Role Description The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT environment. This role monitors performance and utilization across compute, storage, network, and application tiers, analyzes trends, and produces forecasts and reports that inform budgeting and technology planning decisions. The position partners with architecture, operations, and service owners to identify capacity risks, recommend optimization or scaling options, and align capacity plans with service level targets and change and release schedules. Key Responsibilities - Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views. - Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks. - Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects. - Produce regular capacity and performance reports and dashboards for leadership and service owners. - Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs. - Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity. - Integrate capacity management with incident, problem, and change processes. Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. - 3–5 years of experience in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning. - Demonstrated knowledge and practical experience in capacity management. - Ability to work collaboratively with various stakeholders and team members. - Current secret security clearance or higher. Preferred Qualifications - ITIL certification (ITIL Foundation or higher). - Experience using enterprise monitoring and ITSM tools to automate capacity data collection. - Familiarity with cloud capacity concepts such as autoscaling and hybrid capacity planning. - Background in federal government IT environments or highly regulated industries. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors, including but not limited to location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

• Responsible for ensuring the portfolio achieves soundness, probability, and growth objectives. • Provides portfolio management, credit, underwriting, and sales support for the SBA function. • Identifies, quantifies and mitigates underwriting risks inherent in an SBA lending function. • Responsible for analysis of new SBA credit opportunities, underwrite and collect client financial information. • Must be able to review loan documents, spread, analyze, and interpret businesses and financial statements. • Must be able to identify strengths and weaknesses of individual requests and make recommendations to address and mitigate perceived risks. • Must prepare and be able to present credit analysis packages through the credit approval chain with limited supervision. • Serve as secondary contact on client relationships for loan within the UCB branch footprint. • Evaluate and decision loan renewal requests for SBA Express Lines of Credit. • Actively manage past dues to minimize late payments. • Mentors SBA Servicing Portfolio Specialists and other Servicing team members. • Review portfolio loans approaching maturity and works with clients and/or bankers to get the necessary data in order to make an informed renewal decision. • Manage the loan portfolio for red flags and early warning signals of potential problem loans. • Work directly with clients and/or with UCB bankers or Special Assets Officers to devise an appropriate plan of action if/when the SBA loan is downgraded. • Assist with completing the initial CAR in preparation for the loan to transition to the Special Assets Department. • Complete an annual review on all borrowing relationships within the portfolios as outlined in the SBA Loan Monitoring procedures. • Complete any special project work. • Other duties as assigned.

City Manager, New York City - Velocity Black (Remote) Do you have unique knowledge and passion for all things NYC? Do you love establishing strategic partnerships with restaurants, members only clubs, and local experiences and curating one of a kind member events? Velocity Black is looking for an engaging City Experience Manager to bring the core DNA of Velocity Black to life in NYC. This role will serve as the commercial lead- responsible for driving partnerships, protecting and elevating our most differentiated access, and driving measurable membership growth in our most competitive market. We are looking for a strategic operator who can negotiate at the highest level, convert existing and new relationships into growth channels, and ensure our NYC access continues to set the global standard for exclusivity and performance. Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. What You'll do: - Own partnership-driven membership growth targets for the NY market (Manhattan + Hamptons). - Identify, negotiate, and close high-impact partnerships- structuring recurring access, priority inventory and bulk purchase opportunities. - Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best NYC has to offer in order to develop the local member community. - Responsible for hiring, training, managing and nurturing talent in your city, with a focus on membership community growth, as well as fine dining and local event specialists. - Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs. - Lead all NYC member events and curated experiences, ensuring each initiative drives measurable engagement, conversion, and brand positioning. - You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations. - Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does. - You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude. Basic Qualifications: - High School Diploma, GED, or Equivalent Certification - At least 5 years experience in the hospitality industry in New York City - At least 1 year of experience in event planning Preferred Qualifications: - 2+ years of experience in event planning - 2+ years experience in people management - 1+ year of experience working with ultra