• Serve as a trusted strategic adviser to Sales on Enterprise deal-related matters, including high-value, multi-year, and non-standard transactions. • Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning — acting as the escalation point for the most complex or high-impact deals. • Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels. Identify patterns in exceptions and recommend policy updates accordingly. • Own the queue and approval process for sales orders, escalating as required and refining escalation frameworks to improve speed and clarity. • Work closely with Sales Management, Finance, Legal, and Support teams to influence deal strategy and shape commercial terms. • Champion best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues and leading cross-functional initiatives to resolve them. • Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency. Present insights and recommendations to leadership to inform pricing strategy and deal governance. • Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices. Develop and maintain training materials and documentation. • Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines. Proactively flag risks and propose guardrails for new deal models or go-to-market motions. • Mentor and support Deal Desk team members, providing guidance on deal review, process adherence, and professional development.

• Desenvolver, gerenciar e promover campanhas de tráfego de pagamento nas plataformas de mídia digital, como Google Ads, Facebook Ads, LinkedIn Ads, entre outras; • Analisar métricas e gerar relatórios de desempenho das campanhas, identificando insights para melhorias contínuas; • Definir e monitorar KPIs, como CPA, ROI, ROAS e CTR, maximizando o retorno sobre o investimento; • Colaborar com a equipe de conteúdo e design para atrair criativos que potencializem o desempenho das campanhas; • Realizar testes A/B para otimização de segmentações, criativos e copywriting; • Acompanhar tendências e inovações no mercado de marketing digital, propondo novas estratégias de aquisição de tráfego.

• Lead performance improvement initiatives across Provider Relations by translating analytics and insights into clear action plans that improve provider engagement and operational results. • Serve as a trusted coach and advisor, strengthening provider-facing communication, issue resolution, and relationship management capabilities. • Partner with Provider Relations leaders to reinforce standard work, best practices, and consistent messaging in provider interactions. • Observe and assess provider-facing behaviors, delivering timely, constructive coaching that supports skill growth and professionalism. • Support onboarding and ongoing development through targeted coaching, shadowing, and reinforcement of core skills. • Identify trends and root causes impacting performance and collaborate with cross-functional partners to implement sustainable solutions. • Translate policies, procedures, and operational updates into practical coaching guidance that supports day-to-day work. • Promote a provider-centric mindset that aligns with organizational values, service standards, and compliance expectations. • Track coaching themes, outcomes, and insights to inform continuous improvement efforts and leadership reporting. • Model effective communication, problem-solving, and relationship-building behaviors in all interactions.

• Plan, set up, monitor and optimize campaigns on platforms such as: • Meta Ads (Instagram and Facebook) • LinkedIn Ads • Google Ads (Search, Display, YouTube) • Monitor campaign performance daily, proposing adjustments and identifying opportunities. • Create and test different targeting, messaging and ad formats. • Set up A/B testing routines and continuous optimization cycles. • Manage budgets, ensuring effective allocation of spend. • Produce reports with consistent analysis, actionable insights and practical recommendations. • Support the team with technical guidance from planning through measurement of results. • Keep up with trends, algorithm changes and industry best practices. • Contribute to the integration of paid media, content and CRM strategies. • Act as an active voice in evolving funnels and campaigns, proposing new formats, messages and targeting strategies.