By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Case Management Associate PRIMARY PURPOSE: To access and assign workers compensation, disability and liability cases applying current policies and procedures per state workers compensation laws; and to increase efficiency of operation by providing general customer support duties and supporting the medical staff in a team environment. ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - ​Accesses and assigns cases for medical case management, utilization review and clinical consultation. - Provides accurate information to callers based on customer requests; triages telephone calls between utilization review, clinical consultation and telephonic case managers. - Enters new claims data into the claims management system accurately; maintains data integrity. - Supports clinical staff through the completion of components of the case management and utilization review process. - Schedules diagnostic tests and physician appointments as assigned. - Provides channeling services for injured workers, employers and claims examiners by directing into PPO network for treatment. - Gathers statistics for record keeping and provides reports as required. - Ensures by confirmation that fax forms and filings required by regulatory agencies have been received; distributes, faxes, mails and copies incoming and outgoing correspondence. ​ Education & Licensing Associate's degree or two (2) years of college preferred. Experience One (1) year of administrative experience required. Customer service experience in a medical field preferred. Worker's compensation, disability and/or liability claims processing experience preferred. Skills & Knowledge - Knowledge of medical and insurance terms - Knowledge of ICD 9 and CPT coding systems - Excellent oral and written communication, including presentation skills - PC literate, including Microsoft Office products - Analytical and interpretive skills - Strong organizational skills; detail-oriented - Good interpersonal skills - Ability to work in a team environment - Ability to meet or exceed Performance Competencies TAKING CARE OF YOU BY - Offering a blended work environment. - Supporting meaningful work that promotes critical thinking and problem solving. - Providing on-going learning and professional growth opportunities. - Promoting a strong team environment and a culture of support. - Recognizing your successes and celebrating your achievements. - Thrives when everyone is working towards the same vision/goals. - We offer a diverse and comprehensive benefits package including: - Three Medical, and two dental plans to choose from. - Tuition reimbursement eligible. - 401K plan that matches 50% on every $ you put in up to the first 6% you save. - 4 weeks PTO your first full year. ​NEXT STEPS If your application is selected to advance to the next round, a recruiter will be in touch. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

About the role At Flatiron School, we are on a mission to transform lives through education, guiding potential students on an exciting journey toward dynamic careers in the tech industry. Our diverse student body is united in their aspiration to excel in cutting-edge fields such as Software Engineering, Data Science, and Cybersecurity. We seek a highly motivated and persistent Inbound Admissions Representative to join our Admissions team. In this role, you will manage and convert inbound inquiries from prospective students into successful enrollments. Your primary focus will be to understand prospective students' needs, provide detailed information about our programs, and guide them through the enrollment process. What you'll do - Manage the applicant pipeline, review applications, assess eligibility and program fit, and maintain accurate, up-to-date candidate records in the CRM. - Conduct structured screening interviews using consistent evaluation criteria to assess readiness and recommend qualified candidates. - Serve as the primary point of contact for candidates and prospective students, respond promptly and warmly to inbound inquiries via phone, SMS, email, and interviews; provide clear updates, feedback, and program information throughout the process. - Coordinate interviews and enrollment events, handle scheduling, stakeholder communication, timely follow-ups, and staff information sessions and Q&As. - Nurture prospective students through to enrollment, follow up to facilitate decisions, assist with deposits and financing, handle deferrals and cancellations, and minimize withdrawals. - Manage financial clearance, monitor loan statuses and payments daily, ensure timely payment, flag issues to students, and maintain relationships with finance partners. - Support pre-start matriculation, keep students on track to complete all tasks before day one, troubleshoot issues with payments, loans, or pre-work access, and escalate to relevant teams as needed. - Collaborate cross-functionally with Admissions, Partnerships, Finance, Marketing, Student Services, and Leadership to align on hiring needs, optimize lead conversion, and finalize Day 1 rosters. - Track, report, and improve performance, monitor enrollment and conversion data, meet or exceed KPIs, and contribute to process and system improvements. Qualifications - Self-motivated and driven to achieve sales goals. - 3+ years in an SDR, inside sales, admissions, or account management role. - An expert and empathetic communicator. You are patient, personable, and able to communicate with a wide range of people, from spinal surgeons to stay-at-home parents. - Highly organized and effective at managing time. You know how to create a schedule and adapt when things deviate from the schedule. You are comfortable with ambiguity and excited to take on small projects. - Close attention to detail with a “no stone unturned” and “persistence wins” mentality. - You are excited to become an expert on all things related to Flatiron School and to share your knowledge with others. - Experienced in using CRMs and databases (we use Close). - Proficient in spreadsheets in either Google Sheets or Excel. - Data-savvy; able to spot patterns in student data and make recommendations based on it. - Passion for education, workforce development, and expanding access to tech careers. Expected Compensation - $60K-$70K annually Please note, we are only set to up hire in applicants residing in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, MD, MA, MI, MN, MO, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI

Position Title: Intake Coordinator Report to: Intake Supervisor Position Details: The intake coordinator is a self-motivated, task oriented and able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new processes and tasks, in a customer service world. This position is responsible for working with the intake team and individually reviewing, processing and inputting pt referrals into our provided software. Customer service, communication and multi-tasking are a big part of this position, as you may be required to make phone calls for updates or request to patients or referral sources. Key responsibilities: - Receive incoming referrals for processing. - Gather all admissions paperwork and entering it digitally. - Verifying medical insurance coverage and benefits for each patient. - Processing each referral in its entirety. - Answering phone and email inquiries. - Addressing any patient and referral source questions complaints or concerns. - Performing clerical work, such as copying, and faxing as needed. - Preparing and maintaining patient charts. - Complying with the regulations and policies of the facility. - Managing portals with incoming referrals for potential patients. - Any other intake job assignments given. - Be able to multitask when processing referrals, answering phones and responding emails. Minimum requirements: The requirements listed below must be documented and/or observed. - High school degree or GED - At least one (1) year experience in a home health intake - Prior experience working in a fast-paced office environment. - Comfortable working with Microsoft Office products. - Reliable transportation. - Available to work overtime if required. - Any other jobs you are assigned.

• Act as L3 escalation for complex OKTA incidents and service requests • Troubleshoot and resolve advanced MFA, SSO, and authentication issues • Support OKTA administration including policies, groups, and application configurations • Handle P1/P2 incidents and contribute to root cause analysis and problem management • Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents) • Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls • OKTA Platform Support 2nd Level – Day to day, policy activities, group updates. • Daily Incident Management 2nd & 3rd Level (2500 a month) • Release Management (New OKTA Agents as required) • Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff. • Day to day Service Requests IP whitelisting Management • Management of CMDB x 2 OKTA Mastered List ( create direct in OKTA application) and Approvers List • Admin Access Management • Admin Access Attestation • Service Account Management • Service Account Attestation Management • OKTA Mastered Accounts and Approvers. • Hypercare Service for new criteria or upgrades • Assist with audit, compliance, and access review activities • Maintain SOPs, runbooks, and technical documentation • Mentor and support L2 OKTA administrators