Role Overview We are seeking a Senior Implementation Lead, a strategic, client-facing leader responsible for the successful delivery of Medispend’s Commercial Compliance suite, including Global Spend Transparency and Stakeholder Engagement solutions. This role owns the end-to-end implementation lifecycle—from project initiation through go-live and transition to Customer Success—ensuring projects are delivered on time, on budget, and aligned with regulatory and operational requirements. The Senior Implementation Lead serves as the primary liaison between client stakeholders, Product, Engineering, Compliance SMEs, and Managed Services teams. The ideal candidate combines strong project governance expertise with hands-on configuration experience and a deep understanding of compliance-driven SaaS implementations within the life sciences industry. Key Responsibilities Implementation Leadership & Governance - Lead multiple concurrent enterprise implementations across the Commercial Compliance portfolio. - Establish and maintain structured project governance, including steering committees, status reporting, RAID logs, and milestone tracking. - Develop and manage detailed project plans, timelines, dependencies, and resource allocations. - Proactively identify risks, scope changes, and cross-functional dependencies; implement mitigation strategies. - Own accountability for delivery milestones, ensuring alignment with contractual scope and regulatory requirements. Client Partnership & Stakeholder Management - Serve as primary implementation lead and trusted advisor to client Compliance, Legal, Finance, Medical Affairs, and IT stakeholders. - Facilitate discovery workshops to translate business and regulatory requirements into system configurations. - Manage client expectations with clarity, transparency, and executive-ready communication. - Build long-term client relationships that support retention and expansion. Functional & Technical Delivery - Lead and perform hands-on configuration of Medispend Commercial Compliance solutions. - Coordinate integrations (e.g., ERP, Concur, CRM, S2P, HCP data sources) in partnership with Engineering. - Oversee data mapping, migration, validation, and reconciliation activities. - Review development enhancements and perform QA/UAT oversight prior to release. - Ensure alignment between Transparency and Stakeholder Engagement modules for seamless data flow. Cross-Functional Collaboration - Partner with Product Management on enhancement requests and regulatory updates. - Collaborate with Engineering to prioritize technical deliverables and resolve defects. - Support Customer Success and Managed Services teams during transition and stabilization. - Contribute to implementation playbooks, templates, and process standardization efforts. Training & Enablement - Deliver client product demonstrations and administrator training sessions. - Develop implementation documentation and knowledge artifacts. - Support internal enablement and mentoring of junior implementation team members. Qualifications - 5–8+ years of experience leading SaaS software implementations in life sciences or other regulated industries. - Demonstrated experience delivering complex, multi-workstream enterprise projects. - Strong understanding of commercial compliance frameworks (e.g., Open Payments, EFPIA, FMV governance, HCP engagement processes) preferred. - Experience with system integrations, data migration, and configuration in cloud-based environments. - Bachelor’s degree required; PMP or equivalent certification preferred. - Experience working with tools such as JIRA, Confluence, Smartsheet, Zendesk. - Advanced proficiency in Microsoft Excel, PowerPoint, and project reporting tools. - Familiarity with ERP, CRM, or Source-to-Pay integrations preferred. Core Competencies - Executive-level communication and presentation skills. - Strong project governance and organizational discipline. - Ability to manage ambiguity and operate effectively in a fast-paced, high-growth environment. - Proven ability to manage multiple concurrent projects without compromising quality. - Exceptional attention to detail and problem-solving capability. - Calm, structured leadership under pressure and tight deadlines. - Collaborative team player with strong cross-functional influence skills. What we provide: - Merit-based compensation – Competitive base salary plus bonus - Work from anywhere – Roles are open to candidates located anywhere in the US (United States) - Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave - 401k+ Match - Comprehensive health, dental, and vision insurance - Paid Parental Leave - Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development Working Conditions/Physical Demands: This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work. The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy. Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position. Notice for Colorado applicants as required by sb19-085 (8-5-20).: Annual salary of $100,000-$135,000+Benefits+bonus MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Implementation Consultant, you’ll join a team responsible for guiding customers through their implementation journey with Routeware solutions. Initially, you’ll be focused on our Smart Cities software, where you will work with our customers’ waste management and street maintenance data, undertaking tasks such as: - Gathering and analyzing data - Building and validating models - Interacting with customers to ensure the best quality of service - Delivering operational routes with documentation This is a customer-facing role where you will be interacting with customers and presenting results on a regular basis. Long term you will be expected to cross-train with all our products in order to effectively implement our entire suite of offerings. Responsibilities - Consult with Clients on solutions to accommodate current and future business needs - Complete system configurations to meet business requirements - Interpret data, analyze results using statistical techniques, and provide ongoing reports - Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality - Acquire data from primary or secondary data sources and maintain databases/data systems - Identify, analyze, and interpret trends or patterns in complex data sets - Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct problems - Work with management to prioritize business and information needs - Locate and define new process improvement opportunities Qualifications - 3 years working experience as an Implementation Consultant or Business Data Analyst - Strong Microsoft Excel-based analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - Exceptional problem-solving capabilities - Excellent interpersonal skills, with the ability to work both independently and with peers - Good verbal and written communication skills, including delivering effective presentations - Adept at queries, report writing, and presenting findings - BS in Mathematics, Economics, Computer Science, Information Management or Statistics Benefits - Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) - Paid parental leave - Medical and Dependent FSA - 401K match - Unlimited PTO - Ten company holidays - 1 Volunteer day - Summer Fridays

