This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Product Technical Specialist, you will be the trusted technical expert for our customers, ensuring they have a seamless and reliable experience with our SaaS platform. This role is for a natural problem-solver who thrives on diving deep into complex technical issues. You will be the backbone of our support operations, diagnosing and resolving intricate problems related to our AWS-hosted environment, networking configurations, and integrated phone systems. You are energized by a fast-paced environment and are passionate about providing world-class support through phone, email, and chat, ready to tackle any challenge that comes your way, including participation in a rotating on-call schedule to provide critical support. - Own and resolve the most technically challenging and sensitive customer issues without supervision. - Serve as a primary technical escalation point for Product Technical Specialists, providing expert guidance and taking ownership of critical problems. - Lead complex, multi-party troubleshooting calls involving customer executives, third-party vendors, and internal engineering teams. - Serve as a Subject Matter Expert (SME) in at least one key product area or technology (e.g., AWS infrastructure, telephony integration, networking, Eltropy Feature Sets). - Partner closely with Engineering to diagnose, document, and track complex bugs, providing detailed replication steps and log analysis. - Lead initiatives to improve support processes, such as developing new troubleshooting workflows or improving the escalation protocol. - Actively mentor Product Technical Specialists, conducting ticket reviews and leading technical training sessions. - Analyze trends in support tickets to identify systemic issues and present data-driven recommendations for product improvements to Product Management. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. - 7+ years of experience in a technical support role for a VoIP SaaS based product. - Ability to travel up to 25% for on-site client support and team collaboration. Requirements - Strong hands-on experience with Zendesk for ticketing and customer support. - Expert level understanding of networking concepts, including TCP/IP, DNS, VPNs, firewalls, PBX, and protocols like SFTP and HTTPS. - Proven experience working with cloud environments, specifically Amazon Web Services (AWS) (e.g., EC2, S3, VPC). - Expert level familiarity with troubleshooting VoIP/telephony systems and understanding common issues. - Mastery of network analysis tools like Wireshark to diagnose packet-level issues. - Exceptional critical thinking and problem-solving abilities with a passion for tackling complex technical challenges. - Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences. - Demonstrated ability to work independently, manage high-priority tasks, and perform effectively under pressure. - Experience with log analysis tools (e.g., Kibana, CloudWatch) and network traffic analysis tools (e.g., Fiddler, Wireshark). - Ability to remain organized and detail-oriented while managing a high volume of support interactions. - Must be willing and able to participate in a rotating on-call schedule. Benefits - Be part of a dynamic, high-growth tech company with an exciting future. - Work in a collaborative and supportive environment that values innovation and employee experience. - Competitive compensation and benefits, including healthcare, 401(k), and professional development opportunities. - An opportunity to make a direct impact in shaping people's direct access to financial services by enabling community financial institutions to efficiently communicate with their membership base.

• Provide post-implementation, support desk and front/back line support for customers to solve technical issues on storage hardware and software products. • Provide daily remote monitoring for storage environment. • Write, proof read and submit knowledge-based articles on cases closed. • Manage all open tickets and ensure customers get daily updates regarding case status. • Manage all open cases to the fastest resolution. • Responsible to liaise with customer facing and internally focused teams for problem resolution. • Support work is done via e-mail, remote access & phone. • Develop innovative, customized solutions to meet customers’ business needs. • Clearly communicate complex technical topics to the varied knowledge levels of external customers. • Develop positive and trustworthy relationships with customers. • Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. This is a remote position where the Field Service Rep will create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports. This job typically operates Monday – Friday, with occasional weekend work and travel. Duties and Responsibilities: - Understand and adhere to CCM and project specific Health and Safety policies. - Schedule and complete final inspections for warranty issuance for Authorized Applicators. - Provide on-site technical assistance at start, during, or after installation of warranted projects. - Educate and promote proper installation of CCM products and systems. - Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses. - Conduct warranty claim and or product investigations when required. - Training presentations and hands-on demonstrations for new or existing Authorized Applicators to help promote quality installations. - Develop strong internal and external working relationships. - Produce detailed written reports and letters for internal and external distribution. - Additional duties & responsibilities as assigned. Qualifications - Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently. - Professional and positive working attitude with strong interpersonal and customer service management skills. - Clear and confident verbal and written communication skills. - Commercial roofing or general construction experience is preferred but not required. - Ability to understand general construction related terms, documents, tools, products, and installation practices. - Observation and attention to detail, while also being able to see the big picture. - Comfortable working with technology (MS Office products and specific CCM software/hardware systems). Requirements - Minimum High School Diploma and 3 years of construction or commercial roofing related experience. - Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy. - Associate or bachelor’s Degree preferred. - Previous roofing or construction experience preferred (this can include summer work between semesters, etc.). Working Conditions - Work in weather conditions throughout the year (heat, cold, wet conditions). - Travel by air and motor vehicles is required and frequency will vary based on assigned territory. - Overnight travel will be required based on demand and size of the territory. - Will be on active construction sites on a regular basis. Physical Requirements - Lifting or Carrying: - 1-10 LBS: Occasionally - 11-20 LBS: Frequently - 21-40 LBS: Frequently - 41-50 LBS: Occasionally - 51 OR MORE LBS: Occasionally - Pushing or Pulling: - 1-40 LBS: Occasionally - 41-50 LBS: Occasionally - 51 OR MORE LBS: Occasionally - Bending or Stooping: Occasionally - Reaching Above Shoulder Level: Occasionally - Driving Automatic Equip. Vehicles: Continuously - Operate Machinery or Power Tools: Occasionally - Climbing (Ladders, Stairs, etc.): Occasionally - Walking: Continuously - Standing: Continuously - Sitting: Occasionally - Working in Extreme Temperatures: Occasionally - Repetitive Motion (including but not limited to: wrists, hands and/or fingers): Occasionally - Vision: Continuously - Hearing: Continuously - Dexterity: Continuously - Hand Eye Coordination: Continuously

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. - This is a remote position - Location: Louisiana or Nashville - Easy access to major metropolitan airport - Must be able to travel up to 75% - Must have a Valid Driver’s License. Required Qualifications - Education in Computer Science, Information Systems, Biomedical Engineering or Medical or Hospital Informatics or related disciplines - 0 to 1 years of experience preferred installing, configuring and/ or maintaining informatics applications. - Or relevant comparable experience (e.g. lab technician with experience in operating analytical equipment, performing sample registration, releasing patient sample results, and handling laboratory information systems). Special Skills & Knowledge - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet - Ability to train customers in a peer-to-peer approach and convey best practices. Key Competencies & Desirable skills - Understanding of database applications and their use in business applications - Analytical mindset to understand processes and identify areas for improvement. - Strong verbal and written communication skills with excellent customer facing capabilities. - Attention to detail and a concern for quality. - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $50,700.00 – $101,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf