• Lead day-to-day operations ensuring consistent execution across products, platforms, and services; • Partner with executive leadership to develop and implement operational strategies aligned with organizational goals and growth objectives; • Establish operational priorities, capacity plans, and resource allocation models to support scaling initiatives. • Design, document, and execute new processes to enhance efficiency, quality, and scalability; • Develop and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards; • Identify operational risks and bottlenecks; implement mitigation strategies, corrective plans and AI first workflows. • Develop and manage operational budgets, forecasts, and cost-control initiatives; • Analyze operational spend, and unit economics to improve margins and financial performance; • Support business cases for new programs, tools, or operational investments. • Proven ability to implement new systems globally such as Jira and Smartsheets, and ability to implement systems integrations; • Ability to work cross-functionally to develop implementations strategies and run projects to smooth execution; • Implement pricing changes or new pricing models in excel and Salesforce.com and be point person for questions.

• Manage a premium short-term rental (STR) portfolio • Oversee the Philippines-based Virtual Assistant (VA) team • Ensure guest communication in English or German meets high standards • Monitor reviews and guest messages, handle disputes • Create and refine operational processes based on guest feedback

• Serve as strategic advisor to the CMO on key marketing initiatives • Lead cross-functional projects spanning marketing, sales, product, and customer success • Drive quarterly business reviews, campaign retrospectives, and strategic planning sessions • Drive strategic and operational support for Board reporting • Monitor marketing KPIs and campaign performance, identifying optimization opportunities • Facilitate and support executive-level marketing decisions and priority setting • Streamline marketing team operations and campaign execution processes • Oversee marketing technology stack optimization and integration projects • Manage marketing budget tracking, forecasting, and vendor relationship coordination with FP&A partners • Implement process improvements to increase team efficiency and campaign effectiveness • Lead marketing automation workflows and lead management optimization • Manage high-impact marketing initiatives including product launches, event strategies, and market expansion • Coordinate complex, multi-channel marketing campaigns from planning through execution • Lead marketing transformation projects such as process or program improvement or new tool implementations • Support brand refresh, messaging updates, and positioning strategy development • Directly manage, mentor, and develop a team of Marketing Operations and Analytics professionals, fostering a culture of continuous improvement. • Define the team’s roadmap and resource allocation to ensure the operations function is ahead of the business's growth needs. • Facilitate marketing team meetings, standups, and cross-functional alignment sessions • Manage internal marketing communications and team updates • Support marketing leadership development and team performance optimization • Serve as liaison between marketing and other departments on shared initiatives • Own marketing reporting infrastructure and executive dashboard development including working with enterprise data team • Conduct deep-dive analysis on campaign performance, attribution, and ROI • Support marketing spend optimization and budget allocation decisions • Lead marketing attribution modeling and measurement framework improvements • Analyze funnel performance and identify conversion optimization opportunities

• Analyzing sales data and performance metrics to identify trends and areas for improvement. • Creating and updating sales reports and dashboards. • Supporting the sales team in executing their processes by helping with CRM (Customer Relationship Management) systems. • Assisting in managing sales pipelines and tracking opportunities. • Helping in the preparation of sales presentations, proposals, and other sales collateral. • Updating and maintaining CRM databases with accurate customer and sales information. • Identifying and recommending improvements to the sales operations process. • Working with other departments such as marketing, finance, and product teams to align sales efforts. • Communicating with team members and stakeholders regarding sales initiatives and goals.