• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs • Scope, shape and present technical workshops to drive Algolia’s adoption • Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience. • Work across the organisation and escalate as necessary for confirmation of solutions or other options. • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers. • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting. • Proactively identify and work with the customer to resolve technical risks and bottlenecks. • Provide guidance on how to optimise the use of their environment.

• Combine technical expertise with customer empathy to deliver world-class support across the entire customer journey. • Own the technical customer relationship from implementation to ongoing support and ticket resolution. • Triage, debug and resolve issues, shipping fixes or implementing small features when needed. • Shield engineering teams from daily flow of customer requests while ensuring customer needs are met. • Translate customer conversations into structured, actionable engineering work. • Create tutorials, customer walkthroughs, and step-by-step enablement content as needed.

• Provide comprehensive onboarding and activation support to users and partner organizations. • Deliver structured live trainings, workshops, and individualized coaching focused on platform tools, workflows, and best practices. • Support campaigns, product launches, and other critical moments by offering real‑time assistance and issue resolution. • Identify adoption challenges, gather qualitative insights, and share informed recommendations with Customer Success and Product teams. • Develop onboarding frameworks, templates, playbooks, and training materials to enable scalable, repeatable activation processes. • Serve as a trusted and empathetic guide, ensuring new users feel supported and confident as they engage with the platform.

• Serve as a dedicated point of contact and advocate for a portfolio of customers within the OutSystems Growth segment, building strong relationships and understanding their evolving needs. • Work closely with OutSystems Accounts teams to drive the customers’ Application and Agentic strategy with OutSystems. • Answering Technical and Best Practices questions from customers. • Proactively develop and implement scalable engagement - perform technical reviews and share knowledge to identify and prevent potential issues. • Understand your customers' OutSystems ecosystem and IT landscape. • Provide excellent customer engagement regarding their OutSystems use. • Ultimately… turn customers into highly successful advocates of the OutSystems technology.