This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Solutions Architect on our EPM Managed Services team, you will be the hands-on expert keeping our clients' Anaplan environments running smoothly. This is a support-focused role centered on long-term client engagements. You will own day-to-day model maintenance, work through a ticket-based system to resolve bugs and deliver enhancements, and serve as a trusted point of contact for clients on multi-month contracts. This role is best suited for someone who takes pride in deep platform knowledge, enjoys building strong long-term client relationships, and finds satisfaction in keeping complex systems performing at their best. Responsibilities - Serve as the primary point of support for existing client Anaplan models on long-term managed services contracts - Receive and triage client tickets, resolving logged bugs and delivering incremental model enhancements - Troubleshoot and maintain Anaplan models to ensure accuracy, stability, and performance - Deliver UI and dashboard improvements as clients request changes and refinements - Record and track progress across all support activities in the appropriate project management tooling - Partner closely with client stakeholders to understand needs and translate them into practical Anaplan solutions - Support model maintenance activities including data integration, security configurations, and workspace management - Contribute to internal knowledge sharing and best practices within the EPM practice Qualifications - 4-6 years of hands-on Anaplan experience, with a focus on model support, maintenance, or managed services - Anaplan Model Builder certification, Level 1 or above (Level 2 or 3 strongly preferred) - Experience working in a ticket-based/support environment - Comfort operating independently in a client-facing capacity with strong communication skills - Solid understanding of FP&A, financial planning, or EPM business processes - Strong Excel skills and general analytical aptitude Requirements - Anaplan Solutions Architect certification with demonstrated hands-on application (Nice to Have) - Experience in management consulting or a professional services environment (Nice to Have) - Exposure to financial services, private markets, or alternative investments (Nice to Have) - Experience with additional EPM platforms (e.g., Pigment, OneStream, etc) (Nice to Have) Benefits - Learning and development: Vast opportunities to self-development, unlimited access to LinkedIn Learning - Flexible working: Work-life balance with flexible schedule - Community events: We offer a range of social events and meetups - 25 days’ holiday in addition to public holidays - Supplemented medical, dental and vision coverage - 401(k) with employer match - Wellness initiatives to promote healthy working, including a gym reimbursement for those enrolled in our medical plans and an allowance for remote working technology - Access to discounted travel, tickets, events, and more through our benefit partner - Compensation range: $100,000 – $140,000 USD, plus eligibility for a variable bonus

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SmithRx is looking for a Senior Application Analyst to serve as the primary owner and technical expert for our suite of business applications integrated with Salesforce. While Salesforce remains a core hub of our operations, this role focuses on the broader ecosystem of tools such as Contract Lifecycle Management (CLM), Telephony among other tools that power our Sales, Marketing, Revenue Operations and Customer Support teams. A primary focus of this role is the hands-on configuration of workflows and automations directly within these 3rd-party applications. You will be responsible for the end-to-end management and optimization of these tools, ensuring they are not only seamlessly integrated with Salesforce but also internally automated to drive business efficiency. Additionally, you will participate in the vendor selection process, evaluating new technologies to ensure our tech stack remains cutting-edge, scalable and cost-effective. - Application & Workflow Configuration: Lead the administration and build of internal logic, triggers and automated workflows within: - CLM: Configuring automated contract routing and workflows (e.g., Ironclad, Linksquare). - Telephony & CTI: Managing IVR flows, call routing logic, and agent presence sync (e.g., Talkdesk, Five9). - Notification Platforms: Designing automated SMS/Email trigger logic. - Survey Tool: Help manage data flow from surveys to other applications. - Vendor Selection & Evaluation: Lead the technical evaluation and selection process for new software vendors. This includes defining business requirements, conducting RFPs, performing gap analyses and managing proof-of-concept (POC) phases. - Integration Management: Lead the full lifecycle of integrations between these tools and Salesforce, from initial mapping and setup to ongoing monitoring of data synchronization. - Cross-Functional Optimization: Partner with stakeholders in Sales, RevOps, Customer Support and other business teams to identify manual bottlenecks and implement automated solutions across the tech stack. - Service Cloud Support: Support the technical setup of the Service Cloud environment, ensuring that external communication tools are perfectly synced with Salesforce objects. - Data Governance & Troubleshooting: Maintain data integrity across integrated platforms and act as Tier 3 support for application-specific issues, reading and troubleshooting code/APIs to resolve failures. Qualifications - 8+ years in Business Systems/IT/Ops with 5+ years specifically in application analysis, workflow automation, and systems integration. - Expertise in managing 3rd-party tool support directly and negotiating technical specifications with external engineers. - Proven ability to build complex, multi-step automations natively within SaaS platforms to drive team efficiency. - Advanced skills in mapping data schemas and managing high-integrity, real-time synchronization between systems. - Hands-on experience using out of the box integration and middleware tools to connect a diverse tech stack to a Salesforce hub. - Proven ability to collaborate with business units to architect technical requirements from conceptual pain points. - Excellent problem-solving skills, with a proactive and creative approach to developing innovative and effective solutions to improve system performance. - Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization. - Strong data management abilities, skilled at organizing, analyzing, and interpreting data to support decision-making. Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance. - Flexible Spending Benefits. - 401(k) Retirement Savings Program. - Short-term and long-term disability. - Discretionary Paid Time Off. - Paid Company Holidays. - Wellness Benefits. - Commuter Benefits. - Paid Parental Leave benefits. - Employee Assistance Program (EAP). - Well-stocked kitchen in office locations. - Professional development and training opportunities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Solution Consulting within the Partner Solutions Expert team is responsible for leading a team of entry level to experienced professionals focused on being the technical bridge between ConnectWise and our valued partners, combining deep product expertise with strategic problem-solving to drive partner success. This role supports the team to become trusted technical advisors who ensure partners maximize value from ConnectWise solutions while providing critical feedback to enhance our product offerings. - Sets day to day operational objectives for the Partner Solutions Expert team - Supervises support and/or professional level colleagues - Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders - Manages, mentors, and coaches to develop a collaborative and dynamic team - Leading and managing the team to deliver advanced technical guidance, best practices, and comprehensive technical enablement and training to partners during onboarding, implementation, and ongoing optimization phases. - Ensuring the Partner Success Team is equipped with the necessary knowledge and tools to effectively support partners by providing ongoing training and development opportunities. - Providing additional technical coverage on strategic accounts as needed by Partner Success Managers (PSMs) and supporting PSMs during critical partner engagements, technical reviews, and escalations. - Collaborating with Product Management to prioritize feature requests and enhancements based on partner feedback and business impact, ensuring alignment with partner needs Qualifications - Exceptional leadership and customer service skills - Willingness to work in a team environment - Strong organizational skills to give the team direction - Professional presence suitable for interaction in meetings, in-person, or via email - Excellent presentation and communication skills Requirements - Bachelor’s degree in related field or equivalent business experience - 5+ years of relevant experience - 2+ years of managerial experience - Strong understanding of IT service management, business automation, and cybersecurity concepts - Experience with API integrations, database management, and cloud platforms Working Conditions - Onsite/Hybrid/Remote depending on location Company Description ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

• Design scalable, highly-available infrastructure for AI platform deployments (compute, storage, networking, security), enterprise integration patterns, Infrastructure as Code (Terraform, Helm), multi-region HA/DR strategies, and CI/CD pipelines • Design multi-agent systems using different patterns, implement agent logic using modern frameworks (langchain/langgraph), design comprehensive evaluation frameworks, optimize prompts with A/B testing, and guide deployment/operations • Lead technical maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Engagement Managers and Product/Engineering teams