Tilled

Role Description The Payment Services Specialist will handle customer inquiries and provide problem resolution via telephone, email, SMS, and chat, adhering to our service standards. This role involves managing routine calls and inquiries, often requiring deviation from standard procedures. You will address customer inquiries, service needs, and complaints, maintain up-to-date knowledge of our products and services, and provide quality support for payment processing. This position is remote. We are not sponsoring visas for this role. You must be flexible to work the hours of 8 a.m. - 5 p.m MST., Monday-Friday, regardless of location. Tilled offers Support team members one half-day off per week on a rotational basis with other team members. A Day in the Life May Include: - Responding to customer inquiries via phone, email, chat, SMS, and Slack - Troubleshooting payment processing and POS-related issues - Reviewing tickets in Zendesk and following up to ensure timely resolution - Supporting customer activations and ongoing payment service needs - Documenting customer interactions and resolutions accurately - Creating or updating internal knowledge-base articles and FAQs - Collaborating with Sales, Payments, Customer Success, and Product teams - Identifying trends, gaps, or opportunities for process and product improvements - Assisting with ad hoc projects as business needs evolve Qualifications - High school diploma or equivalent - 3+ years of experience in payments or payment-processing customer support - Experience working in a call center or high-volume support environment - Strong problem-solving and critical-thinking skills - Clear, professional written and verbal communication skills - A customer-first mindset with empathy and patience - Ability to manage multiple tasks while meeting quality and productivity goals - Attention to detail and strong documentation habits - Familiarity with support tools such as Zendesk and collaboration tools like Slack - Reliability, punctuality, and the ability to work independently Requirements - Experience supporting POS products or merchant services - Deeper knowledge of the payments ecosystem (ISOs, processors, acquirers, PayFacs) - Experience contributing to or maintaining internal knowledge bases - Exposure to cross-functional collaboration in a fintech or SaaS environment - Interest in process improvement and operational efficiency - Comfort adapting to evolving products, tools, and customer needs Benefits - Office space in Boulder, CO - Remote work environment - Resources to support remote work - Generous compensation and benefits - Transparency that trickles down from the C-Level - Experts in the payments field that can get you up to speed with PayFac-as-a-Service Company Description Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Onboarding Payments Specialist leads the onboarding experience for new partners with a focus on payments setup, underwriting readiness, and risk-related requirements. This role works closely with cross-functional teams to ensure partners move efficiently from onboarding kickoff through approval and launch. The Onboarding Payments Specialist serves as a key resource for partners navigating payment operations and underwriting requirements, reviewing onboarding materials for completeness and proactively identifying issues that could delay activation. This role also acts as an escalation point for internal teams when onboarding or application-related questions arise. Qualifications - 2+ years of experience in payments, fintech, merchant onboarding, underwriting support, or payment operations - Experience working with payment processing, merchant applications, or onboarding workflows - Strong organizational skills and the ability to manage multiple onboarding pipelines simultaneously - Excellent written and verbal communication skills with the ability to guide partners through complex requirements - Strong attention to detail and ability to review documentation for completeness and accuracy - Comfort working cross-functionally with multiple teams in a fast-paced environment - Ability to identify potential risks or issues and escalate appropriately - Self-motivated with the ability to work independently in a remote environment Requirements - Experience working in a PayFac, ISO, payment processor, or merchant services environment - Familiarity with merchant underwriting processes and risk evaluation - Experience working with CRM or operational tools such as Zendesk, or internal onboarding platforms - Exposure to compliance or fraud-prevention considerations within payments onboarding - Experience improving onboarding workflows or operational processes - Comfort navigating ambiguity and adapting to evolving products and processes in a fintech environment Benefits - Office space in Boulder, CO - Remote work environment - Resources to support remote work - Generous compensation and benefits - Transparency that trickles down from the C-Level - Experts in the payments field that can get you up to speed with PayFac-as-a-Service

Position Summary: The Senior Product Manager plays a key role in shaping and delivering Tilled’s payment platform by leading product strategy, development, and lifecycle management. This role is responsible for driving product initiatives from discovery and ideation through launch and iteration, ensuring that Tilled continues to deliver innovative, scalable payment solutions for software partners. The Senior Product Manager works cross-functionally with Engineering, Operations, Sales, Customer Success, and external partners to define product requirements, prioritize development work, and bring new features to market. This role also serves as a key resource internally by helping teams understand product capabilities, supporting product-related questions, and ensuring alignment across stakeholders. Location: This position is remote. We are not sponsoring visas for this role. Typical Hours for this Position: You must be flexible to work the hours of 8 a.m. - 5 p.m MST., Monday-Friday, regardless of location. A Day in the Life May Include: - Leading product initiatives across the full product lifecycle, from discovery and planning through launch and iteration - Working cross-functionally with Engineering, Operations, and Sales teams to define product requirements and deliver high-quality solutions - Creating detailed product specifications and collaborating with technical teams to refine feature requirements - Organizing and participating in development team ceremonies such as standups, sprint planning, and backlog refinement meetings - Conducting discovery sessions with customers and internal stakeholders to validate product needs and uncover new opportunities - Monitoring product performance and utilization data to inform prioritization and product improvements - Communicating product updates, new features, and roadmap changes to internal teams and external stakeholders - Maintaining product documentation and resources to ensure teams have clear and up-to-date product knowledge - Supporting internal teams with product-related questions, troubleshooting, and operational needs - Researching competitors and industry trends within the payments ecosystem to inform product strategy - Collaborating with vendors and processing partners to support ongoing product functionality and integrations - Participating in product roadmap planning and prioritization discussions with key stakeholders What You Have: - 5+ years of experience working with payments, financial services, or fintech products - Experience participating on a team that successfully shipped products to end users - Experience working in B2B environments, ideally within SaaS or embedded payments - Strong ability to translate business needs into clear product requirements and