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Commercial Insurance Account Service Manager
Location
United States
Posted
98 days ago
Salary
$65K - $85K / year
Seniority
Lead
No structured requirement data.
Job Description
Commercial Insurance Account Service Manager
Whiteboard Risk & Insurance Solutions
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Whiteboard Risk & Insurance Solutions is seeking a licensed Commercial Insurance Account Service Manager to join our service team in a fully remote capacity. This role is responsible for onboarding new clients and providing high-touch midterm service for existing accounts. Our Account Service Managers play a key role in building strong client relationships through: - Proactive communication - Thoughtful service - Commitment to educating clients on their insurance coverage Our goal is to provide a true “white glove” service experience that differentiates us from traditional agencies. At Whiteboard, service is a team effort. Our workflow is structured so each team member can focus on their area of expertise. Account Service Managers collaborate closely with: - Customer Service Representatives - Marketing Managers - Service Solutions Assistants to deliver exceptional service and maintain strong client retention. Responsibilities include: - Onboarding and offboarding clients - Processing audits, claims, and recommendations for assigned clients - Processing mid-term policy changes that require coverage knowledge, such as officer changes, property or location changes, exposure adjustments, and similar updates - Fielding client coverage questions and coverage review requests - Reviewing vendor contracts and certificates to ensure coverage accuracy - Participating in pre-renewal exposure and coverage review meetings with the client’s full Whiteboard service team Qualifications - Active California Property & Casualty License - Minimum of 2–3 years of experience in an Account Manager or Customer Service Representative role within commercial insurance - Experience working with EPIC or a similar agency management system - Experience working within the Microsoft 365 environment - Strong written and verbal communication skills Requirements - Compensation: $65,000 - $85,000 yearly Benefits - Competitive Compensation - Monthly Health & Wellness Credit - Employer-Sponsored Health Care Plan - Retirement Plan with up to a 5% match - Flexible Paid Time Off - Training & Development Support
Job Requirements
- Active California Property & Casualty License
- Minimum of 2–3 years of experience in an Account Manager or Customer Service Representative role within commercial insurance
- Experience working with EPIC or a similar agency management system
- Experience working within the Microsoft 365 environment
- Strong written and verbal communication skills
- Compensation: $65,000 - $85,000 yearly
Benefits
- Competitive Compensation
- Monthly Health & Wellness Credit
- Employer-Sponsored Health Care Plan
- Retirement Plan with up to a 5% match
- Flexible Paid Time Off
- Training & Development Support
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