Job Closed
This listing is no longer active.
A stellar, high-quality medical team made up of leading-edge professionals is one of the factors that sets Independence Health System (IHS) apart.
Care Center Agent
Location
United States
Posted
104 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Care Center Agent
Independence Health System
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsibilities include: - Obtaining accurate demographic information and verifying proper insurance information. - Data reporting and obtaining referrals and authorizations. Qualifications - Minimum: High School Diploma or equivalent - Preferred: Medical Terminology Requirements - Minimum: Proven basic computer skills and ability to type 35 words per minute. - Preferred: One year experience in a switchboard, medical practice, or call center. Physical Requirements The following frequency definitions apply to all Physical Requirements unless otherwise noted: - Occasional: (0-1/3 of day, 0 - 2.5 hrs/day, 1 - 4 reps/hr) - Frequent: (1/3 - 2/3 of day, 2.5 - 5.5 hrs/day, 5 - 24 reps/hr) - Constant: (> 2/3rd of day, > 5.5 hrs/day, > 24 reps/hr) Physical activities include: - Sitting: Body remains in a seated position - CONSTANT - Twisting: To rotate the upper body forward - OCCASIONAL - Reaching Horizontal: To extend the arms and hands outward, remaining under shoulder height - CONSTANT - Grasping: Using functional gripping of the hand to handle an object - CONSTANT - Finger Manipulation: To manipulate objects with the use of fingers - CONSTANT - Seeing: Using visual feedback to accomplish a task or activity - CONSTANT - Hearing: Using sound feedback to accomplish a task or activity - CONSTANT - Repetitive Upper Extremity Use: Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT Specific Job Responsibilities (Essential Functions) - Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. - Maintains scheduling system to ensure records are accurate and complete. - Obtains referrals, authorizations, and demographic information for patients. - Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems. - Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. - Performs other duties as assigned. Organizational Responsibilities - Completed mandatory education, annual competencies and department specific education within established timeframes. - Completed annual employee health requirements within established timeframes. - Maintained license/certification, registration in good standing throughout fiscal year. - Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques. - Adheres to regulatory agency requirements, survey process and compliance.
Job Requirements
- Minimum: High School Diploma or equivalent
- Preferred: Medical Terminology
- Minimum: Proven basic computer skills and ability to type 35 words per minute.
- Preferred: One year experience in a switchboard, medical practice, or call center.
- Physical Requirements
- The following frequency definitions apply to all Physical Requirements unless otherwise noted:
- Occasional: (0-1/3 of day, 0 - 2.5 hrs/day, 1 - 4 reps/hr)
- Frequent: (1/3 - 2/3 of day, 2.5 - 5.5 hrs/day, 5 - 24 reps/hr)
- Constant: (> 2/3rd of day, > 5.5 hrs/day, > 24 reps/hr)
- Physical activities include:
- Sitting: Body remains in a seated position - CONSTANT
- Twisting: To rotate the upper body forward - OCCASIONAL
- Reaching Horizontal: To extend the arms and hands outward, remaining under shoulder height - CONSTANT
- Grasping: Using functional gripping of the hand to handle an object - CONSTANT
- Finger Manipulation: To manipulate objects with the use of fingers - CONSTANT
- Seeing: Using visual feedback to accomplish a task or activity - CONSTANT
- Hearing: Using sound feedback to accomplish a task or activity - CONSTANT
- Repetitive Upper Extremity Use: Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT
- Specific Job Responsibilities (Essential Functions)
- Schedules appointments for patients by phone when they call in following medical practice scheduling protocols.
- Maintains scheduling system to ensure records are accurate and complete.
- Obtains referrals, authorizations, and demographic information for patients.
- Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems.
- Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor.
- Performs other duties as assigned.
- Organizational Responsibilities
- Completed mandatory education, annual competencies and department specific education within established timeframes.
- Completed annual employee health requirements within established timeframes.
- Maintained license/certification, registration in good standing throughout fiscal year.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques.
- Adheres to regulatory agency requirements, survey process and compliance.
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
Data Entry & Sales Representative (Work at Home) Now Hiring!
Jobconversion, LLCThank you for your interest!
Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience. You'll meet these requirements to work from home remotely • Stable Internet connection • Work can be done using the following: Phone device, laptap or computer • Must be able to type accurately with a minimum speed of 30 words per minute • Able to focus on tasks without being distracted • Must be resident of the US • Not afraid of emailing clients as needed We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office. Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more • Must be 16 years of age or older • Must be proficient with basic PC skills • Must have an internet connection • Basic english written language • Basic english spoken language Thank you for your interest!
Personnel Management Agent
Ministère des armées. Liberté, égalité, fraternité.Personnes à contacter : dcsca-arcueil.gestionnaire.fct@intradef.gouv.fr stephanie.porcher@intradef.gouv.fr
Role Description Au sein du bureau des ressources humaines régional (BRHR) et sous l’autorité du chef de la section des personnels civils, vous aurez pour mission principale d’assurer des opérations nécessaires à l'administration et à la gestion du personnel civil. - Tenir à jour les dossiers individuels des agents de l’établissement. - Travailler sur l’outil de gestion SIRH Alliance NG. - Préparer les actes d’administration individuels et collectifs en lien avec le centre ministériel de gestion de Saint-Germain-en-Laye. - Participer aux travaux des médailles, de récompenses et punitions. - Assurer le suivi de la notation des ouvriers de l’état. - Suivre l’évaluation des personnels civils de l’établissement via l’outil de gestion ESTEVE. - Accueillir et renseigner les administrés sur leur situation personnelle. Qualifications - Expérience en RH. - Rigueur et capacité à travailler en équipe. - Discrétion, objectivité, impartialité et organisation. Requirements - Une formation adaptée vous sera délivrée. Éléments de candidature - Documents à transmettre : CV et lettre de motivation obligatoires. Personnes à contacter - catherine.donval@intradef.gouv.fr - isabelle.gallaire@intradef.gouv.fr
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients • Enter patient demographics, insurance, and referral information into EMR • Cancel and reschedule appointments, as assigned • Work as directed/as needed • Maintain and follow HIPAA policies and procedures • Other relevant duties as assigned by the Manager/Director
• Places orders for customers and ensuring they have the best shopping experience possible • Communicates new website features to customers (JR Plus, Cigar of the Month Club, Shop JR app. Loyalty program, Bonus Buys available, etc.) • Up sell product to customers (Example – Bonus Buy, Subscription, and other products and services) • Participate in weekly training • Participate in ongoing sales and customer service coaching’s • Provide best-in-class customer service • Answer e-mails tickets that come in through salesforce as assigned • Provide online chat (LiveChat) customer service as needed • Flag items suspected of Fraud and forward to Leads/Supervisors • Handle escalated calls when necessary • Notify team leads and/or helpdesk of any system related issues being communicated by customers • Other duties and responsibilities as assigned
