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Creative Operations Manager
Location
Tennessee
Posted
140 days ago
Salary
$80K - $110K / year
Seniority
Senior
Job Description
Creative Operations Manager
Zeta Global
• Own the end-to-end creative workflow, from intake and prioritization through delivery and post-project analysis • Design, implement, and continuously optimize creative processes that support high-volume CRM and integrated creative production • Establish clear intake, prioritization, and planning frameworks that balance business urgency, creative quality, and team capacity • Own the Creative Studio’s operating system, with Asana as the primary workflow platform — including workflow architecture, governance, dashboards, reporting, and adoption • Integrate and collaborate across additional tools and systems as needed, including Jira, Basecamp, and shared operational platforms • Build and maintain documentation including SOPs, workflow maps, operating guidelines, and reference materials • Act as a strategic partner to Creative Directors, Strategy, Analytics, DataCloud, and Marketing teams to align priorities, streamline handoffs, and improve delivery efficiency • Manage creative dependencies and timelines across cross-functional initiatives, particularly CRM and lifecycle programs • Serve as a trusted operational voice in planning conversations, helping teams scope work, set realistic timelines, and mitigate risk • Own resourcing, capacity planning, and workload balancing across the Creative Studio • Build and maintain reporting dashboards that provide visibility into utilization, delivery health, volume, turnaround time, and operational KPIs • Use data and insights to proactively identify bottlenecks, recommend solutions, and inform leadership decision-making • Establish operational QA checkpoints to ensure high standards of execution and consistency • Identify workflow friction points and lead process improvements that reduce manual effort and improve speed to market • Manage and mentor two direct reports, developing a high-performing Creative Operations function • Set clear expectations, provide coaching, and create growth paths for operational talent within the studio • Foster a collaborative, service-oriented operations culture that supports creative excellence • Play an active role in Creative Studio leadership rituals, including quarterly business reviews, planning cycles, and cross-team alignment initiatives • Contribute to long-term operational strategy as the Creative Studio continues to scale
Job Requirements
- Bachelor’s degree in Operations, Project Management, Communications, Creative Production, or a related field
- 4–6+ years of Creative Operations or Project Management experience within a creative agency or in‑house brand/marketing team
- Hands‑on expertise with Asana as a primary project management tool (required)
- Experience with Jira, Basecamp, and other workflow or issue‑tracking systems
- Working understanding of Figma and Adobe Creative Cloud, with the ability to collaborate effectively with design teams
- Comfort using AI‑assisted tools to streamline workflows, enhance creative output, and support operational excellence.
- Familiarity with AI‑powered productivity or creative tools, with a willingness to learn and adopt new capabilities as they evolve.
- An openness to integrating AI into daily workflows to improve draft creation, research, task management, or operational reporting.
- Ability to identify opportunities where AI can improve speed, clarity, or efficiency across creative production pipelines.
- Experience leveraging AI‑powered tools (Copilot, ChatGPT, etc.) to support creative or operational workflows.
- Strong knowledge of creative workflows across digital, CRM, and integrated creative production
- Experience managing people, developing talent, and fostering team collaboration
- Exceptional communication, organization, and stakeholder management skills
- Ability to turn ambiguity into structure and build operational systems from the ground up
- A proactive, systems‑minded operator who thrives in fast‑paced environments and enjoys building processes that scale
- Comfort navigating ambiguity and translating it into structure, clarity, and action
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
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