This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Trains to perform all the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives). - Inside Account Manager duties include: - Establishes, builds and maintains strategic relationships with clients, manufacturer sales teams and distribution partners. - Completes white glove activities for assigned clients: - Provides BEST experience for a new client. - Works with EAE to on-board new accounts. - Initiates relationship for new clients with Connection. - Provides introductions to the clients’ Connection team. - Demonstrates value proposition and provides tutorials. - Understands the clients’ needs & current challenges. - Identifies customer’s current initiatives & engages internal resources. - Identifies new opportunities. - Introduces new clients to Connection overlays and partners. - Registers all deals. - Ensures fast track of account creation/set up. Works with other departments to ensure timely set up. - Introduces new clients to their custom portal and highlights the values of self-service. - Modifies & manages client’s portal to suit their needs. - Identifies and manages clients’ standards & engages partners to secure most competitive pricing. - Communicates regularly with key client contacts. - Works to identify contacts in other departments. - Trains new EAEs for success and ensures their introduction to Connection & the culture: - Provides best level of support as EAE is ramping up through a weekly cadence of contact. - Ensures EAE starts producing as fast as possible. - Directs new EAEs on who to contact/engage. - Directs new EAEs on operational best practices. - Teaches new EAEs of our full capabilities (Services, overlays, etc). - Helps new EAE stay on task to achieve their goals. - Provides EAE progress reports and feedback to management. - Provides customer quotes on complex solution proposals requiring technical configuration support. - Manages velocity proposals; inspects and reviews all velocity proposals >$25K to ensure pricing accuracy. - Follows up on customer quotes & opportunities. - Manages Salesforce activity to ensure all qualifying projects are recorded and updated. - Works towards maintaining a 4-hour customer response. - Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations. - Assists with order escalations, overflow on order entry & pricing verification reviews. - Manages open order process support for complex orders. - Provides RMA escalation assistance to Inside Sales Support team. - Accountable for overall daily oversight of the support team, customer satisfaction and the relationship management with our customers and partners. - Responsible for the daily team communication with our customers, manufacturer partners & suppliers. - Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins: - Smart Sourcing Initiatives. - Contractual Limitations. - Utilizes Partner Programs to manage customer bids and deal registration submissions. - Works with Inside Sales Support Team to create, maintain and manage customer standards and catalogues. - Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities). - Responsible for identifying net new opportunities by leveraging the following areas: - Proactive QBR & Unsolicited Proposal Support. - Monthly Spend Analysis & Standards Management Review. - Customer whitespace analysis and strategy implementation to target new lines of business & cross-sell/up-sell activity. - Key partner inside/outside sales team relationships. - High volume and the excellent quality of work produced are a key measure of job performance. - Manages and grows velocity product lines within existing client base by obtaining assigned monthly/quarterly revenue and GP goals. - Develops and maintains current velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low-end servers, peripherals and accessories. - Prepares, analyzes and presents client activity reports. - Functions as the leader of inside sales team, mentoring, monitoring and delegating support tasks to Inside Sales Support Rep (ISSR). - Performs additional duties as assigned. - Performs work from a remote home office. - May require flexible hours to support assigned customers' time zone. Qualifications - Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person". Requirements - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Benefits - Supportive teammates and a rewarding career. - Progressive and competitive compensation, 401k plans, medical insurance, and other benefits. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package that includes vacation, sick time, Wellness and Volunteer Time Off days.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Working under the general supervision of the Manager or Director Inside Account Management, relying on experience and judgement to plan and accomplish goals, the Onboarding Inside Account Manager (OIAM) is a remote sales trainee who includes client-facing opportunities while learning to provide proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives). The OIAM functions in a dual role as an Inside Account Manager (IAM) and Client Experience Specialist. - Manage the inbound flow of business. - Manage the inside account team and the client support being provided. - Generate client demand. - Identify opportunities for new solutions and lines of business. - Maximize margins. - Deliver results that allow for the attainment of each team's revenue and gross profit quotas. - Communicate the Connection Enterprise's complete value proposition to clients. - Interact extensively with Manufacturers, Distribution Partners, CES EAEs, Sales Support teams, and the Connection Enterprise HQ Operational Support teams. - Identify opportunities to resolve issues by making rapid decisions and taking appropriate actions. Due to the fast pace of the business, it is extremely important that the OIAM prioritizes the client’s needs and manages the support efforts to ensure a timely and accurate response is given by the team. Scheduled times for proactive sales cycles to identify net new solutions must occur regularly, while ensuring the ongoing management of the support team is working efficiently to respond to any open requests. Qualifications - Applicants must be authorized to work for any employer in the U.S. - Connection will never offer a position of employment without a complete interview process and communication with a “live person". Requirements - Min: USD $22.28/Hr. - Max: USD $27.85/Hr. Benefits - Supportive teammates and a rewarding career. - Progressive and competitive compensation, 401k plans, and medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - A generous paid time off package that includes vacation, sick time, Wellness and Volunteer Time Off days.

• Manage end-to-end onboarding of analytics and data vendor resources • Coordinate with procurement, legal, and IT to ensure all onboarding requirements are met • Facilitate access provisioning processes (e.g., identity and system access) • Ensure vendors comply with company security, data governance, and operational policies • Track and maintain documentation related to vendor compliance requirements • Identify and resolve compliance gaps or onboarding delays • Serve as the point of contact between internal teams and vendor partners • Work with vendor management and procurement teams to support contractor onboarding tied to vendor agreements • Support scaling of analytics contractor resources across global teams • Document and improve vendor onboarding workflows • Recommend improvements to streamline vendor engagement and compliance tracking • Support implementation of tools or platforms used for vendor management

• Lead Kick-off calls. • Conduct back-to-back, 30-minute* Zoom sessions with customers who have just started their free trial. • Guide users through the end-to-end account setup, including API integrations, tracking installations, and dashboard configuration. • Clearly communicate the value of ClickGrow features while troubleshooting any immediate technical hurdles the user faces. • Identify common friction points during the setup process and relay feedback to the product team to improve the self-serve experience. • Review and verify available information. • Ensure utmost confidentiality while handling the Onboarding. • Ensure new clients have access to technical assistance to properly connect and set up their software. • Uphold all verification details on the ClickGrow dashboard by being diligent in reviewing client details and profiles. • Escalate fraud, suspicious activity, or terms of service violations to the appropriate team. • Adapt to evolving requirements, internal policies, and operations.