• Conducting in-depth interviews with users to understand their pains and needs. • Analyzing user feedback to uncover actionable insights and trends. • Collaborating with monetisation team to integrate user insights into web funnel development and enhancements. • Creating detailed user personas and journey maps based on interview findings. • Facilitating effective communication between users and internal teams to ensure a user-centric approach in business decisions.

• Build and maintain strong relationships with a portfolio of partner organizations across early childhood education, higher education, workforce development, CTE, and apprenticeship sectors, serving as the primary point of contact for assigned partners. • Identify, vet, and support onboarding of new partners aligned with the Council’s strategic priorities, including equity, rural access, Spanish-speaking communities, and priority states. • Collaborate across internal teams within the Strategic Alliances Department and throughout the organization to ensure alignment between partnership efforts and organizational goals. • Monitor partnership engagement, track performance metrics, and report on outcomes and impact to inform strategy and continuous improvement. • Contribute to the development of outreach strategies, tools, and partnership resources that support recruitment, retention, and shared learning. • Support the planning and execution of partner-facing events, webinars, campaigns, and convenings that strengthen engagement and collaboration. • Represent the Council at partner meetings, conferences, and community events, promoting the Council’s mission, values, and programs.

• Manage automation systems and technical projects, ensuring that all installations meet production ramp schedules and budgeted performance objectives. • Oversee the Commissioning, Qualification, and Verification (CQV) process for new equipment installations. • Develop and implement preventive and predictive maintenance strategies. • Ensure compliance with safety regulations. • Provide technical leadership and support to plant operations teams. • Collaborate with cross-functional teams to ensure the successful delivery of capital projects and automation improvements. • Drive continuous improvement initiatives.

• Oversight and management of Revenue Cycle Analytics necessary for reporting performance to all areas of the company. • Understand drivers of business performance for the Revenue Cycle unit, and proactively analyze complex data sets to identify trends and deliver actionable insights to decision-makers. • Effectively communicate with internal and client executive leaders (VP, C-suite) to describe performance, trends, risks, and opportunities. • Manages internal processes and system functionality to determine and communicate corrective action/process improvement. • Evaluate internal systems for inefficiencies and inaccuracies and support a data quality program to deliver resolutions and/or protocols for handling, processing and cleaning data. • Create an environment of continuous process improvement.