Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary GainwellRx supports States and their Medicaid members across the country with prescription drug related services. The Senior Director Pharmacy Operations is a strategic operational leader who is responsible for designing, optimizing and overseeing all aspects of GainwellRx’s pharmacy operations. This role will lead in the development and execution of the UM strategic roadmap ensuring that all operations are clinically appropriate, evidence based and compliant with all turnaround times. The Senior Director serves as a key liaison between our state Medicaid clients and internal business partners to drive innovation, regulatory compliance and operational excellence across our Utilization Management operations. Your role in our mission - Develop and execute the organization’s pharmacy utilization management strategy, ensuring alignment with all compliance, clinical, financial and operational goals - Implement continuous improvement initiatives, leveraging data and analytics to optimize workflows and reduce administrative burden - Set strategic vision for Pharmacy Utilization Management team - Work closely with analytics and IT teams to enhance UM technology platforms, automation and reporting capabilities - Provide strategic consultative pharmacy services to state Medicaid leadership advising them on pharmacy operations best practices and technology - Aligns with State Sector Leads and Account General Managers on client needs and VOC, partnering with Product and pharmacy leadership team. - Assesses market trends, customer segments, and drives internal and external value proposition and message for GainwellRx. - Partners with Pharmacy executive team in developing and delivering pharmacy market and solution training to state account teams. - Drives new solution ideas, partners with states on new concepts, and works with product & engineering teams to deliver models to support them. - Collaborates with Marketing on GainwellRx overall market message, media strategy, and GTM strategy. - Supports state needs through RFP and bid proposals - Partners with Pharmacy executive team to drive business strategy and business development through market and competitive insights and analysis. - Drives market analysis in support of business development and technology projects along with senior leadership key initiatives. - Serves as an industry expert on GainwellRx, interfacing with external clients, vendors, and business partners. - Skilled people leader with experience building and navigating teams through rapid growth and change management What we’re looking for - Degree in pharmacy, or advanced degree with significant experience leading clinical operations. - 15+ years of pharmacy related experience. - 10+ years leading large operational teams and matrix organizations. - Strong people with experience building and navigating teams through rapid growth and change management - Experience interacting with clients in the healthcare industry. - Experience in utilization management and prior authorization. - Track record of leadership of teams and projects spanning people, process, and technology. - Experience managing departmental budgets and driving process improvement. - Excellent communications skills, with ability to communicate externally and with senior leaders and c-suite executives. - Innovative forward thinker with excellent leadership skills. What you should expect in this role - This position is 100% remote, with approximately 20% travel to support key client meetings. The deadline to submit applications for this posting is March 13, 2026. The pay range for this position is $143,600.00 - $205,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work - This role is remote; job seekers must reside in Georgia, Tennessee, or Virginia to be considered. You will work from home. What You'll Do - Busy day handling a high volume of inbound customer inquiries. - Offer additional products on each customer interaction. - Assist customers with questions while personalizing the experience for each caller. - Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. - Opportunity for advancement and upward mobility across the entire QVC Group family of brands. - Report to an assigned Customer Service Supervisor. What You'll Bring - Provide a distraction free work from home environment. - 12 months or more of customer service experience. - Learn and work in a virtual environment. - Communicate with a variety of styles. - Navigate multiple systems and screens. - Follow HSN computer system requirements. - Troubleshoot own technical problems (partner with IT when needed). - Available to work weekends, holidays, and additional hours. - Spanish speaking bilingual opportunity available. #LI-Remote This is a remote position. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work - This role is remote; job seekers must reside in Georgia, Tennessee, or Virginia. You will work from home. What You'll Do - You'll assist our Spanish and English speaking customers. - Busy day handling a high volume of inbound customer inquiries. - Offer additional products on each customer interaction. - Assist our customers with questions while personalizing the experience for each caller. - Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. - Opportunity for advancement and upward mobility across the entire QVC Group family of brands. - Report to an assigned Customer Service Supervisor. What You'll Bring - Provide a distraction free work from home environment. - 12 months or more of customer service experience. - Learn and work in a virtual environment. - Communicate with a variety of styles. - Navigate multiple systems and screens. - Follow HSN computer system requirements. - Troubleshoot own technical problems (partner with IT when needed). - Available to work weekends, holidays, and additional hours. This is a remote position. #LI-Remote Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

USA Sr. Specialist, Sales & Service Support Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Sr. Specialist, Sales & Service Support utilizes customer relationship building techniques by making outbound calls to existing customers to engage prospects and customers in deposit, lending and relationship growth. In addition, the incumbent assists the Manager to execute an effective sales strategy; ensures consistent and positive customer experiences; coaches and trains Bankers to maximize sales opportunities and increase the depth of customer relationships. - Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines. - Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities. - Provides project coordination to new or existing sales support programs; leads or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas; provides input and advice based on extensive knowledge of other Company initiatives and industry practices; ensures coordination with other initiatives. - Researches various issues, ideas, problems and opportunities discussed in strategy meetings to generate additional information to add to projects. - Creates project plans, adding ideas from research and ensuring that issues, concerns and priorities identified in meetings and other communications are addressed. - Implements project plans; communicates with various internal personnel, corporate marketing and other Company departments and outside vendors to coordinate assigned programs and complete projects; resolves problems by coordinating with necessary individuals as needed; secures approvals as necessary. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Associate's Degree or equivalent work experience: Finance, Business Administration, Insurance, Economics, Communications or Equivalent field. - Required. - 3+ Years Project management experience, including ability to coordinate resources and prioritize tasks under deadline. - Required. - Strong knowledge of sales support and effective sales enhancement techniques within the industry. - Ability to work independently and set appropriate priorities to meet deadlines. - Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement. - Vendor relationship experience helpful. - Attention to detail. - Self motivator and creative thinker. - Experience coaching and influencing others to achieve goals. - Excellent communication skills, including strong presentation skills and writing ability. - Maintains appropriate sales licensing . - P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.). - Database record maintenance and reporting. - Preparation and presentation of materials. - Thorough knowledge of departmental and bank products and services. Certifications: - FINRA Series 7, 63 and 65 (or 66) Securities Licenses and Life/Health Insurance licenses. - Preferred. It Would Be Nice For You To Have: - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. - Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $52,500.00 USDMaximum: $92,500.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.