The Customer Support Specialist will handle day-to-day special requests for all Clear Capital valuation products while building relationships with our valued customers. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our customers’ lives easier by making their businesses run smoother. Every time we have contact with customers, we have opportunities to improve their work day. Even if the customer has an issue to resolve, an Account Specialist’s prompt and sincere response can make the customer’s day better. What You Will Work On - Foster positive customer relationships through day to day interaction - Respond to high priority voice and email requests - Provide status updates on orders - Customer implementation support - Correct products that are returned by customers - Facilitate order completion - Work with other departments to help process workflow and ensure customer needs are met Who We Are Looking For - Excellent verbal and written communication skills - Proficient in MS Excel skills and capable of manipulating large spreadsheets of data - Demonstrated strong work ethic - Demonstrated ability to identify patterns and trends and proactively implement changes as needed. - Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume - Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects - Quality Assurance experience is a plus - Prior customer service experience is a plus - Experience working on the Commercial and/or Quality Assurance teams is a plus - Ability to work overtime (OT) when needed What You Can Expect - Compensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. - Inclusive benefits package offering: - Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources. - Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team. - Career and skill development resources to help advance your career and personal growth. - A mission-driven environment where your work makes a measurable impact on the real estate industry. What We Value - Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers. - Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit. - Lift others up - We lead with empathy and strive to improve the lives of those around us. - Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact. - Raise the bar - We don’t settle for industry standards, we redefine them. About Us Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001. Clear Capital is an equal-opportunity employer. To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

We partner with independent contractors who are serious about remote work and capable of managing their responsibilities in a professional home office environment. This Opportunity Is Ideal For Individuals Who: - Can follow structured systems without hand-holding - Show up consistently and on time - Understand that remote work requires accountability Role Overview - Provide customer service support via phone - Resolve inquiries using established processes - Document interactions accurately - Maintain performance standards throughout certification and production Requirements What You Should Know Before Applying - This is a 1099 independent contractor opportunity - Certification attendance is mandatory - Startup and equipment requirements apply - Missing certification or performance benchmarks may result in removal Technical & Workspace Requirements - Quiet, distraction-free home workspace - Wired high-speed internet - Windows-based PC (no Mac or Chromebook) - USB headset required prior to start Pay Structure - Contract rates typically range $12–$15/hour , depending on program - Advancement opportunities are performance-based, not guaranteed This opportunity rewards consistency, preparation, and follow-through. ​ Benefits Work From Home Flexible Schedule - You Choose Your Own Schedule We contract with agents within the United States, with the EXCEPTION of: California, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin. ​

Position: Digital Engagement Agent Job Summary: As a Digital Engagement Agent, you will be responsible for connecting with customers and prospective customers across various digital channels. You will respond to customer inquiries, address concerns, and create positive interactions on platforms such as Yelp, Facebook, email, and other digital platforms. Your goal is to foster meaningful connections, provide exceptional customer service, and contribute to the growth of our online community. If you’re passionate about connecting with people, eager to grow, and ready to enhance your customer service skills, we want you on our team! Apply today and show us how you can elevate our customer service experience to the next level! About us: We are a leading, family-owned bathroom remodeling company based in San Diego County, specializing in shower and bath transformations. With a commitment to excellence, we take pride in being recognized as the "Best Kitchen & Bath Remodeler" by Union Tribune’s San Diego’s Best Of in 2022, 2023, 2024, and 2025. As the fastest-growing bathroom remodeling company in Southern California, we are dedicated to creating beautiful spaces for our clients while fostering a great team environment. If you are hired, you are not just joining a company, you will be joining a team, and a family. At Shugarman’s Bath, we don't just value quality; we prioritize it. With our name on everything we do, we take the quality of our work very seriously. And we care even more about the experience of our customers. Check out our awesome team on Instagram: @shugarmansbath.com Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs) What You’ll Do: - Respond to Customer Inquiries: Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media platforms, ensuring timely, professional, and friendly interactions. Offer assistance via text, email, and messages, while accurately recording customer details in our system to ensure seamless service - Problem Resolution: Address customer concerns, resolve issues, and provide clear, accurate information to ensure customer satisfaction. - Engagement: Engage with customers proactively by participating in conversations, sharing relevant content, and fostering positive relationships with our online community. - Brand Representation: Maintain a consistent brand voice and tone in all interactions, ensuring that the company’s values and mission are reflected in each response. - Feedback