high net worth customers - Strong relationship building skills, customer focus and ability to collaborate - Ability to work quickly and efficiently under pressure At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $122,100 - $139,400 for Manager, Concierge Specialist New York, NY: $146,600 - $167,300 for Manager, Concierge Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What You’ll Do: As a Regional Property Manager (Student Housing), you’ll take on the exciting challenge of overseeing all aspects of a portfolio of assigned student housing properties. You'll play a crucial role in driving the success of each property by spearheading leasing efforts, optimizing financial performance, and fostering strong resident relations. Working closely with senior management, property owners, investors, and other internal departments, you'll be instrumental in setting and achieving ambitious occupancy and revenue targets. Your leadership will empower site associates, providing them with the guidance, support, and resources they need to excel and deliver exceptional resident experiences. Where You’ll Work: This will be a remote opportunity with required travel to the portfolio quarterly. Additional travel for new acquisitions and site support will be required, as needed. What You'll Own: - Effectively lead geographically dispersed teams of property management professionals to operate a portfolio of assigned properties. - Partner with internal departments, developers, investors, and owners to develop and execute lease up plans. - Oversee and participate in leasing productions for assigned properties including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy. - Complete regular site visits to each property to engage with the site teams, complete quarterly audits, recommend maintenance and capital improvements, tour the market, and develop relationships with the universities and communities we serve. - Successfully recruit, train, and develop high-performing associates in all site level roles to maximize the performance of our sites and develop the future leaders of our company. - Provide performance coaching to under-performing site associates, initiate disciplinary action, and complete approved terminations as necessary. - Work directly with Property Managers to prepare aggressively achievable site budgets that meet or exceed the goals of the owner/investor. - Manage the financial performance of each property to ensure compliance with the approved budget, produce accurate financial reports, and provide advance notification of anticipated out of budget expenses. - Review and approve property invoices, resident refunds, leasing commissions, and monitor the use of credit cards issued to on-site associates. - Develop, implement, and continually evaluate a unique marketing plan for each property with the assistance of the marketing department and on-site team. - Continuously evaluate and communicate suggestions for improving site and/or corporate operations and participate in the discussion and decision-making process of enacting positive change. - Coordinate all construction and rehabilitation projects including planning, vendor engagement and bidding, progress inspections, timeline (scheduling) and approval of completed projects. - Ensure sites are prepared for hazardous weather situations in order to minimize damage to the property. - Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates. - Follow established company policies and complete all work in an ethical, fair, and consistent manner. - Other duties as directed and assigned. What You'll Bring: - Bachelor’s degree or equivalent job-related experience required. Degree in Real Estate, Property Management, or Business preferred. - Must have or be willing to obtain all licenses and/or certifications as required by State and Local jurisdictions. - At least 3-5 years’ experience managing luxury Class A and B properties, and lease-up communities in the student housing industries required. - At least 1 year of experience managing multiple properties and/or asset types in multiple markets required. - At least 3 to 5 years of related supervisory experience. - Experience with Entrata, Onesite, Yieldstar or other property management software strongly preferred. - Valid driver’s license and reliable transportation. - CAM or NALP certification a plus. Who You Are: - A people leader. Let’s be real – managing people is hard. Ideally, you’ve coached, directly managed, and demonstrably moved the effectiveness of other adults before taking this job. You build relationships across lines of difference, inspire and motivate others to buy into your vision, navigate challenging conversations with finesse, make tough calls, invest in the development of your team, communicate effectively in all formats, give and receive feedback fluidly, and model/hold a high bar of excellence. - Customer service driven. You approach employees, investors, residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You take responsibility for and quickly rectify mistakes and respond to complaints in a timely and empathetic manner. - A courageous problem solver. You keep it cool when things get crazy, approach problems with viable solutions, and know when you need to roll up your sleeves to support the team. - A masterful executor. You get things done. You fervently plan backwards to meet timelines, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line. - Financially focused. You use a data-driven approach to make decisions that positively impact each property’s financials. You find creative ways to move the needle and are focused on driving results that ultimately influence the bottom line. Our Company: Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust. What You’ll Get: As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.