• Support in the implementation of an expanded CRM system • Support in operational customer support (email, phone, CRM) • Structured documentation in our CRM system (Pipedrive) • Analysis of recurring issues and identification of optimization opportunities • Collaboration in building and further developing our complaints management • Creation and optimization of standard processes and communication guidelines • Support with KPI tracking in Customer Success (e.g., response times, satisfaction, escalation rates)

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Customer Success Manager – Crowdstrike is responsible for onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth through strategic customer success plans, specifically for Crowdstrike Flex agreements. This role involves serving as a Subject Matter Expert for Crowdstrike Flex agreements, collaborating with Sales and other internal teams, and building strong customer relationships to align offerings with customer objectives. The Customer Success Manager – Crowdstrike will analyze consumption reports, lifecycle manage Crowdstrike Flex agreements through SHI Success Plans, align service offerings as needed, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust. Role Description - Onboard customers and guide them through their Crowdstrike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans - Function as the Subject Matter Expert (SME) for Crowdstrike Flex agreements - Collaborate with Engineering, Security Sales, and Services counterparts on Crowdstrike platforms, tools, or services relevant to customers’ needs - Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback - Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments - Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust - Collaborate with sales and partner resources to align to customer objectives and drive co-selling opportunities - Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role - Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs Behaviors and Competencies - Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. - Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. - Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. - Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. - Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. - Impact and Influence: Can persuade others to consider different perspectives. - Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. - Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. - Business Acumen: Can analyze financial and operational data to make informed decisions. - Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations. - Results Orientation: Can set personal goals and work towards them, achieving results consistently. - Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Skill Level Requirements - The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate - Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate - In-depth understanding of the Crowdstrike business model and solutions to effectively management customer success plans - Intermediate - Ability to articulate Crowdstrike Flex agreements program, agreement structure, and renewal program - Intermediate Other Requirements - Completed Bachelor’s Degree or relevant work experience required - Ability to travel no more than 15% for SHI, Partner, and Customer Events - 2+ years of experience in a Customer Success role - 1+ years of working with Crowdstrike product offerings - 2+ years of experience in sales role, preferable Security dedicated The estimated annual pay range for this position is $90,000k - $120,000k, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. Job Overview: The Senior Manager, Renewals is a lead role in the Customer Success and Growth organization at Datacor. The Senior Manager is responsible for a team of renewals professionals dedicated to protecting and growing revenues in their designated territory. The Senior Manager is responsible for leading the vision and strategy for their team’s activities, including identifying and forecasting attrition risk, design and execution of renewals strategy in territory and working with leaders in Sales and Customer Success. The successful candidate will have excellent communication and Interpersonal skills, a strong understanding of Salesforce CRM, and previous experience in a leadership role. The Senior Manager, Renewals is responsible for ensuring that their team is focused on minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and data insights back to the business. The Senior Manager is responsible for ensuring that their team and their customers are set up for success while maximizing the financial results for Datacor. Responsibilities: - Lead team of dedicated renewals professionals. - Initiates and develops strong alignment with key stakeholders at the executive level in order to influence other teams to help to shape policy/process, identify gaps and proactively address them. - Support direct reports by participating and leading in client meetings and engaging other corporate resources as required. - Be a trusted advisor to Sales and Customer Success leadership - Ongoing mentoring and development of Renewals team - Build a Monthly meeting cadence with Sales and Customer Success leadership - Weekly forecast meetings with the team to drive forecasting excellence and accuracy. - Develop and educate on best practice across the team - Embrace the use of AI tools to automate manual processes where appropriate - Achieve or exceed attrition and uplift targets. - Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust. - Maximize account growth opportunities by ensuring that their team is playing an active role on the extended account team and helping to identify incremental opportunities upon contract renewal. - Own, drive and manage the renewals process in collaboration with internal stakeholders . - Take a lead role in collaborating with internal resources (Pricing, Product Management, Customer Success, Account Executives, etc...) to develop comprehensive 'win' strategies for renewals. - Ensure that your team is effectively Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive their renewal events to on-time closure and customer success - Provide executive management with complete visibility to renewals and solicit executive involvement as required. - Communicate risk clearly and take the lead in developing resolution strategies. - Accurately maintain and accurately forecast a rolling 120 day forecast of renewals - Ensure that your team adheres to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting - Ensure your team achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue - Develop your team or teams in terms of mentorship, knowledge, confidence and career paths, engage in regular 1:1’s with all employees in your team. - Assist in the annual renewal planning process for the team(s), including the calculation of annual renewal rates, term length and price increase targets. Required Skills/Experience: - Previous experience of leading, developing and mentoring a team for success - Proven track record of overachievement of quota and KPIs - Strong organizational, operational and analytical skills - Demonstrated ability to effectively articulate a value proposition - Possess exceptional negotiation skills that allow for value-based contract negotiations at the CXO level and be an effective mentor to pass these skills to your team via regular training and coaching sessions. - Excellent financial acumen, process and policy management skills - Strong customer management skills including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers. - Experience with salesforce.com essential. - Ability to manage, analyze and track data for a sophisticated and often complex renewal cycle - Ability to work in a fast-paced and an often rapidly changing environment - Bachelor's Degree - Must be able to travel 3-5 times a year to attend team meetings Desired Skills/Experience: - Experience negotiating complex multi-year contracts at the executive level. - Experience with converting customers from Perpetual to Subscription contracts. - Experience with an enterprise CRM or customer service application. - Strong understanding on contract terms. - Ability to manage transactions through different stages using technology. - Possess solid negotiation skills that allow for value-based contract negotiations at the CXO level EOE Statement: Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Use of AI During Interviews: At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. - Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail - Researches, analyzes, and documents findings - May coach, review, and/or delegate work to other team members - Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal - Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business - Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs - Acts as an escalation point to drive resolution in a timely, proactive manner - Travels to partner locations and IT Nation events - Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team - Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations Qualifications - Ability to manage large projects and processes independently with limited supervision - Recognized subject matter expert of industry standards - Ability to situationally adapt and understand new technology/processes as per partner requirements - Strong knowledge of business processes cross-functionally - Ability to quickly grasp and distinctly explain technological and business concepts - Strong knowledge of the IT Service Provider market and business - Technical acumen and business management skills Requirements - Bachelor’s degree required in related field or equivalent business experience - 5+ years of relevant experience - Preferred: SaaS industry experience Working Conditions - Remote or hybrid depending on location - 30% travel may be required Equal Opportunity Statement ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.