technical specifications - Experience working with cross-functional teams including Engineering, Operations, and Customer-facing teams - Strong organizational skills and the ability to manage multiple product initiatives simultaneously - Comfort using data and customer insights to guide product decisions and prioritization - Excellent written and verbal communication skills across both technical and non-technical audiences - Ability to operate effectively in a fast-paced, high-growth environment - Comfort working remotely with distributed teams What You May Have: - Experience working with PayFac, payment processing, or embedded payments platforms - Familiarity with payment processors, acquirers, ISOs, and the broader payments ecosystem - Experience building or managing products within regulated environments (PCI, BSA/AML, HIPAA, or similar frameworks) - Experience working with APIs, developer-facing products, or integration-based platforms - Experience managing vendor relationships or evaluating third-party technology partners - Experience using product analytics tools to measure adoption and performance - Interest in improving internal product enablement and documentation for cross-functional teams What We Have: - Office space in Boulder, CO - Remote work environment - Resources to support remote work - Generous compensation and benefits - Transparency that trickles down from the C-Level - Experts in the payments field that can get you up to speed with PayFac-as-a-Service Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Manager supports the development and improvement of Tilled’s payment platform by assisting with product initiatives across the product lifecycle from discovery and planning through launch and iteration. This role works closely with Engineering, Operations, Sales, and Customer Success teams to help deliver features that improve the partner and user experience. The Product Manager helps gather product requirements, maintain documentation, support cross-functional collaboration, and assist in bringing new features to market. This role is ideal for someone early in their product career who is excited to learn about the payments ecosystem and grow their product management skills in a fast-paced fintech environment. Location: This position is remote. We are not sponsoring visas for this role. Typical Hours for this Position: You must be flexible to work the hours of 8 a.m. - 5 p.m MST., Monday-Friday, regardless of location. A Day in the Life May Include: - Supporting product initiatives from discovery through launch by working closely with Engineering and cross-functional teams - Assisting in gathering and documenting product requirements for new features and improvements - Helping create and maintain product documentation, specifications, and internal resources - Participating in development team ceremonies such as standups, sprint planning, and backlog refinement meetings - Working with internal teams to collect feedback on product functionality and user needs - Helping track feature development progress and communicate updates to stakeholders - Supporting internal teams by answering product-related questions and helping troubleshoot issues - Monitoring product usage data and assisting in identifying opportunities for improvement - Researching competitors and industry trends within the payments ecosystem - Collaborating with vendors or partners when needed to support product functionality - Contributing to product roadmap discussions by gathering insights and feedback from internal teams and customers Qualifications - 1–2 years of experience in product management, product operations, business analysis, or a related role - Experience working in SaaS, fintech, payments, or technology environments is a plus - Strong organizational skills and the ability to manage multiple projects or tasks simultaneously - Strong written and verbal communication skills - Comfort collaborating with both technical and non-technical teams - Strong problem-solving and analytical thinking skills - Attention to detail and an interest in improving processes and product experiences - A willingness to learn quickly and adapt in a fast-paced environment - Ability to work independently in a remote environment Requirements - Exposure to payments, fintech, or financial services products - Familiarity with product management tools such as Jira, Notion, or similar platforms - Experience working with APIs or technical integrations in a SaaS environment - Experience participating in agile or scrum development processes - Interest in product strategy, product analytics, and customer experience improvements - Curiosity about the embedded payments and PayFac ecosystem Company Description Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Onboarding Technical Specialist leads the technical onboarding experience for new partners, guiding them from kickoff through successful implementation and launch. This role serves as the primary technical point of contact during onboarding, helping partners navigate integration requirements, troubleshoot implementation issues, and ensure a smooth path to activation. The Onboarding Technical Specialist works cross-functionally to translate partner needs into clear technical requirements and actionable implementation plans. This role also contributes to improving onboarding processes by documenting integration workflows, identifying common implementation patterns, and helping scale technical onboarding best practices. Qualifications - 2+ years of experience in technical onboarding, implementation, solutions engineering, or technical support within fintech, SaaS, or payments - Experience working with APIs, integrations, or technical implementation workflows - Strong problem-solving skills with the ability to troubleshoot technical issues and guide partners toward solutions - Ability to translate technical concepts into clear explanations for non-technical audiences - Strong organizational skills and the ability to manage multiple onboarding projects simultaneously - Excellent written and verbal communication skills - Comfort working cross-functionally with Engineering, Product, and customer-facing teams - Ability to work independently and proactively in a remote environment Requirements - Leading technical onboarding for new partners from kickoff through successful implementation and launch - Serving as the primary technical point of contact for partners during onboarding and integration - Translating partner business needs into clear technical requirements and implementation plans - Guiding partners through API integrations, configuration steps, and technical setup requirements - Troubleshooting integration challenges and answering technical questions throughout the onboarding process - Collaborating cross-functionally with Sales, Engineering, Product, and Support teams to ensure a seamless onboarding experience - Identifying and proactively removing technical blockers that could delay partner implementation or launch timelines - Communicating onboarding progress, technical requirements, and launch readiness clearly to internal teams and partners - Documenting onboarding workflows, integration patterns, and implementation best practices - Providing feedback to Product and Engineering teams on partner integration challenges and opportunities for improvement - Helping improve onboarding documentation, technical resources, and partner enablement materials - Assisting with ad hoc projects and operational initiatives as the business evolves Benefits - Office space in Boulder, CO - Remote work environment - Resources to support remote work - Generous compensation and benefits - Transparency that trickles down from the C-Level - Experts in the payments field that can get you up to speed with PayFac-as-a-Service