• Lead and coordinate the investigation of a potential safety concerns with key stakeholders, including but not limited to Torc Engineering and Fleet Operations. • Actively monitor the teams’ investigations as they identify trends, possible safety-related defects, and/or non-compliances. • Conduct thorough, data-driven, but timely, investigations to determine the scope, cause, and consequence of the issue, the root cause, and all potential corrective actions. • Actively track and manage identified issues from the onset of an investigation through its conclusion. • Conduct field inspections of post-event vehicles or in-service vehicles as necessary. • Provide recommendations to leadership and governance bodies on possible actions for the identified issues. • Provide timely notification to management of potential safety concerns based on the severity. • Monitor field fix performance for effectiveness and recommend additional actions as necessary. • Collaborate with the Safety Data and Analysis Director to identify and develop novel analytical methods and tools to facilitate the identification of concerns, support safety investigations and apply available analytics data to ongoing safety investigations and safety risk management. • Support the production data collection parameters and the review process required for safety performance monitoring and regulatory compliance. • Communicate with NHTSA and other Federal and State agencies about open investigations, and emerging issues. • Manage the regulatory reporting of safety defects and coordinate with our business partners. • Foster a cohesive and supportive team environment by putting the needs of the team first, through the elimination of roadblocks, coaching, mentoring, and other actions to help team members develop and perform to their highest potential. • Responsibilities include employee team building and training, performance management, scheduling and assigning work, resource management, enforcing policies, and procedures, and proactively managing employee relations and conflict while representing Torc’s core values

• Build and lead a data protection team, including hiring, mentoring, and developing team members • Develop and maintain the enterprise data classification framework and labeling strategy • Establish data governance policies and procedures • Create and oversee the data stewardship program • Design and implement data protection controls across all data stores • Establish data ownership model and accountability framework • Lead the development of data handling standards and procedures • Oversee data protection impact assessments • Manage relationships with key stakeholders including Legal, IT, and Product Business Units • Guide the implementation of DLP solutions and data protection tools • Oversee eDiscovery programs and processes • Guide the development of data inventory and mapping initiatives • Ensure proper data retention and disposal practices • Develop risk assessment methodologies for data protection • Create and maintain data protection metrics and reporting • Ensure compliance with relevant regulations and standards

• Report directly to the Regional Business Leader, ensuring alignment with the overarching goals and strategies of the sales team. • Build trusted relationships with healthcare providers, and multidisciplinary care team offering expert insights and ensuring they have the tools to start patients on appropriate therapies. • Develop and maintain strong working relationships with target HCPs to enhance awareness of the assigned therapeutic area, including the safety and efficacy of Acadia’s products. • Deliver MLR-approved, education-focused messages, as well as therapeutic area disease-state information to target HCPs, equipping them with tools to facilitate robust patient conversations. • Strategically plan and execute territory business plans to consistently exceed goals, achieving call activity, adherence targets, and financial objectives for the assigned territory. • Cultivate and maintain strong connections with key opinion leaders (KOLs) and relevant stakeholders in your territory. • Address customer concerns quickly and collaborate with internal teams to resolve issues efficiently. • Analyze sales potential and optimize your outreach to maximize results, while working within budget and compliance guidelines. • Collaborate seamlessly with cross-functional teams to align strategies and deliver exceptional support to patients and providers. • Participate in local and national patient advocacy events, weekend events, conferences, and training sessions to stay ahead of industry trends. • Stay informed about market trends and Acadia’s products, ensuring deep knowledge of your therapeutic area. • Maintain a positive, solutions-oriented attitude while thriving in a dynamic, fast-paced environment. • Guide customers on product pricing and access, acting as a liaison with internal teams for more complex questions. • Demonstrate professionalism, accountability, and compliance in all responsibilities. • Actively pursue personal and professional development, taking on leadership opportunities as they arise. • Represent Acadia with pride, reflecting our mission, values, and culture in every interaction.

• Lead, coach, and develop a team of Ops Associates on the Credentialing and Enrollment Operations team • Oversee the design and implementation of payor builds or process improvements while protecting quality, compliance, and operational performance • Manage the roadmap for ongoing improvements to operational workflows • Work closely with the Manager of Credentialing Operations and the Manager of Enrollment Operations to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale • Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count and payor network