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Social Element

Earn your place and grow your brand with Social Currency™

Project Manager

Project ManagerProject ManagerOtherRemoteLeadTeam 201-500Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

130 days ago

Salary

0

Seniority

Lead

Job Description

Project Manager

Social Element

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Us at Social Element! We are looking for a passionate Project Manager to manage Brand Protection, Community Management, and Social Insights projects for a multinational automotive and an alcohol brand in North America. - Support two major moderation and engagement clients and the Social Intelligence function. - Conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery. - Nurture client relationships while looking for efficiencies and improving established processes. Project Management - Oversight and ensuring seamless service delivery on client projects. - Oversight of North America Insights deliverables. - Ensure services are delivered in accordance with the Statement of Work. - Ensure strong performance against KPIs (Key Performance Indicators). - Coordination of all project activities with all service lines. - Serve as a key liaison between the client, the client services team, and service delivery team. - Serve as a backup on other projects and ensure proper coverage and cross-training. - Ensure projects are fully resourced, delivered effectively, on time, and within budget. - Attend client meetings and provide confident, service-focused recommendations and solutions. - Support holiday cover for other Project Managers and key team members. - On-call for crisis and emergency escalation situations. - Proactively look for solutions to improve efficiency and meet client needs. - Quality Assurance (QA) across all projects. Team Management - Manage a team of flexible service team members. - Coordinate feedback, track late and missed shifts, and serve as the line manager. - Communicate updates to the team from the client that impact the delivery of work. - Provide feedback on project team selections. Documentation + Tools - Create and maintain client project documentation. - Ensure all platforms are connected according to the Statement of Work. - Maintain accurate and current records in Zoho, complete quarterly audits. Qualifications - Strong accuracy skills and attention to detail. - Logical thinking with creative troubleshooting and problem-solving ability. - Strong written and verbal communication skills. - Strong organisational and time management skills. - Level of confidence and gravitas when liaising with clients. - Proven people management skills. - Ability to proactively identify pain points and opportunities with clients. - Effective relationship building skills. - Ability to work under pressure to meet key client deliverables. - Knowledge of emerging industry practices. - Excel, PowerPoint, Google Drive, and Basecamp skills. - Strong report writing skills. Requirements - Must have Project Management experience ideally with an agency or in the marketing, digital, or social space of a large brand. - Significant experience with project management tools (e.g., Monday.com). - Preferred experience with CRM tools (e.g., Zoho). - Must have an understanding of social media services. - Preferred experience in people management. - Familiarity with social media data. Benefits - 100% Remote working. - 33 days of holiday (including bank holidays). - Birthday off. - Annual Occasion Day off for an important event. - 1 Volunteer day off. - Paid Sick time off. - Group Insurance Medical plans with generous employer contribution. - Dental and Vision plans. - FSA & HSA Options, with employer contribution to HSA on select plans. - 401k with employer matching. - Employer Paid Long-Term/Short-Term Disability. - Enhanced family-friendly policies. - Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave. - Wellbeing Support. - 3 x Wellbeing Days. - Flexible Fridays (Working half day).

Job Requirements

  • Strong accuracy skills and attention to detail.
  • Logical thinking with creative troubleshooting and problem-solving ability.
  • Strong written and verbal communication skills.
  • Strong organisational and time management skills.
  • Level of confidence and gravitas when liaising with clients.
  • Proven people management skills.
  • Ability to proactively identify pain points and opportunities with clients.
  • Effective relationship building skills.
  • Ability to work under pressure to meet key client deliverables.
  • Knowledge of emerging industry practices.
  • Excel, PowerPoint, Google Drive, and Basecamp skills.
  • Strong report writing skills.
  • Must have Project Management experience ideally with an agency or in the marketing, digital, or social space of a large brand.
  • Significant experience with project management tools (e.g., Monday.com).
  • Preferred experience with CRM tools (e.g., Zoho).
  • Must have an understanding of social media services.
  • Preferred experience in people management.
  • Familiarity with social media data.

Benefits

  • 100% Remote working.
  • 33 days of holiday (including bank holidays).
  • Birthday off.
  • Annual Occasion Day off for an important event.
  • 1 Volunteer day off.
  • Paid Sick time off.
  • Group Insurance Medical plans with generous employer contribution.
  • Dental and Vision plans.
  • FSA & HSA Options, with employer contribution to HSA on select plans.
  • 401k with employer matching.
  • Employer Paid Long-Term/Short-Term Disability.
  • Enhanced family-friendly policies.
  • Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
  • Wellbeing Support.
  • 3 x Wellbeing Days.
  • Flexible Fridays (Working half day).

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