Reporting: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience. - Collaboration: Work closely with the contact center team to escalate issues, share customer insights, and align on messaging. Why You'll Love Working With Us: - Work-from-home: because who doesn’t love the comfort of their own space? - Earning Potential: A bonus opportunity is available, allowing you to maximize your earnings. - Supportive Team Environment: Work with a team that values collaboration, support, and a strong sense of community. We truly care about each other. - Be Part of a Winning Team: Join a company recognized as the best in the industry. You are the perfect fit for this role if you: - You must live in: California, Arkansas, Oklahoma, or Washington. - Thrive in a remote work environment, enjoying the flexibility of working 100% from home. - Have a dedicated and quiet workspace at home that allows for focused, uninterrupted work. - Have a reliable high-speed internet connection to ensure seamless communication and productivity. - Are passionate about advancing your career - Are interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools) - Are punctual and reliable, ensuring that you consistently meet deadlines and work expectations. - Are comfortable with learning and using various software platforms, including Salesforce, Five9, and Hatch (training will be provided, if needed). - Have availability to work on weekends - Possess strong communication and interpersonal skills. - Enjoy working in a fast pace, team environment - Have a high attention to detail in data entry and customer interactions. - Have the ability to handle multiple tasks and work under pressure. - Hold a high school diploma or equivalent required; degree preferred. - Are able to use a computer for extended periods. - Enjoy working each lead like a puzzle with your coworkers. Much like advancing through levels in a well-designed video game, this job offers progressive challenges that allow you to continually develop your skills. With each new customer you’re presented with new opportunities to learn, grow, and apply your expertise, much like unlocking new abilities or strategies. The more you engage, the more rewards and opportunities you unlock, leading to career progression and personal fulfillment. What’s In It For You: Schedule: Shifts vary weekly: - 37 - 40 hours work week in 5 shifts that fluctuate each week. - Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm - Weekdays: The latest shift starts at 10:45am and ends at 7:15pm - Saturdays: 8:45am to 5:15pm - Sundays: 9:45am to 3:15pm Compensation: - $17.25 per hour - Performance bonus available - Paid Bi-MontlyStipend for internet provided. Benefits: - 8 paid holidays per year. - 80 hours vacation per year. - 40 hours sick time per year. - Eligible to participate in the company 401(k) after 90 days! - Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate. - Medical: The Company will contribute 50% of the cost of the lowest plan. These plans are offered through Anthem Blue Cross, Kaiser, and Mediexel. - HSA and FSA - Other benefits available. - Positive and inclusive work culture. We celebrate all birthdays and major milestones. Equipment provided. The successful candidate will be subject to our pre-employment background check.Ready to Join Us? We look forward to reviewing your application! At Shugarman's Bath, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution. - Provide technical assistance and support for incoming calls, email CRM queues, and internal messaging inquiries in a timely manner. - Maintain daily performance of computer systems. - Walk customers through problem-solving process; ask questions to determine nature of problem. - Install, modify, and repair computer hardware and software. - Support all internal and customer-facing websites and applications. - Run diagnostic programs to resolve problems. - Assist market team members with questions and concerns, especially related to installation, maintenance, and training of proprietary software and equipment. - Support multiple carrier and service platforms. - Successful and timely completion of all daily work tasks. - Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with a cheerful demeanor. - Assist with minor escalations at the dealer/customer level. - Additional responsibilities as required to meet business needs. Qualifications - 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role. - High School Diploma or GED; preference on A+ or Network + certifications. - Fluency in English and Spanish required. - In-depth knowledge of PCs, operating systems, networking, and applications. - Proven systematic and logical problem-solving ability. - Experience within a call center environment preferred. - Helpdesk support, computer repair, or equivalent. - Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely. - Aptitude to troubleshoot problems under pressure. - Ability to work well with other departments in a team environment. - Well-developed organizational and extensive follow-up skills. - Ability to handle and keep up with constant changes to products, policies, and follow procedures. - Ability to multitask. - Use of Remote Desktop Software. - Strong Microsoft operating systems experience. - Strong understanding of printers and networking. - Regular and predictable attendance is an essential function of this position. - Strong troubleshooting and critical thinking skills. - May be required to go to Remote Disaster Location (Atlanta) in case of hurricane/emergency. Requirements - Flexible Schedule; Schedule for PAY position is 9:00 AM EST to 5:30 PM EST with Thursday and Sunday off; Saturday is 10:30 AM EST - 8:00 PM EST. - Must have reliable, self-maintained Internet and backup for emergencies. - Hourly Range: $18/hour - $18.90/hour. - Compensation package will be determined by factors including location, job-specific expertise, skills, experience, and other relevant job-related considerations. Benefits - A unique opportunity to shape the journey of Realtime Technologies. - Working within a rapidly growing, game-changing business. - Remote, flexible working options. - Competitive compensation. - Generous STI and LTI provisions. - Health, Dental and Vision Insurance. - Paid Annual Leave. - Paid Sick Leave. - 401K. Equal Opportunity Statement Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.