About ampliFI Loyalty Solutions ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampliFI, we’re always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy. The Opportunity The Associate Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery, Client Success and Development and Relationship Management teams. The Associate Implementation Manager is responsible for working with and assisting Implementation Managers in launching new clients Into our system and updating existing client’s programs. This individual’s role is comprised of multiple repetitive tasks to support launches. These tasks may be related to data entry, configuration in various programs, or require critical thinking and analysis of reports and troubleshooting. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated task plans while providing a high level of internal and external customer service. How You Will Contribute - Provide basic project management services for assigned client projects - The position requires internal and external client engagement, acting as a subject-matter expert and escalation point for specific tasks and projects - Communicate progress, plans, and problems to team and client services leadership, understanding when and how to escalate issues - Work with cross-functional team to deliver on client needs - Accountable for client satisfaction and client retention - Proactive and regular outreach with the Client Delivery Project Management and Business Analyst teams - Obtain and share key insights with clients and internal teams - Collaborate with internal teams and resources to improve processes and eliminate errors. Skills & Qualities We’re Looking For - Strong critical and technical analysis skills - Organizational skills and strict adherence to detail - Effective written and verbal communication and documentation - Creative, flexible, and innovative collaborator and individual contributor - Planning and scheduling skills, ability to manage multiple priorities - Problem resolution and critical thinking - Independent worker, self-motivated Preferred Experience - Experience in Financial services, card payments and / or issuing, or rewards and loyalty card payments and / or issuing - Ability to represent technical delivery tasks to non-technical and\or business resources. - Familiarity with Jira and Confluence for project tracking and documentation - Experience with Salesforce or other CRM systems Required Education and Experience - Bachelor’s degree or equivalent in relevant work experience - Minimum 1 year project management, executive administration or equivalent business - Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs Work Environment This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position: Location ampliFI’s corporate office is located in Naperville, IL. This role is available for remote work. In order to be considered for a remote role at ampliFI Loyalty Solutions, primary residence must be in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. - Specific vision abilities required by this job include close vision requirements due to computer work. - Occasional light lifting is required. Travel Occasional out-of-area and overnight travel may be expected. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer​ - Competitive salary - Potential for bonus opportunity based on individual performance and company achievements - Medical, Dental, Vision Benefits - 401(k) and 401(k) Employer Match - Employer Funded Insurance, Short & Long Term Disability - Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care - Voluntary Café Plans including parking and transit - Flexible work hours in a hybrid environment. - Opportunities for professional development and growth. - Paid Time Off including holiday, vacation and personal time - Parental Leave - Employee Assistance Programs - Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $60,000 to $80,000. ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.

About ampliFI Loyalty Solutions ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampliFI, we’re always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy. The Opportunity The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery Client Success and Development and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks. This individual acts as a Client Delivery project manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated project plans while providing a high level of internal and external customer service. How You Will Contribute - Manage complex client implementations and projects - Act as a Subject-Matter Expert (SME) on products and services - Document and improve the department's project delivery standards - Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams - Obtain and share key insights with clients and internal teams - Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors. Skills & Qualities We’re Looking For - Reliable execution and articulation in documentation, presentation, and proactive outreach. - Application of project management methodologies to oversee and coordinate multiple projects simultaneously. - Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast-paced environment. - Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions. - Ability and desire to become subject-matter expert for company's products and services. - Strict adherence to detail and strong organizational skills - Highly collaborative partner capable of engaging and coordinating effectively with diverse teams Required Education and Experience - Bachelor’s degree or equivalent in relevant work experience - Minimum 3 years project management, preferably within payments - Minimum 2 years leading or managing corporate initiatives - Minimum 1 year card processing, issuing and/or loyalty/rewards - Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs Preferred Experience - Experience in Financial services, card payments and / or issuing, or rewards and loyalty - Experience in Implementations and/or project management - Shown success in effectively driving and delivering projects - Familiarity with Jira and Confluence for project tracking and documentation - Experience with Salesforce or other CRM systems - Ability to represent technical delivery tasks to non-technical and\or business resources Work Environment This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position: Location ampliFI’s corporate office is located in Naperville, IL. This role is available for remote work. In order to be considered for a remote role at ampliFI Loyalty Solutions, primary residence must be in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. - Specific vision abilities required by this job include close vision requirements due to computer work. - Occasional light lifting is required. Travel Occasional out-of-area and overnight travel may be expected. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer​ - Competitive salary - Potential for bonus opportunity based on individual performance and company achievements - Medical, Dental, Vision Benefits - 401(k) and 401(k) Employer Match - Employer Funded Insurance, Short & Long Term Disability - Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care - Voluntary Café Plans including parking and transit - Flexible work hours in a hybrid environment. - Opportunities for professional development and growth. - Paid Time Off including holiday, vacation and personal time - Parental Leave - Employee Assistance Programs - Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $80,000 to $100,000. ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.