• Handle new business administration • Drive process optimisation and automation • Support scheme renewals • Own policy event administration • Interact with customers as part of support function

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a dynamic opportunity for a highly organized professional to manage travel logistics for employees and contractors across domestic locations. You will be responsible for planning and booking travel, ensuring cost-effective solutions, and maintaining compliance with internal travel policies. Acting as the primary point of contact for travelers, you will provide support for last-minute changes, cancellations, and emergency situations. The role requires strong communication skills and the ability to coordinate with multiple teams, vendors, and service providers. Additionally, you will track travel expenses, maintain traveler profiles, and prepare reports to inform management decisions. This position offers a remote work environment with occasional flexibility needed to accommodate urgent travel requirements, making it ideal for someone adaptable and detail-oriented. - Coordinate and book domestic travel including flights, hotels, and car rentals, ensuring cost-effectiveness and compliance with internal policies. - Maintain vendor relationships, negotiate corporate rates, and resolve service issues promptly. - Act as the primary point of contact for travel inquiries, providing timely support for changes, cancellations, and emergency travel situations. - Monitor travel expenses, assist with budget tracking, and ensure accurate financial coding. - Maintain traveler profiles and prepare analytics and travel reports for management. - Support the review and update of travel policies to reflect best practices and operational needs. - Provide on-call support for urgent travel needs outside of standard business hours. Qualifications - High School Diploma or equivalent; additional education is a plus. - Previous experience in travel coordination, administrative support, or related roles. - Proficiency in Microsoft Office Suite and internal booking tools. - Strong organizational, time management, and multitasking skills. - Excellent verbal and written communication skills, with the ability to work effectively with cross-functional teams. - Attention to detail, adaptability, and ability to manage last-minute changes. - Spanish language proficiency is a plus. - Must be able to pass a background check and drug screening. Benefits - Comprehensive health, dental, vision, and prescription insurance. - Fully company-funded basic life and short-term disability insurance. - 401(k) plan with employer matching and immediate vesting. - Paid holidays and flexible time off policies. - Remote work with occasional extended hours as needed. - Opportunities for professional growth in a supportive, collaborative environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Delivery Manager (SDM) on a day-to-day basis will lead and optimize end‑to‑end import service operations for high‑value, time‑critical technology shipments entering the United States and Mexico ensuring on time delivery. As a central member of our Technology Vertical and Cloud Operations team, this role ensures flawless execution, strict compliance, and a premium customer experience for enterprise cloud infrastructure clients. The SDM serves as the operational owner for performance, customer satisfaction, and continuous improvement across complex logistics flows. This includes close coordination with global customer solutions, air operations, trucking networks, security teams, and field operations/logistics partners to deliver best‑in‑class outcomes for enterprise technology customers. Responsibilities - Compliance, Risk & Security - Manage security compliance in alignment with product type, value, mode. - Lead lane risk assessments, incident management, CAPA root-cause analysis, and preventive controls (e.g., GPS/IoT tracking, seal integrity, tamper-evident measures). - Proactively identify service risks and develop plans to mitigate. - Planning & Continuous Improvement - Develop capacity playbooks for peak launch events (e.g., data center builds etc.). - Lead cross-functional process improvement initiatives (e.g. final-mile to WG handoff). - Standardize processes for server rack & high-value component movements. - Drive continuous improvement efforts in the areas of data completeness and accuracy, customer visibility, and capacity expansion. - Technology & Data - Maintain shipment visibility using TMS / WMS, carrier portals, ensure milestone integrity and exception management. - Management KPI dashboards, charter OTD cycle time, data quality, exceptions etc. - Drive data quality improvement efforts. - Customer & Stakeholder Management - Act as the single-point-of-contact (SPOC) for enterprise clients in the Technology vertical, driving proactive communication. - Align service delivery to customer operation schedules (rack build timelines, data center go-live dates). - Translate customer business goals into service roadmaps; prioritize critical requirements and escalations. - Coordinate with AIT's airfreight product, field operations, and warehouse teams globally to meet cut-offs, uplift windows, and service standards. - Provides guidance and leadership to stations for daily activities and assigned projects or tasks. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field (required). - 7+ years experience in service delivery, logistics operations, supply chain, or related fields (required). - Work experience with coordinating across global customer solutions, air operations, trucking networks, security teams, and field logistics partners (required). - Work experience in import operations, international logistics, or cross border transportation United States and Mexico (preferred). - Cargowise High. - Familiarity with customs processes, security protocols, and chain of custody requirements High. - Ability to manage complex, time critical operations with multiple stakeholders. Medium. - Must have strong communication, problem solving, and customer facing skills. Medium. - Govern SOPs, SLAs, and KPIs across booking, handling, airport operations, and final mile. High. - MS Word, MS Excel, MS PowerPoint Medium. Requirements - The wage range for this position is $80,260.00-$170,690.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Benefits - In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). - Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. - Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

• Collect data from all assigned tower assets while maintaining high standards of data quality. • Use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”). • Partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators. • Perform routine site audits on assets in an assigned area/zone in an efficient and cost-effective manner, utilizing UAS and other data collection tools. • Ensure all assets in said area/zone meet safety, compliance, and asset integrity standards through implementation of the Company’s Standard of Care and other management policies by identifying and documenting discrepancies and following through on needed remediation. • Effectively engage with customers and vendors to manage projects, ensuring timelines and safety standards are met during pre-construction meetings and post-construction site walks and when gathering and processing closeout data for customer construction and internally generated projects. • Meet customer service level agreements by responding quickly to any issues with the Company’s back-up generators, fiber-based networks, or emergency response to critical events.