• Operate as the lead point of contact for all matters specific to the assigned client base • Directs clients in the best practices and recommended usage of new software features • Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base • Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management • Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback • Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem • Validate report changes to ensure minimal client disruption when releasing new reports • Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform • Prioritize and escalate support incidents and requests based on business impact and documented guidelines • Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager (CSM) is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the Docusign Agreement Cloud and unlocking further modernization across their system of agreement. The CSM will define, develop and execute effective customer adoption and success strategies. The CSM is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and Docusign, the CSM helps customers realize business results by serving as the post-sale conduit for our customers. This position is an individual contributor role reporting to the Manager of Customer Success Management. Responsibilities - Serve as thought leader, customer advocate and partner to Docusign’s most strategic customers - Develop and execute success plans in collaboration with Sales and Customer Success partners to reflect a holistic path to a modernized system of agreement - Analyze usage patterns to provide insights and guidance - Liaise between customer and internal teams at DocuSign - Gain consensus with key customer stakeholders - Measure the results of executed strategies to determine their efficacy - Drive cross-functional opportunities for adoption growth - Deliver adoption-related insights and readouts of specific customer outcomes - Propel execution of “Success Plan” and associated customer interactions - Identify customer resource requirements and dependencies and address gaps - Collaborate and communicate with Sales/Support to ensure alignment on plans - Drive transparency of current execution states for the assigned portfolio Qualifications - BA/BS degree or equivalent work experience - 8+ years of customer-facing experience managing to successful and proven outcomes - 5+ years of SaaS experience - Excellent written and verbal communication skills in both English (business level or above) and Japanese (fluent) Preferred Qualifications - Experience with enterprise platforms such as ECM, Document Management, Contract Management, or BPM systems - Project management, business process reengineering and change management methodology knowledge and/or first-hand experience - Salesforce and Gainsight experience - Ability to conduct value analysis around ROI - Deep subject matter expertise in at least one industry, including fluency in any regulatory or compliance requirements - Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric - Ability to build effective strategy (both with our customers and internally) and couple it with execution - Ability to interact with and influence all levels from individual contributors to executives - Proven record of meeting performance goals Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. - California: $X/hour - $X/hour or $X - $X base salary - Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary - Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary - Washington DC: $X/hour - $X/hour or $X - $X base salary - Ohio: $X/hour - $X/hour or $X - $X base salary Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Select Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel. Qualifications - 8+ years in Customer Success, account management, or consulting. - 3+ years in management positions, including recruiting and retaining top talent. - Experience with $1M+ ACV customers. - Experience with Enterprise SaaS. - Bachelor's degree from a 4-year institution. Requirements - Ability to travel within the United States for customer meetings and events (up to 25%). - Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. - Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. - Solutions-focused with strong problem-solving skills and a bias for action. - Ability to think big while also executing with excellence. - Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. - Diplomacy, tact, and poise under pressure when working through customer issues. - Demonstrated ability to foster an inclusive team environment that values diverse perspectives. Benefits - Annual Base Salary: $109,480 — $147,200 USD. - Compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans. Company Description Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. - Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing. - We are excited to help digitally transform their operations at scale.

**What you’ll do:** 1️⃣ Operate in the field (Customer-facing layer): - Run high-impact conversations via chat and calls with at-risk or high-value users. - Lead complex human recovery cases. - Identify root causes of churn, dissatisfaction, and low activation. - Gather structured feedback and convert insights into product/UX improvements. 2️⃣ Build the recovery & activation system (Automation layer): - Design and optimize automated onboarding & recovery flows. - Launch behavioral lifecycle campaigns (low activity, no interviews, etc.). - Configure and improve Intercom campaigns, triggers, segmentation, tagging. - Improve messaging clarity, positioning, and perceived value. - Experiment with A/B testing in activation and recovery funnels. - Use light no-code / low-code tools and AI (LLMs, prompt design, vibe coding) to improve workflows. - Turn manual patterns into scalable automation.