• The Executive Director (ED) is the Clinical Operations lead in a country/cluster and is responsible for execution of all Clinical Trials in scope for Global Clinical Trial Operations (GCTO) country operations • Adherence to GCP, local and global policies and procedures to conduct high-quality, inspection ready studies is essential • The position is accountable for trial quality and audit responses and completion of CAPAs • Ensures a single point of contact for managing clinical trial execution in all its aspects across phases in scope of GCTO within the country/cluster • Supports the regional GCTO leadership team, leading strategic development of their country/ cluster to deliver clinical trials as per global clinical research pipeline requirement • Strategic country/ cluster representative for initiatives at all levels of the organization. • Build and lead the team to effectively manage resources ensuring appropriately skilled and high performing team to effectively deliver the portfolio across therapy areas and achieve on agreed GCTO, GCD, and Research and Development objectives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves owning the full lifecycle of a sample distribution program, ensuring that all phases from design through delivery are executed on schedule and in compliance with regulatory requirements. - Develop and maintain SOPs and PDMA compliance documentation - Coordinate the technical implementation of sample-tracking tools in the CRM system - Train the field sales team on proper sampling procedures - Act as the primary liaison between the client and salesforce, presenting project updates and reports This is a remote, contractual position, that goes until the end of September 2026, with the likelihood of extension. Candidates applying for this role must be located in the EST or CST time zones of the USA. Key Responsibilities - Oversee the entire physician sampling initiative from defining processes and launching new sample offerings to ongoing distribution and reconciliation - Manage logistics and inventory, tracking sample usage, and closing the loop on returned or expired samples - Coordinate between clinical operations, medical affairs, and commercial teams to ensure alignment with clinical guidelines and product lifecycle strategies - Collaborate with clinical data management and medical affairs teams to capture and document clinical data related to physician sampling programs - Support audit readiness by ensuring documentation and sampling processes meet clinical trial support standards - Contribute to clinical process improvement initiatives, ensuring digital tools and operational processes support commercial sampling activities - Draft, update, and enforce SOPs and compliance materials for all sampling activities - Work closely with IT and technical teams to implement or upgrade the CRM’s sample-tracking module - Design and deliver training programs for the sales field team on sampling SOPs and PDMA compliance - Serve as the main point of contact for client teams and physician offices - Track program performance and prepare regular reports on sample distribution, inventory levels, and compliance KPIs Qualifications - 4-5 years’ experience managing pharmaceutical or sales support programs - Demonstrated ability to run a full sample program “from end to end”, including inventory management and sample accounting - Solid knowledge of FDA/PDMA regulations for drug samples - Proven skill in writing and maintaining SOPs and compliance documents for projects - Hands-on experience with CRM platforms (e.g. Salesforce, Veeva) - Ability to coordinate with IT and vendors on system configuration and data integration - Background in pharma or biotech environments, especially commercial operations - Experience working in pharmaceutical, biotech, or clinical research environments - Understanding of clinical governance frameworks such as GxP (GCP, GVP, or GMP) - Experience collaborating with clinical stakeholders, regulatory teams, or medical affairs - Familiarity with clinical documentation standards, audit preparation, and healthcare regulatory oversight Preferred Qualifications - Experience with sample distribution software or electronic sample closets - MBA or advanced degree in life sciences/pharmacy; PMP or Six Sigma/Lean certification - Exposure to clinical systems integration - Experience supporting clinical-commercial hybrid programs - Background working in regulated healthcare environments

• Responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs • Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program • Develop and implement action plans to address deficiencies and improve care delivery • Conduct regular audits and quality reviews to ensure compliance with clinical policies & procedures • Facilitate staff education and training related to quality improvement, patient safety, and best practices • Collaborate with physicians, nurses, dietitians, social workers, and leadership to support evidence-based clinical initiatives • Prepare and present quality reports to clinic leadership and governing bodies • Ensure accurate documentation, data collection, and reporting for internal and external stakeholders • Promote a culture of accountability, safety, and continuous improvement within the clinic • Manage the execution and achievement of Quality key performance indicators and other clinical initiatives

About Us At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. About The Role We're rapidly growing our clinical team as we cultivate new partnerships with enterprises across the healthcare spectrum. We're looking for an experienced Registered Nurse (RN) to work as a Clinical Manager to oversee our west coast region as well as future markets in the nation as we continue to expand. This role will report to the Director of In Home Care and you will collaborate closely with all Clinical Managers and internal stakeholders to effectively lead the charge of the Sprinters in your assigned regions. The ideal candidate will be an experienced leader with demonstrated ability to effectively manage teams, identify and create solutions. Clinical Operations Management Oversee the daily operations of the clinical field team, ensuring smooth workflow. Develop and implement policies and procedures to maintain high standards of care. Monitor patient care quality, ensuring adherence to clinical guidelines and best practices. Staff Supervision & Development Recruit, train, and manage the clinical Sprinter team. Conduct performance evaluations and provide ongoing coaching and support. Compliance & Quality Assurance Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.). Monitor incident reports and implement corrective actions as needed. Lead quality improvement initiatives to enhance patient safety and service delivery. Financial & Resource Management Control expenses, and allocate resources effectively. Optimize clinical workflows to improve efficiency and reduce costs. Patient Care Coordination Address patient concerns and ensure a patient-centered approach to care. Respond to abnormal labs, tests, vitals- assess, triage patients to ensure proper follow up care is received. Implement strategies to improve patient satisfaction and outcomes. Collaboration & Communication Work closely with the Clinical Manager team and cross functional teams to ensure Sprinters are supported in the field and all teams are aligned. Attend management meetings and provide updates on clinical operations for your market. You will thrive at Sprinter Health if you have: The desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the  business Flexibility, humility, and a sense of humor Excitement for working in a fast-paced startup Experience and Skills 5+ years of Registered Nurse experience Experience in a healthcare startup or virtual management experience preferred Direct report management experienceProficient at working with modern technology Able to do extensive travel of up to 50% This position will be a hybrid role where you will work some days from home and others travel to various coverage regions to meet Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here . All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com. Compensation Range: $110K - $150K