Position: Digital Engagement Agent Job Summary: As a Digital Engagement Agent, you will be responsible for connecting with customers and prospective customers across various digital channels. You will respond to customer inquiries, address concerns, and create positive interactions on platforms such as Yelp, Facebook, email, and other digital platforms. Your goal is to foster meaningful connections, provide exceptional customer service, and contribute to the growth of our online community. If you’re passionate about connecting with people, eager to grow, and ready to enhance your customer service skills, we want you on our team! Apply today and show us how you can elevate our customer service experience to the next level! About us: We are a leading, family-owned bathroom remodeling company based in San Diego County, specializing in shower and bath transformations. With a commitment to excellence, we take pride in being recognized as the "Best Kitchen & Bath Remodeler" by Union Tribune’s San Diego’s Best Of in 2022, 2023, 2024, and 2025. As the fastest-growing bathroom remodeling company in Southern California, we are dedicated to creating beautiful spaces for our clients while fostering a great team environment. If you are hired, you are not just joining a company, you will be joining a team, and a family. At Shugarman’s Bath, we don't just value quality; we prioritize it. With our name on everything we do, we take the quality of our work very seriously. And we care even more about the experience of our customers. Check out our awesome team on Instagram: @shugarmansbath.com Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs) What You’ll Do: - Respond to Customer Inquiries: Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media platforms, ensuring timely, professional, and friendly interactions. Offer assistance via text, email, and messages, while accurately recording customer details in our system to ensure seamless service - Problem Resolution: Address customer concerns, resolve issues, and provide clear, accurate information to ensure customer satisfaction. - Engagement: Engage with customers proactively by participating in conversations, sharing relevant content, and fostering positive relationships with our online community. - Brand Representation: Maintain a consistent brand voice and tone in all interactions, ensuring that the company’s values and mission are reflected in each response. - Feedback Reporting: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience. - Collaboration: Work closely with the contact center team to escalate issues, share customer insights, and align on messaging. Why You'll Love Working With Us: - Work-from-home: because who doesn’t love the comfort of their own space? - Earning Potential: A bonus opportunity is available, allowing you to maximize your earnings. - Supportive Team Environment: Work with a team that values collaboration, support, and a strong sense of community. We truly care about each other. - Be Part of a Winning Team: Join a company recognized as the best in the industry. You are the perfect fit for this role if you: - You must live in: California, Arkansas, Oklahoma, or Washington. - Thrive in a remote work environment, enjoying the flexibility of working 100% from home. - Have a dedicated and quiet workspace at home that allows for focused, uninterrupted work. - Have a reliable high-speed internet connection to ensure seamless communication and productivity. - Are passionate about advancing your career - Are interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools) - Are punctual and reliable, ensuring that you consistently meet deadlines and work expectations. - Are comfortable with learning and using various software platforms, including Salesforce, Five9, and Hatch (training will be provided, if needed). - Have availability to work on weekends - Possess strong communication and interpersonal skills. - Enjoy working in a fast pace, team environment - Have a high attention to detail in data entry and customer interactions. - Have the ability to handle multiple tasks and work under pressure. - Hold a high school diploma or equivalent required; degree preferred. - Are able to use a computer for extended periods. - Enjoy working each lead like a puzzle with your coworkers. Much like advancing through levels in a well-designed video game, this job offers progressive challenges that allow you to continually develop your skills. With each new customer you’re presented with new opportunities to learn, grow, and apply your expertise, much like unlocking new abilities or strategies. The more you engage, the more rewards and opportunities you unlock, leading to career progression and personal fulfillment. What’s In It For You: Schedule: Shifts vary weekly: - 37 - 40 hours work week in 5 shifts that fluctuate each week. - Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm - Weekdays: The latest shift starts at 10:45am and ends at 7:15pm - Saturdays: 8:45am to 5:15pm - Sundays: 9:45am to 3:15pm Compensation: - $17.25 per hour - Performance bonus available - Paid Bi-MontlyStipend for internet provided. Benefits: - 8 paid holidays per year. - 80 hours vacation per year. - 40 hours sick time per year. - Eligible to participate in the company 401(k) after 90 days! - Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate. - Medical: The Company will contribute 50% of the cost of the lowest plan. These plans are offered through Anthem Blue Cross, Kaiser, and Mediexel. - HSA and FSA - Other benefits available. - Positive and inclusive work culture. We celebrate all birthdays and major milestones. Equipment provided. The successful candidate will be subject to our pre-employment background check.Ready to Join Us? We look forward to reviewing your application! At Shugarman's Bath, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution. - Provide technical assistance and support for incoming calls, email CRM queues, and internal messaging inquiries in a timely manner. - Maintain daily performance of computer systems. - Walk customers through problem-solving process; ask questions to determine nature of problem. - Install, modify, and repair computer hardware and software. - Support all internal and customer-facing websites and applications. - Run diagnostic programs to resolve problems. - Assist market team members with questions and concerns, especially related to installation, maintenance, and training of proprietary software and equipment. - Support multiple carrier and service platforms. - Successful