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Commercial Insurance Account Service Manager

InsuranceInsuranceOtherRemoteLeadTeam 51-200

Location

United States

Posted

98 days ago

Salary

$65K - $85K / year

Seniority

Lead

No structured requirement data.

Job Description

Commercial Insurance Account Service Manager

Whiteboard Risk & Insurance Solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Whiteboard Risk & Insurance Solutions is seeking a licensed Commercial Insurance Account Service Manager to join our service team in a fully remote capacity. This role is responsible for onboarding new clients and providing high-touch midterm service for existing accounts. Our Account Service Managers play a key role in building strong client relationships through: - Proactive communication - Thoughtful service - Commitment to educating clients on their insurance coverage Our goal is to provide a true “white glove” service experience that differentiates us from traditional agencies. At Whiteboard, service is a team effort. Our workflow is structured so each team member can focus on their area of expertise. Account Service Managers collaborate closely with: - Customer Service Representatives - Marketing Managers - Service Solutions Assistants to deliver exceptional service and maintain strong client retention. Responsibilities include: - Onboarding and offboarding clients - Processing audits, claims, and recommendations for assigned clients - Processing mid-term policy changes that require coverage knowledge, such as officer changes, property or location changes, exposure adjustments, and similar updates - Fielding client coverage questions and coverage review requests - Reviewing vendor contracts and certificates to ensure coverage accuracy - Participating in pre-renewal exposure and coverage review meetings with the client’s full Whiteboard service team Qualifications - Active California Property & Casualty License - Minimum of 2–3 years of experience in an Account Manager or Customer Service Representative role within commercial insurance - Experience working with EPIC or a similar agency management system - Experience working within the Microsoft 365 environment - Strong written and verbal communication skills Requirements - Compensation: $65,000 - $85,000 yearly Benefits - Competitive Compensation - Monthly Health & Wellness Credit - Employer-Sponsored Health Care Plan - Retirement Plan with up to a 5% match - Flexible Paid Time Off - Training & Development Support

Job Requirements

  • Active California Property & Casualty License
  • Minimum of 2–3 years of experience in an Account Manager or Customer Service Representative role within commercial insurance
  • Experience working with EPIC or a similar agency management system
  • Experience working within the Microsoft 365 environment
  • Strong written and verbal communication skills
  • Compensation: $65,000 - $85,000 yearly

Benefits

  • Competitive Compensation
  • Monthly Health & Wellness Credit
  • Employer-Sponsored Health Care Plan
  • Retirement Plan with up to a 5% match
  • Flexible Paid Time Off
  • Training & Development Support

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