficult situations, and maintaining client satisfaction.
- Demonstrated ability to work effectively within a team environment, fostering collaboration and supporting shared goals.
- Proficient in Google and other business software; ability to navigate web-based applications efficiently.
- Strong working knowledge of payroll and human resources outsourcing industry, including compliance requirements.
- Bachelor’s degree required, or equivalent professional experience in a related field.
- Minimum of 5 years in payroll or human resources outsourcing; experience in client service or relationship management required.
- Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) certification preferred.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Matching
- Flexible Spending Accounts
- Health Savings Accounts
- Disability & Life Insurance
- Employee Assistance Program
- LegalShield
- ID Shield
- Commuter Reimbursement Plan
- Tuition Reimbursement
- Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect (mental health) application
- Employee engagement activities, including voluntary events, raffles, book club, and more!
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