and timely completion of all daily work tasks. - Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with a cheerful demeanor. - Assist with minor escalations at the dealer/customer level. - Additional responsibilities as required to meet business needs. Qualifications - 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role. - High School Diploma or GED; preference on A+ or Network + certifications. - Fluency in English and Spanish required. - In-depth knowledge of PCs, operating systems, networking, and applications. - Proven systematic and logical problem-solving ability. - Experience within a call center environment preferred. - Helpdesk support, computer repair, or equivalent. - Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely. - Aptitude to troubleshoot problems under pressure. - Ability to work well with other departments in a team environment. - Well-developed organizational and extensive follow-up skills. - Ability to handle and keep up with constant changes to products, policies, and follow procedures. - Ability to multitask. - Use of Remote Desktop Software. - Strong Microsoft operating systems experience. - Strong understanding of printers and networking. - Regular and predictable attendance is an essential function of this position. - Strong troubleshooting and critical thinking skills. - May be required to go to Remote Disaster Location (Atlanta) in case of hurricane/emergency. Requirements - Flexible Schedule; Schedule for PAY position is 9:00 AM EST to 5:30 PM EST with Thursday and Sunday off; Saturday is 10:30 AM EST - 8:00 PM EST. - Must have reliable, self-maintained Internet and backup for emergencies. - Hourly Range: $18/hour - $18.90/hour. - Compensation package will be determined by factors including location, job-specific expertise, skills, experience, and other relevant job-related considerations. Benefits - A unique opportunity to shape the journey of Realtime Technologies. - Working within a rapidly growing, game-changing business. - Remote, flexible working options. - Competitive compensation. - Generous STI and LTI provisions. - Health, Dental and Vision Insurance. - Paid Annual Leave. - Paid Sick Leave. - 401K. Equal Opportunity Statement Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR, you will play a crucial role in supporting our Operations and Sales team. This is a full-time position with opportunities for growth and advancement. - Manually enter customer purchase orders into an ERP system. - Help set-up new accounts with the accounting/ops team. - Daily reporting of all new orders to upper management. - Update live google trackers with shipping information as provided by the warehouse leads. - Review all customer orders for accuracy and contact buyers and/or a sales representative if there are discrepancies. - Attend weekly sales/operations calls. - Maintain a rolling database of all upcoming sales promotions. - Assist the supply chain/marketing team with promotional events or sampling programs. - Provide the Sales Team with reports as needed. - Verify all SPS orders for accuracy and troubleshoot with the accounting team on any discrepancies. - Maintain a clear and easy to understand database of all customer shipping and routing guides. - Work with the Operations Team on new launch projects. - Liaison between Ops, Sales and Buyers in regards to new and old orders. Qualifications - High school diploma or equivalent. - Previous experience in an administrative or operations role is preferred. - Knowledgeable with Microsoft Office and Google Docs. - Able to work independently and can multitask. - Excellent verbal and written communication skills. - Strong attention to detail and organizational skills. - Able to maintain a professional attitude. Benefits - 401(k) - 401(k) matching - Dental insurance - Flexible schedule - Health insurance - On-the-job training - Vision insurance - $30 An hour

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring professionals to work with credit union members who are already connected with our organization and seeking guidance on available benefit programs. This fully remote opportunity offers flexibility, professional development, and the ability to help individuals and families access important coverage options that support their financial security. Comprehensive training and licensing support are provided, making this an excellent opportunity for individuals beginning a new career or expanding their experience in client services. - Conduct scheduled virtual consultations with credit union members through Zoom - Assess client needs and explain available benefit options in a clear and approachable way - Guide individuals and families through the enrollment process with professionalism - Maintain accurate digital records and ensure compliance with industry standards - Provide responsive follow-up communication and ongoing client support - Participate in team training sessions, mentorship programs, and professional development opportunities Qualifications - Strong communication skills and enjoy helping others - Self-motivated, organized, and able to manage your schedule independently - Comfortable using Zoom, email, and cloud-based tools - Interested in making a meaningful impact through your work - Open to coaching and eager to grow professionally - Experience in customer service, client advising, or sales (helpful but not required) Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam capability Benefits - Fully remote work environment available throughout the United States - Flexible scheduling that supports work–life balance - Pre-qualified client consultations provided—no cold outreach required - Paid training and full licensing support - Weekly compensation through a performance-based structure - Performance bonuses and long-term renewal income opportunities - Career advancement pathways into mentorship and leadership roles - A collaborative team culture focused on recognition and support Company Description AO Globe Life is a mission-driven organization that provides supplemental benefits to working-class families across the United States. The organization proudly serves credit unions, labor unions, and veterans through personalized virtual consultations. With more than 70 years of experience, AO Globe Life continues to offer stability, purpose, and career growth through a remote-first workforce. If you are ready to begin a flexible, people-focused career where your work creates real impact, we encourage you to apply and explore joining AO Globe Life.