• Handle inbound calls, emails, and web inquiries from prospective healthcare clients • Qualify leads based on defined criteria and route opportunities appropriately • Schedule appointments and product demos for Account Executives • Maintain accurate activity and lead records in the CRM • Follow up with inbound prospects to ensure timely engagement • Learn and articulate the company’s healthcare-focused value proposition • Collaborate with sales and marketing teams to improve lead quality and conversion

Overview Hyland is a fast‑scaling technology company building momentum — and our Sales Development team is at the heart of it. We’re looking for high‑energy, outbound‑focused sales professionals who love the hunt, thrive on connection, and want to grow their sales career in a hyper‑growth, fully remote environment. As a Sales Development Representative, you’ll be on the front lines — cold calling, prospecting, qualifying leads, and opening doors for our Account Managers/Digital Territory Sales Managers. If you’re motivated by activity, outcomes, and the thrill of turning a cold lead into a real opportunity, this role is for you. Responsibilities - Own outbound prospecting efforts, with a strong focus on cold calling, email, and multi‑channel outreach - Connect with a high volume of leads to quickly determine customer fit and sales potential - Participate in discovery calls alongside Account Managers to qualify prospects, gather insights, and introduce core product offerings - Maintain purposeful, consistent contact with prospects to educate, build trust, and move opportunities forward - Generate new qualified leads by building target account lists and executing calling and email campaigns - Represent the company at trade shows and events, engaging prospects and ensuring timely, thoughtful follow‑up - Accurately document all prospect activity and interactions in internal systems and CRM tools - Seamlessly transition qualified opportunities to Account Managers, ensuring all relevant customer context is shared - Review and support RFPs, assisting prospects with documentation as needed - Leverage a modern, multi‑tactical sales technology stack to maximize outreach effectiveness - Partner with field reps and cross‑functional teams to support targeted campaigns and growth initiatives - Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy Basic Qualifications - Bachelor’s degree or equivalent practical experience - Direct experience with our tech stack such as; Salesforce, Salesloft, 6sense, LinkedIn Sales Navigator, and ZoomInfo. - Experience in inside sales or sales development, with a strong emphasis on outbound cold calling - Comfort operating in a fast‑paced, quota‑driven environment where activity fuels results - Clear, confident communication skills — you know how to adapt your message to your audience - Proven ability to build rapport quickly and earn trust over the phone and virtually - Strong business acumen with a curiosity for technology and how it solves real problems - Self‑motivated, competitive, and energized by goals and performance metrics - Skilled at asking thoughtful, probing questions to uncover meaningful insights - Highly organized, detail‑oriented, and disciplined about updating systems and tracking progress - Proficiency with Microsoft Windows and Office tools - Ability to travel up to 5% for events or team needs Why Join Us? - Fully remote work — work from anywhere in the US while staying connected to a driven, collaborative team - Join a hyper‑growth tech company where sales performance directly fuels company success - Clear career paths into Digital Territory Sales Managers or leadership roles - Supportive, sales culture that values coaching and learning Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $54,000-$60,000 and eligible for benefits

