Become a part of our caring community and help us put health first Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies, approaches, and techniques to manage a member's health issues. The LTSS Care Coordinator (Care Coach 1) understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Key Responsibilities - Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and Long-Term Care Facilities and other care settings – 75-90% local travel (see Additional Information section). - Ensure members are receiving services in the least restrictive setting to achieve and maintain optimal well-being by assessing their care needs. - Identifies and resolves barriers that hinder effective care. - Plans and implement interventions to meet care needs. - Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. - Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. - Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract. Required Qualifications The Care Coordinator (Care Coach 1) must meet one (1) of the following requirements: - Bachelor's degree in social sciences, social work, human services, or a related field. - An active, unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year of experience conducting comprehensive assessments and provision of formal services to elderly individuals. The Care Coordinator (Care Coach 1) must meet ALL the following requirements: - One (1) or more years of experience in health care and case management. - One (1) or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and managed care organizations. - Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. - Ability to use a variety of electronic information applications/software programs including electronic medical records. - Ability to travel in the region to meet face to face with members and/or their families, community partners and care teams. - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications - An active, unrestricted Licensed Professional Counselor (LPC) in Illinois. - An active, unrestricted Licensed Social Worker (LSW) in Illinois. - Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information. Use your skills to make an impact Additional Information - Workstyle: This is a Field position - Employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes. - Travel: 75 - 90% field-based interactions with members and/or their families, community partners and care teams. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office. - Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel from your home to your first work location of the day, between client or assignment locations during the workday and final work location back to home. - Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs. - Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,100 - $79,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Work directly with clients to ensure satisfaction • Troubleshoot technology and financial industry issues • Build and maintain strategic client relationships • Provide solutions and own the client relationship from start to finish

Albert & Mackenzie is a well-established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for five consecutive years (2021–2025), the firm has also earned multiple Best Places to Work awards. Responsibilities: - Managing a caseload of lien files which involves rating the permanent disability under the AMA guides, reviewing medical records, understanding apportionment, completing settlement documents, and resolving liens - Performing lien negotiations and legal representations - Appearing before a judge for Mandatory Settlement Conferences, Status Conferences, and Walking Thru settlements - Providing timely communication with clients and written summaries on a routine basis Qualifications: - Three years of experience working as a Hearing Representative in California Workers’ Compensation Defense (Required) - Knowledge of CA Workers’ Compensation law - Highly motivated, results-driven, high energy, and a sense of urgency - Strong attention to detail, with a commitment to outstanding customer service - Excellent written and verbal communication skills - Ability to juggle multiple tasks efficiently with little supervision - Client-focused, with the ability to deliver results Benefits: - 401(k) – Employer Contribution - Dental Insurance - Employee assistance program - Flexible spending account - Health insurance - Life insurance - Paid time off - Vision insurance Work Location: - Multiple Locations - Remote optional; Travel may be required Job Type: - Full-time Salary: - $55,000.00 - $120,000.00 per year Supplemental pay types: - Bonus pay (Discretionary) Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage. Notice of E-Verify Participation Notice of Right to Work

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Facilitates the member grievance and appeal process by investigating, documenting and preparing case files to meet all regulatory requirements. - Investigate member grievance and appeal by gathering supporting documentation from internal departments, contracted Provider Organizations (PO), and non-contracted entities as indicated. - Communicate with the members or providers to request and gather pertinent information. Follow up as needed and document accordingly. - Track and monitor movement of assigned cases through SCAN’s functional units and systems, to ensure compliance with designated timelines. - Respond to requests for information from all regulatory agencies within required timeframes. - Respond to and close cases within designated regulatory time requirements as identified by case types. Generate and send appropriate communications. - Understand SCAN benefit structure and maintain current and additional information as it relates to Grievances and Appeals services. - Utilize department desktop procedures, workflows, job aids and training material. Identify barriers to work processes and bring to the attention of the supervisor/manager. - Maintain the member‘s right to privacy and protect SCAN operations by keeping information confidential. - Adhere to all quality, compliance and regulatory standards to achieve HCS and SCAN outcomes. - Contribute to team effort by accomplishing related results as needed. - Actively support the achievement of SCAN’s Vision and Goals. - Other duties as assigned. Qualifications - High School Diploma or equivalent experience - 2+ years in customer service and/or grievance and appeal in healthcare setting - Experience providing professional customer service. - Performs work under minimal supervision. - Handles complex issues and problems, and refers only the most complex issues to higher-level staff. - Possesses comprehensive knowledge of subject matter. - Provides leadership, coaching, and/or mentoring to a subordinate group. - May act as a lead or first-level supervisor Benefits - Base Pay Range: $20.14 - $30.00 per hour - Work Mode: Mostly Remote - An annual employee bonus program - Robust Wellness Program - Generous paid-time-off (PTO) - 11 paid holidays per year, plus 1 additional floating holiday - Excellent 401(k) Retirement Saving Plan with employer match - Robust employee recognition program - Tuition reimbursement - An opportunity to become part of a team that makes a difference to our members and our community every day! Company Description Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.