Overview Hyland is a fast‑scaling technology company building momentum — and our Sales Development team is at the heart of it. We’re looking for high‑energy, outbound‑focused sales professionals who love the hunt, thrive on connection, and want to grow their sales career in a hyper‑growth, fully remote environment. As a Sales Development Representative, you’ll be on the front lines — cold calling, prospecting, qualifying leads, and opening doors for our Account Managers/Digital Territory Sales Managers. If you’re motivated by activity, outcomes, and the thrill of turning a cold lead into a real opportunity, this role is for you. Responsibilities - Own outbound prospecting efforts, with a strong focus on cold calling, email, and multi‑channel outreach - Connect with a high volume of leads to quickly determine customer fit and sales potential - Participate in discovery calls alongside Account Managers to qualify prospects, gather insights, and introduce core product offerings - Maintain purposeful, consistent contact with prospects to educate, build trust, and move opportunities forward - Generate new qualified leads by building target account lists and executing calling and email campaigns - Represent the company at trade shows and events, engaging prospects and ensuring timely, thoughtful follow‑up - Accurately document all prospect activity and interactions in internal systems and CRM tools - Seamlessly transition qualified opportunities to Account Managers, ensuring all relevant customer context is shared - Review and support RFPs, assisting prospects with documentation as needed - Leverage a modern, multi‑tactical sales technology stack to maximize outreach effectiveness - Partner with field reps and cross‑functional teams to support targeted campaigns and growth initiatives - Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy Basic Qualifications - - Bachelor’s degree or equivalent practical experience - Direct experience with our tech stack such as; Salesforce, Salesloft, 6sense, LinkedIn Sales Navigator, and ZoomInfo. - Experience in inside sales or sales development, with a strong emphasis on outbound cold calling - Comfort operating in a fast‑paced, quota‑driven environment where activity fuels results - Clear, confident communication skills — you know how to adapt your message to your audience - Proven ability to build rapport quickly and earn trust over the phone and virtually - Strong business acumen with a curiosity for technology and how it solves real problems - Self‑motivated, competitive, and energized by goals and performance metrics - Skilled at asking thoughtful, probing questions to uncover meaningful insights - Highly organized, detail‑oriented, and disciplined about updating systems and tracking progress - Proficiency with Microsoft Windows and Office tools - Ability to travel up to 5% for events or team needs Why Join Us? - Fully remote work — work from anywhere in the US while staying connected to a driven, collaborative team - Join a hyper‑growth tech company where sales performance directly fuels company success - Clear career paths into Digital Territory Sales Managers or leadership roles - Supportive, sales culture that values coaching and learning Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $54,000-$60,000 and eligible for benefits

• Lead the combined Sales Development and Tier D account motions, ensuring clear ownership, focus, and accountability across both teams • Define how inbound SDRs, outbound SDRs, and Tier D account reps work together to support pipeline creation and revenue conversion • Ensure SDR execution is aligned to sales priorities, account tiers, deal size thresholds, and buying dynamics • Establish the operating model for Tier D accounts, ensuring efficient progression from first engagement through close without unnecessary complexity • Own the day-to-day execution of inbound and outbound SDR motions, ensuring focus on Tier A through C accounts and higher-value opportunities • Partner with Sales leadership to align SDR activity to territory design, account strategy, and opportunity goals • Ensure SDR effort prioritizes decision-maker engagement, multi-threading, and opportunity progression over activity volume • Maintain clear performance expectations tied to pipeline generation, opportunity quality, and SLA adherence • Oversee Tier D account reps responsible for managing Tier D opportunities end to end, from first outreach through close • Ensure Tier D execution is efficient, repeatable, and aligned to defined deal size and qualification standards • Partner with Revenue Operations and Sales to ensure Tier D routing, ownership, and handoffs are clean and unambiguous • Monitor Tier D performance to ensure volume does not come at the expense of focus or operational drag on SDR teams • Ensure pipeline and forecast hygiene • Serve as the single owner of Gong strategy across the Sales Development organization • Define and maintain best practices for Gong flows, including sequencing, buyer-role differentiation, and channel mix • Lead the audit, consolidation, and ongoing optimization of Gong flows to eliminate redundancy and improve performance • Establish clear standards for how SDRs engage with Gong, removing ambiguity and ad hoc usage • Own reporting and performance analysis for Gong-driven outreach, using insights to inform coaching and iteration • Establish and run weekly performance rhythms across SDRs and Tier D reps, tracking KPIs tied to discovery calls, opportunities, pipeline, conversion, and SLAs • Ensure all inbound MQLs, high-intent forms, and sales line inquiries are followed up within defined SLAs • Proactively identify and remove operational blockers related to routing, tooling, or process • Partner closely with Marketing and Sales Operations to improve automation, reporting accuracy, and workflow efficiency • Act as a hands-on coach for SDRs and Tier D account reps, with a strong emphasis on skill development and confidence building • Coach SDRs on outbound prospecting best practices, including calling, multi-channel engagement, and decision-maker conversations • Ensure both teams are trained on Everway’s product suite, core solutions, and market focus • Lead onboarding and ramp for new hires, ensuring readiness across tools, process, and messaging • Foster a culture of accountability, learning, and continuous improvement • Partner closely with Growth Marketing to align SDR outreach with active campaigns and account-based efforts • Collaborate with Sales, Revenue Operations, and Marketing leadership to ensure execution evolves alongside go-to-market strategy • Represent Sales Development and Tier D execution in planning, forecasting, and alignment forums